What to do if Thunderbird Keeps Asking for Password [SOLVED]

Resolve it by re-adding your account or erase browsing data

by Tashreef Shareef
Tashreef Shareef
Tashreef Shareef
Windows & Software Expert
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from... read more
Fact checked by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • If you're having issues with Thunderbird asking for a password, fix it here right away. 
  • Consider our methods and use the suggested tool that can erase browsing data. 
  • Other solutions could be to check the Remember password option or re-add your account. 
thunderbird cover

Thunderbird is among the most popular email clients available for Windows computers. Recently some users have reported that Thunderbird keeps asking for a password while trying to access their email accounts.

However, the matter itself is not with the Thunderbird client but occurs due to an issue with the email service provider or bad Thunderbird configuration.

Some users are quite bothered by the regular password prompts.

Every time i ask mozila to “get messages” or to “send” a message it asks for my password when using my laptop but this doesn’t happen when using my desktop, as far as I can see the settings are the same on both machines, am I missing something ? If anybody can help I would appreciate it.

Read the step-by-step solutions below.

How to fix Thunderbird keeps asking for password?

1. Ask Thunderbird to remember your password

  1. Launch Thunderbird and log in to your email account.
    Thunderbird Password Remember
  2. In the login screen, make sure to select “Remember password” option and click Continue.
  3. Exit and relaunch Thunderbird and check for any improvements.

2. Use a file cleanup tool

You can as well utilize an efficient method that will erase any temporary files or browsing data that can generate such Thunderbird issues on your device.

Thus, here is how to use the tool:

  1. Download and install Fortect on your PC.
  2. Launch the tool on the desktop to start scanning.
    Fortect scan process
  3. Go to the Crashed Programs and select the View&Fix tab from the Thunderbird row to repair all the issues.
  4. Reboot the computer and check for any improvements.

3. Remove and Re-add the Account

Remove and Re-add the Password

  1. Launch Thunderbird.
  2. Click on Tools and select Options.
    Thunderbird Password Remove
  3. Now, go to the Security tab and then to the Passwords tab.
    Remove Thunderbird password
  4. Click on the “Saved Passwords” button.
  5. Select your email account with the issue and click on the Remove button.

Exit and relaunch Thunderbird. Enter the password to log in and make sure you check the “Remember password” option.

If the issue persists, try to remove and re-add the account.

  1. In Thunderbird, go to Tools and select “Account Settings”.
  2. From the right-pane, select the problematic email account.
  3. At the bottom, click on Account Actions and select Remove Account.
  4. Click Yes to continue.
    Thunderbird Remove account
  5. Exit and relaunch Thunderbird.
  6. Again go to Tools > Account Settings.
  7. Click on Account Actions and select “Add Mail Account”.
  8. Enter the email credentials and make sure to check the “Remember password option”.

4. Temporary Issues


If nothing seems working, it could well be just a network-related issue. In the meantime contact your email service provider just in case to know if the issue is from their end.

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