Fall Creators Update with a Trend Micro antivirus results in BSoD
If you use a Trend Micro antivirus and you’re planning to install Windows 10 version 1709 on your computer, you should know that might result in BSoD errors.
More specifically, when attempting to install the Windows 10 Fall Creators Update while running a Trend Micro antivirus tool, the following bluescreen error occurs: PAGE_FAULT_IN_NONPAGED_AREA.
Due to this error, the install process fails and Windows 10 rolls back to the previous version (Windows 10 version 1703).
Fix BSoD errors when running outdated Trend Micro security tools
The good news is that the BSoD errors occur only if you’re running an outdated version of a TrendMicro antivirus software. To avoid these errors, you need to first install the latest updates available for your antivirus and only then hit the upgrade button.
Here’s how Microsoft explains this:
If you have an outdated version of a TrendMicro antivirus software installed when you attempt to install the Fall Creators Update, you may receive a bluescreen error, PAGE_FAULT_IN_NONPAGED_AREA.
Trend Micro has release updated versions of their antivirus products to resolve this error. To install the Fall Creators Update, please install the latest version of your Trend Micro antivirus. You can find detailed resolution steps at this Trend Micro support site.
Also, keep in mind that installing Windows 10 version 1709 before applying the latest Trend Micro updates may render certain key features of your antivirus inoperable.
Other Trend Micro tools and the FCU version 1709
For more information on FCU’s compatibility with other Trend Micro‘s solutions, check out the table below:
| Product | Updated Version | Notes | Platform | Availability |
|---|---|---|---|---|
| OfficeScan | XG (12.0) | Windows 10 RS3 | Mid-December | |
| 11.0 SP1 | Windows 10 RS3 | Mid-December | ||
| Deep Security | 10.0 Update TBD | Windows 10 RS3 | TBA | |
9.6 | Windows 10 RS3 | TBA | ||
| Worry-Free Business Security (Standard/Advanced) | 9.5 | Windows 10 RS3 | Mid/Late-November | |
| 9.0 | Windows 10 RS3 | Mid/Late-December | ||
| Worry-Free Business Security Services (Hosted) | Latest Version (Hosted) | Windows 10 RS3 | November 18 to Mid-December | |
| Endpoint Encryption | 6.0 Update 1 | Windows 10 RS3 | Now | |
| 5.0 Patch 4 Update 1 | Windows 10 RS3 | Now | ||
| Vulnerability Protection | 2.0 | Windows 10 RS3 | TBA | |
| Endpoint Application Control | 2.0 SP1 Patch 3 | Windows 10 RS3 | Mid-December
|
As you can see, not all Trend Micro security products are fully compatible with the Fall Creators Update. The good news is that the company is working on making them compatible with the latest Windows 10 version and will gradually roll out the updates.
Don’t forget to install the latest Trend Micro updates as soon as they’re available.