Fix: VPN is not working with Time Warner

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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  • Time Warner Cable was a telecommunications and mass media company, acquired by Charter Communications and rebranded its services under the Spectrum brand.
  • Known for throttling their client's speed, Time Warner VPN problems later occurred but most good VPN services are now working without a glitch.
  • For any kind of issues that you might have with your VPN, take a look at the special fix VPN Errors page.
  • Take a look at our VPN How-to Guides section for step by step instructions on getting the most out of this service.
vpn not working time warner

Time Warner is one of those polyvalent conglomerates which, besides entertainment and mass media, provides (like Comcast) ISP services. And Time Warner (just like its peers) has a long history of unethical misbehavior towards its respective users, starting from throttling the bandwidth speeds when other media are in use (e.g. Netflix) and reaching to full-blown blockage if you cross a badly-defined legal line of unauthorized usage.

That’s where VPNs come into play and they’re the best way to overcome ISP-imposed limitations. But they won’t work every time or not at all for some users.

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In order to resolve issues with VPN and Time Warner, we’ll provide your with a few viable solutions. Of course, these are planned for residential users and not for administrated networks and business. For that, you should contact your network administrator or ISPs tech support. However, even then it’s worth a shot to try the steps below and, hopefully, resolve the issues at hand.

How to fix VPN issues with Time Warner ISP

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  1. Install proper VPN
  2. Check the modem
  3. Update router’s firmware
  4. Change encryption and switch servers

1: Install proper VPN

vpn not working with time warner switch to pia

Besides Time Warner and it’s questionable actions (throttling and excessive bandwidth limitations) and beyond the general VPN troubleshooting, we must stress the importance of a proper VPN solution.

It all depends on your needs, however, and for the best results, consequently, you should be looking at Private Internet Access. PIA, owned by Kape Technologies, offers a lot of good reasons to make the switch.

While Time Warner blocks or limits torrent activity, PIA enables P2P connections on all of their servers. In addition, Private Internet Access users are offered unlimited bandwidth. So, in case Time Warner was limiting your speed, you can use PIA and stream 4K content without worries.

Here are the top features of PIA:

  • Over 3000 servers to choose from to get the best speed and unlock any content
  • Great privacy protection with a no-logs policy
  • OpenVPN and WireGuard support for top speed and security
  • One subscription can be used with 10 devices so that your entire family can enjoy
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2: Check the modem

First things first. Regardless whether you’re a residential or business customer, you can use VPN with Time Warner ISP. However,  residential customers are limited to one IP address when accessing to Time Warner cable content. Also, it’ll be quite hard to utilize VPN to access Time Warner-provided content from abroad.

The service is limited to the United States and quite strict towards the foreign access points. However, if you’re an American citizen and a residential user for that matter, you can access your Time Warner from any eligible city within the States.

With that out of the way, the first thing you should inspect is your ISP-provided equipment. The special focus should be put on the built-in Firewall, which can prevent encrypted connections communicating freely. So, what you’ll need to do is to enable the PPTP protocol in router’s Firewall settings. If your router is from NetGear, make sure it is not collecting data and breaking your privacy.

While there, you can enable all go-through settings. As some users stated, it’s not advisable to disable Firewall completely, as Time Warner, allegedly, tends to block your outgoing connection.

3: Update router’s firmware

Another thing concerning VPN issues with Time Warner concerns replacement of the router. Namely, the issues for many users emerged after they replaced the current router with the new one. Suddenly, they weren’t able to use the VPN in the same manner like they did before.

This, of course, can be a deliberate way for the ISP to gain more control over your bandwidth traffic with subpar technical improvements.

Luckily, they don’t, officially, disapprove usage of VPN solutions, so you should be good if you update your router’s firmware. The error might as well be in the router’s software.

That worked on many occasions, and it should help relieve you of the problem, as well. However, if issues afterward, you should contact the support and ask for the resolution.

Don’t know how to update router’s firmware? We’ve got you covered with this guide

4: Change encryption and switch servers

Now, let’s turn to a possibility that the VPN, actually, the one causing issues with Time Warner ISP. There are two things you can do, ad hoc, and they’re rather simple. Firstly, if you’re experiencing a slow connection while using VPN, make sure to change the encryption.

With mostly all VPN solutions, you can choose between the likes of PPTP, OpenVPN, and L2TP. We recommend OpenVPN encryption protocol, which isn’t as fast as PPTP but it’s much safer to use.

Furthermore, if you use VPN to simply overcome the limitations imposed by the ISP, you can try to switch servers. Sometimes servers get overcrowded. Of course, it depends on what you need. Accessing Time Warner Cable content with an alternative IP address can be an issue.

Make sure to share your experience with other readers and don’t forget to inform us about alternative solutions. We’ll be grateful.

FAQ: Learn more about VPN not working with Time Warner

  • Can vpn stop time warner emails?

A no-logs VPN service will block SMTP port used for sending and receiving emails. If you can’t use a web email client, then you can add the nameserver and port number to the VPN’s allowed list.

  • Will a vpn prevent time warner seeing?

Connecting to a good VPN, means that your ISP can’t see what browsers you visit or what you are searching for. It can only see that you are connected to a server, the VPN.

  • How to install a vpn on time warner?

The easiest way is to install VPN on your router. This way all of your devices will benefit from increased privacy and protection. Each router has a specific menu and options available to make this change.

Editor’s Note: This post was originally published in March 2018 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in March 2018 and was revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.