System Service Exception error on Windows 10 [FIXED]

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
27 Comments
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  • SYSTEM_SERVICE_EXCEPTION is a Blue Screen of Death error that has been present on all versions of Windows, and today we will show you how to fix this error on Windows 10.
  • Generally this type of error occurs because of a bad driver which was installed or updated. The filename that appears in the error could indicate which one has caused the issue.
  • Blue Screen of Death (BSoD) type of errors are very annoying because they interrupt your work and sometimes cause you to lose unsaved data. We have many guides to fix them.
  • Big or small, errors that occur on your device are unwanted. Take a look at our Windows 10 errors hub for great info on dealing with them.
how to fix SYSTEM SERVICE EXCEPTION error in Windows 10

SYSTEM_SERVICE_EXCEPTION is a Blue Screen of Death error that has been present on all versions of Windows, and today we’re going to show you how to fix this error on Windows 10.

SYSTEM_SERVICE_EXCEPTION can be caused by driver incompatibility, or by software that isn’t compatible with Windows 10. This error usually contains the name of the file that caused the crash, so we’ll use that to find the solution for SYSTEM_SERVICE_EXCEPTION error.

Here are some more examples of this error:

  • SYSTEM_SERVICE_EXCEPTION Windows 10
    • This error usually occurs in Windows 10.
  • SYSTEM_SERVICE_EXCEPTION Windows 7
    • However, BSODs caused by this problem are also a common sight in Windows 7.
  • SYSTEM_SERVICE_EXCEPTION 00000000`c0000005
    • This is just one of the error codes that come with this problem.
  • SYSTEM_SERVICE_EXCEPTION 0x0000003b
    • Another error code that goes along with the SYSTEM_SERVICE_EXCEPTION error.
  • SYSTEM_SERVICE_EXCEPTION netio.sys Windows 10
    • Another error code that goes along with the SYSTEM_SERVICE_EXCEPTION error.
  • SYSTEM_SERVICE_EXCEPTION Blue Screen
    • As you already know, this error is always followed by a Blue Screen of Death.
  • SYSTEM_SERVICE_EXCEPTION VirtualBox
    • This problem occurs on virtual machines, as well.

How to fix SYSTEM_SERVICE_EXCEPTION error in Windows 10

  1. Disable your webcam
  2. Uninstall McAfee Antivirus software
  3. Uninstall Virtual CloneDrive
  4. Uninstall Xsplit and remove MSI Live Update
  5. Remove BitDefender and Cisco VPN
  6. Uninstall Asus GameFirst Service
  7. Run the SFC scan
  8. Update your drivers
  9. Disable third-party antivirus
  10. Run the troubleshooter
  11. Check the hard drive
  12. Run Windows Memory Diagnostic tool
  13. Update BIOS

1. Disable your webcam

Sometimes, certain hardware, such as webcam, even the one that is built-in to your monitor, can cause SYSTEM_SERVICE_EXCEPTION error.

If you’re getting SYSTEM_SERVICE_EXCEPTION (ks.sys) error you might want to disable your webcam by following these instructions:

  1. Open Device Manager. Press Windows Key + X and choose Device Manager from the list.
  2. Now in Device Manager, you need to find your webcam, right-click it, and choose Disable from the list.

We have to mention that the issue might be caused by another piece of hardware, so you might have to explore a bit before you find which device is causing this error.


2. Uninstall McAfee Antivirus software

If you’re getting SYSTEM_SERVICE_EXCEPTION (ks.sys) Blue Screen of Death error, you should know that the cause of this issue might be your antivirus software.

It was reported that McAfee Antivirus software can cause this issue on Windows 10, so it’s advised that you remove it. Users have reported that this issue was resolved after removing McAfee Antivirus, so let’s see how to remove McAfee from your computer:

  1. Uninstall McAfee using the Settings app.
  2. After you’ve uninstalled McAfee antivirus, download this tool and run it.
  3. Run the tool to completely remove McAfee from your computer.

If you don’t use McAfee antivirus, try to temporarily uninstall your currently installed antivirus and see if the issue still persists.


Need additional info on how to completely remove McAfee? Check out this article.


3. Uninstall Virtual CloneDrive

SYSTEM_SERVICE_EXCEPTION (ks.sys) can sometimes be caused by Virtual CloneDrive tool, so if you’re using Virtual CloneDrive, make sure that you uninstall it in order to fix this problem.


4. Uninstall Xsplit and remove MSI Live Update

If you’re getting SYSTEM_SERVICE_EXCEPTION while playing video games, you should remove or update XSplit software. In addition, it has been confirmed that MSI Live Update uses drivers that are causing this error, so make sure that you remove it as well.


5. Remove BitDefender and Cisco VPN

SYSTEM_SERVICE_EXCEPTION (ntfs.sys) can be caused by BitDefender or Cisco VPN, so if you’re using any of these tools, make sure that you remove them. After removing these programs, you can reinstall the latest version and the issue should be resolved.


6. Uninstall Asus GameFirst Service

Asus GameFirst Service is designed to optimise your network for gaming, and some gamers use it, but it has been reported that this tool can cause issues on Windows 10 and give you SYSTEM_SERVICE_EXCEPTION (ntfs.sys) error.

So far, the only solution is to remove the Asus GameFirst Service in order to fix this error.

As you can see, this error is usually caused by incompatible hardware, driver, or software, and in most cases, the best solution is to find the problematic hardware, driver or software, and disable it.


7. Run the SFC scan

The next thing we’re going to try is running the SFC scan. This is Windows’ built-in tool for resolving various problems, including our BSOD issue. Here’s how to run the SFC scan in Windows 10:

  1. Go to Search, type cmd, and open Command Prompt as administrator.
  2. Enter the following line and press Enter on your keyboard: sfc/scannow
  3. Wait for the process to finish.
  4. Restart your computer.

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look on this guide.

Editor’s Note: This article continues on the next page. Need more guides? Visit our dedicated Windows 10 errors hub.

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  • For those commenting their problems aren’t addressed by the information provided and here’s why; sites like this are only here
    to sucker you into buying a subscription to the software they are
    pushing. The site owner most likely gets a nice kickback on every
    subscription. And you as the subscriber continues to have the same
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    • We offer free information that we put effort into compiling. We don’t sucker anybody, we recommend software. When you watch ads on your TV, you get “suckered”? Nobody is obliged to buy the product, it is a simple suggestion. If that particular software doesn’t solve the problem, you’re free to request a refund.

  • None of the above solutions are applicable on this computer with Windows 10. We even set the computer on “Airplane Mode” and still the same BSOD happens, whether there is a video running or not. Looks like Windows 10 hasn’t really got out of the “Beta test” and that we’re all still acting with tests.

  • Dear sir,

    I have a Windows 10 pro 64-bit version on Acer Aspire M5201 computer. Since I installed the Windows 10 I have been getting all kinds of errors showing a message and at the same time the computer switches off and restarts again. This has happened many times every day when I start the computer.
    After a while I had decided to upgrade the BIOS version form American Megatrends inc. R01-B3, 31-oct-08 to R01-C0, 04-Jun-09, hoping it would solve the problem. But I am still getting the same error messages.
    Heir are some of the error message that I am getting:
    IRQL NOT LESS OR EQUAL,
    SYSTEM SERVICE EXCEPTION
    BAD POOL HEADER
    KERNEL SECURITY CHECK FAILURE
    SYSTEM THREAD EXCEPTION NOT HANDELED
    KMODE EXCEPTION NOT HANDELED
    I really don’t know how to solve this problem, if you can help me please, I would appreciate it very much.
    Yours,
    Bob G.

  • I crush whenever I render with Handbrake, while everything goes perfectly when I render with Adobe Media Encoder. I have none of the programs you said to Uninstall . Please help , what shall I do?

  • I crash when I run bluestacks since I enabled the HyperX windows 10 feature.. bluestacks didn’t do this before so turning back off!

  • Mine was caused by MEmu android emulator.
    Its weird since just yesterday before I was made to re install windows 10, it was working just fine! in my new installation this has been the 3rd blue screen of death I’m faced!

  • MY PROBLEM IS windows 10. Mine keeps crashing with different BLUE SCREEN MESSAGES. You would think if someone paid this much for WINDOWS 10, it would run flawlessly!!! NOOOOOOOOOT!

  • I just started having this problem and i don’t have any of the above things installed (i do have a cam installed but it started before i installed it so i know for sure that it is not the one causing the problem)

  • I don’t have these either, mine is (asmtxhci.sys), so I don’t know what is causing this to happen. I cannot stay online for very long before it goes down again, then comes back up and then few minutes later it goes down.

    • That is a driver for AS Media USB 3.0 device. You probably just need a new driver. Either download it to a USB stick from another device, or boot in Safe Mode and disable the AS Media USB device. Then reboot in regular mode and you should be able to download the latest driver for it. Install it, then boot in Safe Mode again and re-enable it. Reboot to normal and you should be OK.

  • I didn’t have any of the installed programs you suggsted to ininstall, I even checked that all my drivers were up to date. I checked my hard drive for any broken pieces and even uninstalled a ton of games i no longer play, i still get the error every half hour to hour.

    • Just because your drivers are up to date doesn’t mean they aren’t corrupted, but that is an issue for me because if they’re up to date you cannot update them and get rid of the corruption.
      (Yes this is kind of late-)

  • I had the ks.sys at one point, but i have no webcam nor any of the programs installed.
    I’ve been getting up to 21 bsod’s in total the past 4 days.
    And i’ve tried everything from wiping harddrives, updating drivers, uninstalling them and so on.
    I ran it in cleanboot and was able to run a program which i wasn’t able to run before.
    Any suggestions?