How to fix Windows 10 alert ‘The identity of this website cannot be verified’

Andrew Wafer
by Andrew Wafer
Loading Comments
Affiliate Disclosure

website identity cannot be verified

Security alerts are the worst, especially when such messages are randomly displayed on your Windows 10 device. Although most of these alerts are displayed by the Windows system when an untrusted website is accessed, they can also be a sign of a malware attack.

If you recently received a new Windows 10 security alert that stated that ‘The identity of this website or the integrity of this connection cannot be verified’ you should know that this is a scam.

It’s important to act wisely in order to remove this particular security alert that is trying to trick you into purchasing certain software or paying money on a so-called helping hand. But, right from the start you need to know that it is all a scam and that some sort of malware is trying to hack your Windows 10 system. So, you need to learn how to remove this malware and the files that are associated with it.

How to remove Windows 10 security alert ‘The identity of this website cannot be verified’

Do note that the malware can limit your Windows 10 access. So, if you cannot complete the steps from below, first choose to restart in Safe Mode with Networking. This can be done by following:

  1. Access the Run box – press the Win+R hotkeys.
  2. Type msconfig and press Enter for launching System mode with networking
  3. From the window that will be opened switch to the Boot tab.
  4. Under Boot, choose Safe Boot.
  5. From Safe Boot also select the Network option.
  6. Apply all changes and close the window.
  7. Restart your Windows 10 system.

Remove the processes related to the malware

First of all, search the recently installed apps. Among them, you will find the processes that caused the up-mentioned ‘The identity of this website or the integrity of this connection cannot be verified’ pop-up. Of course, you need to remove/uninstall these processes and the files that are related to it.

  1. Click on the Search icon – located near the Windows start button.
  2. In the Search field type App & features and select the option with the same name that’s displayed.apps&features windows 10
  3. Scroll down between recent installed apps and files and choose to remove any software that might be related with the malware.
  4. For removing a certain process: click on the entry and select ‘uninstall’.

Remove infected extension from web browser

This malware will interfere with your web browser too. So, you need to remove the infected extensions as explained:

For Chrome

  • Open the web browser and press Alt+F keyboard keys.
  • Choose Tools and click on Extensions.
  • Remove any extension that was added by the malware.

For Firefox

  • Open Firefox.
  • Press Sfit+Ctrl+A and select the extension related to ‘the identity of this website or the integrity of this connection cannot be verified’ pop-up.
  • Then select Disable or Remove.

On Microsoft Edge

  • Press Alt+T.
  • Select Manage Add-ons.
  • Go to Toolbars and Extensions.
  • Select the malicious extension and choose More information from the left-bottom corner of Edge.
  • Click on Remove.

Additionally, you should reset your web browser app. I also recommend you to delete the Chrome, Firefox and Microsoft Edge shortcuts and create new ones before doing anything else.

Install an antivirus / antimalware program and initiate a full scan

The next thing to do is to install a proper antimalware which can find and remove the infected files from your computer. We recommend you to use MalwareBytes, but you can choose any other similar security software. Run the antimalware program and choose to perform a full scan – it might take a while, depending on how many folders and files are located on your PC. When prompted, remove / delete / uninstall the files that cannot be trust.


To avoid, further security problems, we recommend you to install a fully functional antivirus solution – not a beta or free trial version, but the full release of the software. Also, set up a web browser filter and apply dedicated security settings for securing your web browser navigation. Don’t forget to enable Windows Firewall on your computer and also initiate regular scans to make sure that all the files are clean.

Hopefully, after following the guidelines listed above you managed to remove the ‘The identity of this website cannot be verified’ malicious pop-up. Share your experience and personal observations in the comments below; that’s the only way we can help other users resolve their security breaches.