Fix: SYSTEM_SERVICE_EXCEPTION error in Windows 10

By: Milan Stanojevic
6 minute read

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SYSTEM_SERVICE_EXCEPTION is a Blue Screen of Death error that has been present on all versions of Windows, and today we’re going to show you how to fix this error on Windows 10.

SYSTEM_SERVICE_EXCEPTION can be caused by driver incompatibility, or by software that isn’t compatible with Windows 10. This error usually contains the name of file that caused the crash, so we’ll use that to find the solution for SYSTEM_SERVICE_EXCEPTION error.

Here are some more examples of this error:

  • SYSTEM_SERVICE_EXCEPTION Windows 10 – This error usually occurs in Windows 10.
  • SYSTEM_SERVICE_EXCEPTION Windows 7 – However, BSODs caused by this problem are also a common sight in Windows 7.
  • SYSTEM_SERVICE_EXCEPTION 00000000`c0000005 – This is just one of error codes that comes with this problem.
  • SYSTEM_SERVICE_EXCEPTION 0x0000003b – Another error code that goes along with the SYSTEM_SERVICE_EXCEPTION error.
  • SYSTEM_SERVICE_EXCEPTION netio.sys Windows 10 – Another error code that goes along with the SYSTEM_SERVICE_EXCEPTION error.
  • SYSTEM_SERVICE_EXCEPTION Blue Screen – As you already know, this error is always followed by a Blue Screen of Death.
  • SYSTEM_SERVICE_EXCEPTION VirtualBox – This problem occurs on virtual machines, as well.

Table of contents:

  1. Disable your webcam
  2. Uninstall McAfee Antivirus software
  3. Uninstall Virtual CloneDrive
  4. Uninstall Xsplit and remove MSI Live Update
  5. Remove BitDefender and Cisco VPN
  6. Uninstall Asus GameFirst Service
  7. Run the SFC scan
  8. Update your drivers
  9. Disable third-party antivirus
  10. Run the troubleshooter
  11. Check the hard drive
  12. Run Windows Memory Diagnostic tool
  13. Update BIOS

How to fix SYSTEM_SERVICE_EXCEPTION error in Windows 10

Solution 1 – Disable your webcam

Sometimes, certain hardware, such as webcam, even the one that is built-in to your monitor, can cause SYSTEM_SERVICE_EXCEPTION error. If you’re getting SYSTEM_SERVICE_EXCEPTION (ks.sys) error you might want to disable your webcam by following these instructions:

  1. Open Device Manager. Press Windows Key + X and choose Device Manager from the list.
  2. Now in Device Manager you need to find your webcam, right click it, and choose Disable from the list.

We have to mention that issue might be caused by another piece of hardware, so you might have to explore a bit before you find which device is causing this error.

READ ALSO: Fix: Webcam Problems in Windows 10


Solution 2 – Uninstall McAfee Antivirus software

If you’re getting SYSTEM_SERVICE_EXCEPTION (ks.sys) Blue Screen of Death error, you should know that the cause of this issue might be your antivirus software. It was reported that McAfee Antivirus software can cause this issue on Windows 10, so it’s advised that you remove it. Users have reported that this issue was resolved after removing McAfee Antivirus, so let’s see how to remove McAfee from your computer:

  1. Uninstall McAfee using the Settings app.
  2. After you’ve uninstalled McAfee antivirus, download this tool and run it.
  3. Run the tool to completely remove McAfee from your computer.

If you don’t use McAfee antivirus, try to temporarily uninstall your currently installed antivirus and see if the issue still persists.


Solution 3 – Uninstall Virtual CloneDrive

SYSTEM_SERVICE_EXCEPTION (ks.sys) can sometimes be caused by Virtual CloneDrive tool, so if you’re using Virtual CloneDrive, make sure that you uninstall it in order to fix this problem.


Solution 4 – Uninstall Xsplit and remove MSI Live Update

If you’re getting SYSTEM_SERVICE_EXCEPTION while playing video games, you should remove or update XSplit software. In addition, it has been confirmed that MSI Live Update uses drivers that are causing this error, so make sure that you remove it as well.


Solution 5 – Remove BitDefender and Cisco VPN

SYSTEM_SERVICE_EXCEPTION (ntfs.sys) can be caused by BitDefender or Cisco VPN, so if you’re using any of these tools, make sure that you remove them. After removing these programs, you can reinstall the latest version and the issue should be resolved.


Solution 6 – Uninstall Asus GameFirst Service

Asus GameFirst Service is designed to optimize your network for gaming, and some gamers use it, but it has been reported that this tool can cause issues on Windows 10 and give you SYSTEM_SERVICE_EXCEPTION (ntfs.sys) error.

So far, only solution is to remove Asus GameFirst Service in order to fix this error. As you can see, this error is usually caused by incompatible hardware, driver, or software, and in most cases, the best solution is to find the problematic hardware, driver or software, and disable it.


Solution 7 – Run the SFC scan

The next thing we’re going to try is running the SFC scan. This is Windows’ built-in tool for resolving various problems, including our BSOD issue. Here’s how to run the SFC scan in Windows 10:

  1. Go to Search, type cmd, and open Command Prompt as administrator.
  2. Enter the following line and press Enter on your keyboard: sfc/scannow
  3. Wait for the process to finish.
  4. Restart your computer.

Solution 8 – Update your drivers

If your graphics card driver is out of date, there’s a chance you’ll encounter this issue. So, the obvious solution in this case is to update your GPU drivers. If you’re not sure how to do that, just follow the instructions from down below:

  1. Go to Search, type devicemngr, and open Device Manager.
  2. Expand Display Adapters.
  3. Right-click your graphics card, and go to Update driver.
  4. Let your computer automatically find new drivers for your GPU. Wait for the process to finish.
  5. Restart your computer.

Updating drivers manually is very annoying and can permanently damage your PC (by downloading the wrong driver versions), so we recommend you to download TweakBit’s Driver Updater tool (100% safe and tested by us) to do it automatically. This tool is approved by Microsoft and Norton Antivirus. After several tests, our team concluded that this is the best automatized solution.

Disclaimer: some functions of this tool are not free.


Solution 9 – Disable third-party antivirus

There are some reports suggesting that your third-party antivirus is actually the culprit of this issue. The only way to find out if that’s indeed the case is to disable your antivirus temporairly.

If you stop receiving this error after disabling your antivirus, you know what’s up. In that case, try updating your antivirus to the latest version. If you keep experiencing BSODs, consider changing your antivirus solution, or switch to Windows Defender.


Solution 10 – Run the troubleshooter

If you’re running Windows 10 Creators Update (or newer), you can use Microsoft’s bulit-in troubleshooting tool, simply called the Troubleshooter. Just like the sfc/scannow, this tool also deals with various system issues, including BSOD errors like SYSTEM_SERVICE_EXCEPTION.

Here’s how to run the Troubleshooter in Windows 10:

  1. Go to the Settings app
  2. Head over to Update & Security > Troubleshoot
  3. Find BSOD, and click Run the troubleshooter
  4. Follow further on-screen instructions
  5. Restart your computer

Solution 11 – Check the hard drive

We’re now going to check if everything’s okay with your hard drive configuration. Because a corrupted system drive can also cause this problem. Here’s how to check your disk:

  1. Go to thee Command Prompt (as shown above).
  2. Enter the following line and press Enter on your keyboard: chkdsk /f C:
  3. Wait for the process to finish.
  4. Restart your computer.

Solution 12 – Run Windows Memory Diagnostic tool

After checking your hard disk, let’s check your RAM memory, as well. Here’s how to do that:

  1. Go to Search, type memory diagnostic, and open Memory Diagnostic Tool
  2. When the window pops up, choose Restart now and check for problems.
  3. Let your PC restart.

Solution 13 – Update BIOS

If you’re still having problems with the SYSTEM_SERVICE_EXCEPTION error, we’ll try one more serious and ‘dangerous’ measure. And that is updating your BIOS. Updating BIOS can be risky, because if you don’t know what you’re doing and something goes wrong, you can render your motherboard unusable.

If you want to find out more about flashing BIOS, check this article. But still, don’t do this by yourself, if you’re not sure in what you’re doing.


If you’re still having issues with your hardware, software, or you simply want to avoid them for the future, we recommend you to download this tool (100% safe and tested by us) to fix various PC problems, such as hardware failure, but also file loss and malware.

If you know any other ways on how to fix ‘System Service Exception’ error in Windows 10, go ahead and leave your comment in the box from below.

Editor’s Note: This post was originally published in February 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

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