Fix System Service Exception BSOD error on Windows 10

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • The annoying System Service Exception error is often caused by driver or software incompatibility.
  • Since you see the SYSTEM_SERVICE_EXCEPTION message, perform a scan by using the below steps.
  • You may also try to update your drivers with the help of a specialized tool approved by Microsoft.
  • Don’t hesitate to check the hard drive and solve this System Service Exception BSOD issue for good.
Fix System Service Exception error
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SYSTEM_SERVICE_EXCEPTION is a Blue Screen of Death error that has been present on all versions of Windows, and today we’re going to show you how to fix it on Windows 10.

SYSTEM_SERVICE_EXCEPTION can be caused by driver incompatibility, or by software that isn’t compatible with Windows 10.

This error usually contains the name of the file that caused the crash, so we’ll use that to find the solution for it.

Here are some more examples of this error:

  • SYSTEM_SERVICE_EXCEPTION Windows 10
    • This error usually occurs in Windows 10
  • SYSTEM_SERVICE_EXCEPTION Windows 7
    • However, BSODs caused by this problem are also a common sight in Windows 7
  • SYSTEM_SERVICE_EXCEPTION 00000000`c0000005
    • This is just one of the error codes that come with this problem
  • SYSTEM_SERVICE_EXCEPTION 0x0000003b
    • Another error code that goes along with the SYSTEM_SERVICE_EXCEPTION error
  • SYSTEM_SERVICE_EXCEPTION netio.sys Windows 10
    • Another error code that goes along with the SYSTEM_SERVICE_EXCEPTION error
  • SYSTEM_SERVICE_EXCEPTION Blue Screen
    • As you already know, this error is always followed by a Blue Screen of Death
  • SYSTEM_SERVICE_EXCEPTION VirtualBox
    • This problem occurs on virtual machines too

How to fix the Windows 10 SYSTEM_SERVICE_EXCEPTION error?

  1. Disable your webcam
  2. Uninstall the McAfee antivirus software
  3. Uninstall Virtual CloneDrive
  4. Uninstall Xsplit and remove MSI Live update
  5. Remove BitDefender and Cisco VPN
  6. Uninstall Asus GameFirst service
  7. Run the SFC scan
  8. Update your drivers
  9. Disable third-party antivirus
  10. Run the troubleshooter
  11. Check the hard drive
  12. Run the Windows Memory Diagnostic tool
  13. Update BIOS

1. Disable your webcam

disable webcam
  1. Open Device Manager. Press Windows Key + X keyboard shortcut and choose Device Manager from the list.
  2. Now, in Device Manager, you need to find your webcam, right-click it, and choose Disable from the list.

Sometimes, certain hardware, such as a webcam, even the one that is built-in to your monitor, can cause the annoying SYSTEM_SERVICE_EXCEPTION error.

If you’re getting this SYSTEM_SERVICE_EXCEPTION (ks.sys) error you might want to disable your webcam by following the above instructions.

We have to mention that the issue might be caused by another piece of hardware, so you might have to explore a bit before you find which device is causing this error.


2. Uninstall the McAfee antivirus software

McAfee
  1. Uninstall McAfee using the Settings app.
  2. After you’ve uninstalled the McAfee antivirus, download this dedicated tool.
  3. Run the tool to completely remove McAfee from your computer.

If you’re getting the SYSTEM_SERVICE_EXCEPTION (ks.sys) Blue Screen of Death error, you should know that the cause of this issue might be your antivirus software.

It was reported that McAfee Antivirus software can lead to this problem on Windows 10, so it’s advised that you remove it.

Users have reported that this issue was resolved after getting rid of the McAfee antivirus, so apply the above steps in order to do the same.

If you don’t use McAfee, try to temporarily uninstall your currently installed antivirus and see if the issue persists.


Need additional info on how to completely remove McAfee? Check out this dedicated article.


3. Uninstall Virtual CloneDrive

Virtual CloneDrive

This annoying SYSTEM_SERVICE_EXCEPTION (ks.sys) can sometimes be caused by the Virtual CloneDrive tool.

Therefore, if you’re also using Virtual CloneDrive, make sure that you uninstall it in order to fix this problem as soon as possible.


4. Uninstall Xsplit and remove MSI Live update

uninstall Xsplit

If you’re getting the SYSTEM_SERVICE_EXCEPTION error while playing video games, you should remove or update XSplit software.

In addition, it has been confirmed that MSI Live update uses drivers that are causing this error, so make sure that you remove it as well.


5. Remove BitDefender and Cisco VPN

SYSTEM_SERVICE_EXCEPTION (ntfs.sys) can be caused by BitDefender or Cisco VPN, so if you’re using any of these tools, make sure that you remove them.

After removing these programs, you can reinstall the latest version and the issue should be resolved.


6. Uninstall Asus GameFirst service

Asus GameFirst Service is designed to optimize your network for gaming, and some gamers use it, but it has been reported that this tool can cause issues on Windows 10.

As you can imagine, this can give you the SYSTEM_SERVICE_EXCEPTION (ntfs.sys) error. So far, the only solution is to remove the Asus GameFirst Service.

As you can see, this error is usually caused by incompatible hardware, driver, or software, and in most cases, the best solution is to find the problematic hardware, driver or software, and disable it.


7. Run the SFC scan

run SFC scan
  1. Go to Search, type cmd, and open Command Prompt as administrator.
  2. Enter the following line and press Enter on your keyboard: sfc/scannow
  3. Wait for the process to finish.
  4. Restart your computer.

The next thing we’re going to try is running the SFC scan. This is Windows’ built-in tool for resolving various problems, including our BSOD issue. Here’s how to run the SFC scan in Windows 10:

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look at this dedicated guide.


Run a System Scan to discover potential errors

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scannow command has stopped before the process finished? Don’t worry, we’ve got an easy fix for you.


8. Update your drivers

  1. Go to Search, type devicemngr, and open Device Manager.
  2. Expand Display Adapters.
  3. Right-click your graphics card, and go to Update driver.
  4. Let your computer automatically find new drivers for your GPU. Wait for the process to finish.
  5. Restart your computer.

If your graphics card driver is out of date, there’s a chance you’ll encounter this issue. So, the obvious solution, in this case, is to update your GPU drivers.

If you’re not sure how to do that, just follow the instructions from above. Did you know that the majority of Windows 10 users have outdated drivers? Be a step ahead using this quick guide.

Updating drivers manually is very annoying and can permanently damage your PC (by downloading the wrong driver versions).

Therefore, we recommend you to download TweakBit’s Driver Updater tool (100% safe and tested by us) to do it automatically.

This tool is approved by Microsoft and Norton Antivirus. After several tests, our team concluded that this is the best-automatized solution.


9. Disable third-party antivirus

There are some reports suggesting that your third-party antivirus is actually the culprit of this issue. The only way to find out if that’s indeed the case is to disable your antivirus temporarily.

If you stop receiving this error after disabling your antivirus, you know what’s up. In that case, try updating your antivirus to the latest version.

If you keep experiencing BSODs, consider changing your antivirus solution, or switch to Windows Defender.

Did you know that your antivirus or firewall can block certain apps and trigger errors? Check out this comprehensive guide to find out more.


10. Run the troubleshooter

  1. Go to the Settings app.
  2. Head over to Update & Security > Troubleshoot.
  3. Find BSOD, and click Run the troubleshooter.
  4. Follow further on-screen instructions.
  5. Restart your computer.

If you’re running Windows 10 Creators Update (or newer), you can use Microsoft’s built-in troubleshooting tool, simply called the troubleshooter.

Just like the sfc/scannow, this tool also deals with various system issues, including BSOD errors like SYSTEM_SERVICE_EXCEPTION. Therefore, just apply the above steps to run the Troubleshooter in Windows 10.

If you’re having trouble opening the Setting app, take a look at this simple article to solve the issue.


If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.


11. Check the hard drive

  1. Go to the Command Prompt (as shown above).
  2. Enter the following line and press Enter on your keyboard: chkdsk /f C:
  3. Wait for the process to finish.
  4. Restart your computer.

We’re now going to check if everything’s okay with your hard drive configuration. Because a corrupted system drive can also cause this problem. Apply the above steps to check your disk.

chkdsk is giving you headaches? Check out this quick guide to any issues with it.


12. Run the Windows Memory Diagnostic tool

run Windows Memory Diagnostic
  1. Go to Search, type memory diagnostic, and open Memory Diagnostic Tool.
  2. When the window pops up, choose Restart now and check for problems.
  3. Let your PC restart.

After checking your hard disk, let’s check your RAM memory, as well. The steps described above are perfect for that. 

If you want to know more about the Memory Diagnostic Tool and what it does, check out this dedicated article.


13. Update BIOS

update BIOS

If you’re still having problems with the SYSTEM_SERVICE_EXCEPTION error, we’ll try one more serious and ‘dangerous’ measure. And that is updating your BIOS.

Updating BIOS can be risky because if you don’t know what you’re doing and something goes wrong, you can render your motherboard unusable.

If you want to find out more about flashing BIOS, check the article below. But still, don’t do this by yourself, if you’re not sure what you’re doing.


Does updating BIOS seem scary? Make things way easier with the help of this handy guide.


If you know any other ways on how to fix the System Service Exception error in Windows 10, go ahead and leave your comment in the box below.

Also, leave there any other questions you may have and we’ll be sure to take a look.

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Restoro has been downloaded by 0 readers this month.
Editor's Note: This article was originally published in December 2017 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.
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  • For those commenting their problems aren’t addressed by the information provided and here’s why; sites like this are only here
    to sucker you into buying a subscription to the software they are
    pushing. The site owner most likely gets a nice kickback on every
    subscription. And you as the subscriber continues to have the same
    problems.

    • We offer free information that we put effort into compiling. We don’t sucker anybody, we recommend software. When you watch ads on your TV, you get “suckered”? Nobody is obliged to buy the product, it is a simple suggestion. If that particular software doesn’t solve the problem, you’re free to request a refund.

  • None of the above solutions are applicable on this computer with Windows 10. We even set the computer on “Airplane Mode” and still the same BSOD happens, whether there is a video running or not. Looks like Windows 10 hasn’t really got out of the “Beta test” and that we’re all still acting with tests.

  • Dear sir,

    I have a Windows 10 pro 64-bit version on Acer Aspire M5201 computer. Since I installed the Windows 10 I have been getting all kinds of errors showing a message and at the same time the computer switches off and restarts again. This has happened many times every day when I start the computer.
    After a while I had decided to upgrade the BIOS version form American Megatrends inc. R01-B3, 31-oct-08 to R01-C0, 04-Jun-09, hoping it would solve the problem. But I am still getting the same error messages.
    Heir are some of the error message that I am getting:
    IRQL NOT LESS OR EQUAL,
    SYSTEM SERVICE EXCEPTION
    BAD POOL HEADER
    KERNEL SECURITY CHECK FAILURE
    SYSTEM THREAD EXCEPTION NOT HANDELED
    KMODE EXCEPTION NOT HANDELED
    I really don’t know how to solve this problem, if you can help me please, I would appreciate it very much.
    Yours,
    Bob G.

  • I crush whenever I render with Handbrake, while everything goes perfectly when I render with Adobe Media Encoder. I have none of the programs you said to Uninstall . Please help , what shall I do?

  • I crash when I run bluestacks since I enabled the HyperX windows 10 feature.. bluestacks didn’t do this before so turning back off!

  • Mine was caused by MEmu android emulator.
    Its weird since just yesterday before I was made to re install windows 10, it was working just fine! in my new installation this has been the 3rd blue screen of death I’m faced!

  • MY PROBLEM IS windows 10. Mine keeps crashing with different BLUE SCREEN MESSAGES. You would think if someone paid this much for WINDOWS 10, it would run flawlessly!!! NOOOOOOOOOT!

  • I just started having this problem and i don’t have any of the above things installed (i do have a cam installed but it started before i installed it so i know for sure that it is not the one causing the problem)

  • I don’t have these either, mine is (asmtxhci.sys), so I don’t know what is causing this to happen. I cannot stay online for very long before it goes down again, then comes back up and then few minutes later it goes down.

    • That is a driver for AS Media USB 3.0 device. You probably just need a new driver. Either download it to a USB stick from another device, or boot in Safe Mode and disable the AS Media USB device. Then reboot in regular mode and you should be able to download the latest driver for it. Install it, then boot in Safe Mode again and re-enable it. Reboot to normal and you should be OK.

  • I didn’t have any of the installed programs you suggsted to ininstall, I even checked that all my drivers were up to date. I checked my hard drive for any broken pieces and even uninstalled a ton of games i no longer play, i still get the error every half hour to hour.

    • Just because your drivers are up to date doesn’t mean they aren’t corrupted, but that is an issue for me because if they’re up to date you cannot update them and get rid of the corruption.
      (Yes this is kind of late-)

  • I had the ks.sys at one point, but i have no webcam nor any of the programs installed.
    I’ve been getting up to 21 bsod’s in total the past 4 days.
    And i’ve tried everything from wiping harddrives, updating drivers, uninstalling them and so on.
    I ran it in cleanboot and was able to run a program which i wasn’t able to run before.
    Any suggestions?