The Sims 4 VC++ Runtime Redistributable error on Windows 10 [GAMER’S GUIDE]

Madalina Dinita
by Madalina Dinita
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The Sims 4 is a fun game to play, allowing players to practice their social skills and build strong connections with the other Sims. However, the game is sometimes affected by various technical issues, ranging from minor issues to game-breaking bugs.

In this article, we’re going to focus on a particular error message and how to fix it. The VC++ Runtime Redistributable error is quite a common one, but the good news is that there are some quick workarounds that you can use to fix it.

But first, here’s how one player describes the V ++ error:

I am having major issues with the installation of my Sims 4 game.
It has no problem downloading, but as soon as it’s ready to install I get an error message saying “error the vc++ runtime redistributable package was not installed successfully 1612.”
I have tried looking on forums already from various sights with no success. I have tried chatting with EA customer service agents, but none of them know what the hell they’re doing.

How can I fix VC++ Runtime Redistributable error in The Sims 4?

The Sims 4 is a great game, but many users reported that they can’t run it due to VC++ Runtime Redistributable error. Speaking of this error, here are some similar issues that users reported:

  • Sims 4 VC++ error 5100 – This is a common error that can prevent you from running The Sims 4. However, you can fix it by installing the necessary Visual C++ components.
  • Sims 4 error 1638 – If you encounter this error, be sure to try disabling your antivirus and check if that solves the problem.
  • The Sims 4 won’t open, load – Sometimes this error will prevent The Sims 4 from starting. However, you should be able to fix these kind of issues by using one of our solutions. We’ve written extensively about this already, so you can check out this in-depth guide for further assistance.

Solution 1 – Disable your antivirus

The sims 4 won't open

Many users reported that they can’t run or install The Sims 4 due to VC++ Runtime Redistributable error. This can be caused by your antivirus, and in order to fix the problem, it’s advised to find and disable certain antivirus features and check if that helps.

If the issue is still there, you might have to completely disable your antivirus. As a last resort, you might even have to uninstall your antivirus.

Users reported that both McAfee and Norton caused this issue, but other antivirus applications can also cause this problem.

For the Norton users, we’ve got a dedicated guide on how to completely remove it from your PC. There’s a similar guide for McAffe users, as well.

If you’re using any antivirus solution and you want to completely remove it from your PC, be sure to check out this amazing list with the best uninstaller software you can use right now.

If uninstalling the antivirus solves the problem, your next step would be to consider switching to a different antivirus.

There are many great antivirus applications on the market, but if you’re looking for an antivirus that won’t interfere with your system, we suggest you try Bitdefender.

Looking to change your antivirus with a better one? Here’s a list with our top picks.

Solution 2 – Install the missing updates

Sometimes you might encounter VC++ Runtime Redistributable error while trying to run The Sims 4 if your PC is out of date. Missing updates can cause this and many other errors to appear, therefore it’s important that you keep your PC up to date.

Windows 10 downloads the missing updates automatically for the most part, but due to certain issues you might skip an update or two. However, you can always check for updates manually. To do that, just follow these steps:

  1. Press Windows Key + I to open the Settings app.
  2. Now navigate to Update & Security section.
    Sims 4 error 1638
  3. Click Check for updates button in the right pane.
    Sims 4 error 1638

If any updates are available, Windows 10 will download them in the background and install them once you restart your PC. After updating your operating system, check if the problem is still there.

If you’re having trouble opening the Setting app, take a look at this article to solve the issue.

Having trouble updating your Windows? Check out this guide that will help you solve them in no time.

Solution 3 – Make sure you have the necessary packages installed

If you can’t run The Sims 4 due to VC++ Runtime Redistributable error, it means that Visual C++ Redistributables are missing. However, you can fix that issue simply by installing them.

There are several ways to do that, but the best one is to download them directly from Microsoft’s website. Here’s a list of the most common Redistributables that games tend to use:

Keep in mind that you need to install a version of Redistributables that matches your system architecture. After installing the necessary packages, the issue should be resolved.

If you don’t want to download the required packages, you can also go to The Sims 4 installation directory. Navigate to _Installervc directory and you should see several vc folders. Navigate to each folder and run the setup file from each directory.

Some users are recommending to uninstall all Visual C++ packages from your PC and then let Origin install the packages that it needs. Players confirm that you need to install both the 2010 and 2012 versions for the Sims 4 to run smoothly, so be sure to install them.

Want the latest VC++? Download Visual C++ Redistributables 2019 and you won’t need additional packages!

Solution 4 – Reinstall Origin

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The sims 4 won't load

Sometimes VC++ Runtime Redistributable error can appear while trying to run The Sims 4 if your Origin installation is corrupted. To fix the problem, some users are suggesting to uninstall Origin from your PC.

Before you uninstall it, you might want to back up all your games, except The Sims 4, so you don’t have to download them again.

There are several ways to remove an application, but if you want to completely uninstall it, it’s advised to use an uninstaller software. This is a special application that can remove any software from your PC along with all of its files and registry entries.

If you’re looking for a good uninstaller software, we recommend you try IOBit Uninstaller (free download). Once you remove Origin, install it again and transfer your games from the backup.

Now download The Sims 4 again and check if the problem is still there.

Solution 5 – Clean your registry

Sims 4 VC++ error 5100

According to users, VC++ Runtime Redistributable error can sometimes appear due to your registry. Your registry might have some corrupted entries, and those entries can interfere with The Sims 4 and other games and prevent you from running it.

To fix this problem, users are suggesting to clean your registry and to remove problematic entries. This can be a tedious process to do manually, but there are many great registry cleaners that can help you with this problem.

If you’re looking for a simple registry cleaner, we strongly recommend you try CCleaner. This application is simple to use, and in addition to your registry, it can also clean other unnecessary files.

After cleaning the registry with CCleaner, the issue should be completely resolved.

Clean your registry like an expert with the help of this amazing guide written by…you guessed it: experts!

Solution 6 – Remove problematic updates

According to users, sometimes this issue can occur due to certain system updates. While most updates tend to fix issues, certain updates can cause some minor glitches to occur.

Speaking of issues, many users claim that a certain Windows update caused VC++ Runtime Redistributable error to appear while starting The Sims 4. However, you can fix that simply by removing the problematic update. To do that, just follow these steps:

  1. Open the Settings app and go to Update & Security section.
  2. Now click on View installed update history.
    Sims 4 VC++ error 5100
  3. Click Uninstall updates.
    Sims 4 error 1638
  4. Look for KB2918614 update on the list and double-click it to remove it.
    The sims 4 won't open

Once you remove the update, check if the problem is resolved. If you don’t have this update on the list, maybe there’s a different update causing the issue.

If this error message started appearing after installing an update, you need to find that update and removing by following the instructions above.

Keep in mind that Windows 10 tends to install updates automatically, so if update was the problem, be sure to block automatic updates from installing.

Solution 7 – Make sure that Windows Installer service is enabled

Sometimes VC++ Runtime Redistributable error can appear because certain components can’t be installed properly. According to users, Windows Installer is usually the problem, and to fix it, you need to be sure that this service can start automatically.

To do this, just follow these steps:

  1. Press Windows Key + R and enter services.msc. Now press Enter or click OK.
    Sims 4 VC++ error 5100
  2. When Services window opens, double-click Windows Installer to open its properties.
    Sims 4 error 1638
  3. Click the Start button to start the service.
    Sims 4 VC++ error 5100

After starting the service, try to run the game again. Several users suggested to set Startup type to Automatic, so you might want to try that as well. Once you start this service, check if the problem is resolved.

Most users don’t know what to do when the Windows key stops working. Check out this guide and be a step ahead.

The Windows Installer service can’t be accessed? Check out this guide to learn how you can fix the problem.

We hope the solutions listed above helped you to get rid of the V ++ error and install The Sims 4 on your computer.

If you’ve come across other workarounds to fix the V ++ error, list the troubleshooting steps in the comment section below.


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I was having this terribly aggravating problem myself till last night. I followed all steps here, downloaded said programs, which may have helped, but what got my game going was uninstalling Microsoft Visual C++ 2010 and 2013, reinstalling them, going back to origin, clicking on install, it finalized the game (finally) and up popped the play option. I thank you for the mention of it above solution 4. I never thought I was going to play again lol Thank you!