FIX: System Service Exception BSOD error on Windows 10

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
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  • The annoying System Service Exception error is often caused by driver or software incompatibility.
  • Since you see the SYSTEM_SERVICE_EXCEPTION message, perform a scan by using the below steps.
  • You may also try to update your drivers with the help of a specialized tool approved by Microsoft.
  • Don’t hesitate to check the hard drive and solve this System Service Exception BSOD issue for good.
Fix System Service Exception error
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SYSTEM_SERVICE_EXCEPTION is a Blue Screen of Death error that has been present on all versions of Windows, and today we’re going to show you how to fix it on Windows 10.

SYSTEM_SERVICE_EXCEPTION can be caused by driver incompatibility, or by software that isn’t compatible with Windows 10.

This error usually contains the name of the file that caused the crash, so we’ll use that to find the solution for it.

Here are some more examples of this error:

    • This error usually occurs in Windows 10
    • However, BSODs caused by this problem are also a common sight in Windows 7
  • SYSTEM_SERVICE_EXCEPTION 00000000`c0000005
    • This is just one of the error codes that come with this problem
    • Another error code that goes along with the SYSTEM_SERVICE_EXCEPTION error
  • SYSTEM_SERVICE_EXCEPTION netio.sys Windows 10
    • Another error code that goes along with the SYSTEM_SERVICE_EXCEPTION error
    • As you already know, this error is always followed by a Blue Screen of Death
    • This problem occurs on virtual machines too

How to fix the Windows 10 SYSTEM_SERVICE_EXCEPTION error?

  1. Disable your webcam
  2. Uninstall the McAfee antivirus software
  3. Uninstall Virtual CloneDrive
  4. Uninstall Xsplit and remove MSI Live update
  5. Remove BitDefender and Cisco VPN
  6. Uninstall Asus GameFirst service
  7. Run the SFC scan
  8. Update your drivers
  9. Disable third-party antivirus
  10. Run the troubleshooter
  11. Check the hard drive
  12. Run the Windows Memory Diagnostic tool
  13. Update BIOS

1. Disable your webcam

  1. Press Windows Key + X keyboard shortcut and choose Device Manager from the list.
  2. Now, in Device Manager, you need to find your webcam, right-click it, and choose Disable from the list.

Sometimes, certain hardware, such as a webcam, even the one that is built-in to your monitor, can cause the annoying SYSTEM_SERVICE_EXCEPTION error.

If you’re getting this SYSTEM_SERVICE_EXCEPTION (ks.sys) error you might want to disable your webcam by following the above instructions.

We have to mention that the issue might be caused by another piece of hardware, so you might have to explore a bit before you find which device is causing this error.

2. Uninstall the McAfee antivirus software

  1. Uninstall McAfee using the Settings app.
  2. Download this dedicated tool.
  3. Run the tool to completely remove McAfee from your computer.

If you’re getting the SYSTEM_SERVICE_EXCEPTION (ks.sys) Blue Screen of Death error, you should know that the cause of this issue might be your antivirus software.

It was reported that McAfee Antivirus software can lead to this problem on Windows 10, so it’s advised that you remove it.

Users have reported that this issue was resolved after getting rid of the McAfee antivirus, so apply the above steps in order to do the same.

If you don’t use McAfee, try to temporarily uninstall your currently installed antivirus and see if the issue persists. Here’s a quick guide on how to completely remove McAfee to help you out.

3. Update your drivers

  1. Go to Search, type devicemngr, and open Device Manager.
  2. Expand Display Adapters.
  3. Right-click your graphics card, and go to Update driver.
  4. Let your computer automatically find new drivers for your GPU. Wait for the process to finish.
  5. Restart your computer.

If your graphics card driver is out of date, there’s a chance you’ll encounter this issue. So, the obvious solution, in this case, is to update your GPU drivers.

If you’re not sure how to do that, just follow the instructions from above. Did you know that the majority of Windows 10 users have outdated drivers? Check this quick guide dedicated to updating windows drivers.

Updating drivers manually is very annoying and can permanently damage your PC (by downloading the wrong driver versions).

Therefore, we recommend you to download a performand third-party tool (100% safe and tested by us) to do it automatically.

To make sure that everything goes smoothly and avoid any kind of GPU driver errors, be sure to use a complete driver update assistant that will solve your problems with just a couple of clicks, and we strongly recommend DriverFix. Follow these easy steps to safely update your drivers:

  1. Download and install DriverFix.
  2. Launch the software.
  3. Wait for DriverFix to detect all your faulty drivers.
  4. The application will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for the app to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.


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Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.

4. Uninstall Virtual CloneDrive

This annoying SYSTEM_SERVICE_EXCEPTION (ks.sys) can sometimes be caused by the Virtual CloneDrive tool.

Therefore, if you’re also using Virtual CloneDrive, make sure that you uninstall it in order to fix this problem as soon as possible.

5. Uninstall Xsplit and remove MSI Live update

If you’re getting the SYSTEM_SERVICE_EXCEPTION error while playing video games, you should remove or update XSplit software.

In addition, it has been confirmed that MSI Live update uses drivers that are causing this error, so make sure that you remove it as well.

6. Remove BitDefender and Cisco VPN

SYSTEM_SERVICE_EXCEPTION (ntfs.sys) can be caused by BitDefender or Cisco VPN, so if you’re using any of these tools, make sure that you remove them.

After removing these programs, you can reinstall the latest version and the issue should be resolved. We suggest using a third-party software to remove these programs and any leftover files from your device.

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7. Uninstall Asus GameFirst service

Asus GameFirst Service is designed to optimize your network for gaming, and some gamers use it, but it has been reported that this tool can cause issues on Windows 10.

As you can imagine, this can give you the SYSTEM_SERVICE_EXCEPTION (ntfs.sys) error. So far, the only solution is to remove the Asus GameFirst Service.

As you can see, this error is usually caused by incompatible hardware, driver, or software, and in most cases, the best solution is to find the problematic hardware, driver or software, and disable it.

8. Run the SFC scan

  1. Go to Search, type cmd, and open Command Prompt as administrator.
  2. Enter the following line and press Enter on your keyboard: sfc/scannow

  3. Wait for the process to finish.
  4. Restart your computer.

The next thing we’re going to try is running the SFC scan. This is Windows’ built-in tool for resolving various problems, including our BSOD issue. Here’s how to run the SFC scan in Windows 10:

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look at this dedicated guide on running CMD with administrator rights.

9. Disable third-party antivirus

There are some reports suggesting that your third-party antivirus is actually the culprit of this issue. The only way to find out if that’s indeed the case is to disable your antivirus temporarily.

If you stop receiving this error after disabling your antivirus, you know what’s up. In that case, try updating your antivirus to the latest version.

If you keep experiencing BSODs, consider changing your antivirus solution, or switch to Windows Defender.

Did you know that your antivirus or firewall can block certain apps and trigger errors? Check out this comprehensive guide dedicated to programs blocked by the Firewall to find out more.

10. Run the troubleshooter

  1. Go to the Settings app.
  2. Head over to Update & Security, then Troubleshoot.
  3. Find BSOD, and click Run the troubleshooter.
  4. Follow further on-screen instructions.
  5. Restart your computer.

If you’re running the Windows 10 Creators Update (or newer), you can use Microsoft‘s built-in troubleshooting tool, simply called the troubleshooter.

Just like the sfc/scannow, this tool also deals with various system issues, including BSOD errors like SYSTEM_SERVICE_EXCEPTION. Therefore, just apply the above steps to run the Troubleshooter in Windows 10.

If you’re having trouble opening the Settings app, take a look at this simple article dedicated to fixing Settings app issues to solve it.

11. Check the hard drive

  1. Go to the Command Prompt (as shown above).
  2. Enter the following line and press Enter on your keyboard: chkdsk /f C:
  3. Wait for the process to finish.
  4. Restart your computer.

We’re now going to check if everything’s okay with your hard drive configuration. Because a corrupted system drive can also cause this problem. Apply the above steps to check your disk.

chkdsk is giving you headaches? Check out this quick guide dedicated to fixing CMD if it got stuck to get rid of the problem.

12. Run the Windows Memory Diagnostic tool

  1. Go to Search, type memory diagnostic, and open the Memory Diagnostic Tool.
  2. When the window pops up, choose Restart now and check for problems.
  3. Let your PC restart.

After checking your hard disk, let’s check your RAM memory, as well. The steps described above are perfect for that. 

Check out this dedicated article about the Memory Diagnostic Tool to learn more about it and what it does..

13. Update BIOS

If you’re still having problems with the SYSTEM_SERVICE_EXCEPTION error, we’ll try one more serious and ‘dangerous’ measure. And that is updating your BIOS.

Updating BIOS can be risky because if you don’t know what you’re doing and something goes wrong, you can render your motherboard unusable.

If you want to find out more about flashing BIOS, check the article below. But still, don’t do this by yourself, if you’re not sure what you’re doing.

Keeping your BIOS updated should be a high priority on your list. If doing it scares you, take a closer look at our thorough guide about updating BIOS safely.

If you know any other ways on how to fix the System Service Exception error in Windows 10, go ahead and leave your comment in the box below.

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Frequently Asked Questions

  • It is a Blue Screen of Death (BSoD) which shows that the operating system encountered a problem while running one of the processes of the system.

  • Like most Black Screens of Death, the common reasons are bad drivers that conflict with the system or corrupted system files from Windows. Malware can sometimes cause them as well, and those can be dealt with a good antivirus.

  • One way is to go to Device Manager and go through each device and right-click on it and select Update drive option. Other great ways are presented in our top 4 ways to update drivers.

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