Common Windows 10 docking station issues and how to fix them

Elsie Otachi By: Elsie Otachi
5 minute read
Windows 10 docking station issues

Home » Common Windows 10 docking station issues and how to fix them

aAre you experiencing Windows 10 docking station issues on your computer after connecting your docking station or upgrading to Windows 10?

If this is your situation, this article may be of help as we will look at some of the most common issues and the corresponding quick fixes to help you resolve the issue.

Common problems users encounter include audio, screen resolution, monitor display, connection and charging, among others.

While some issues can be specific, these are just the common ones experienced by most users and their solutions.

Fix: Windows 10 docking station issues

  1. External monitors not working
  2. Audio and sound problems while docked
  3. Charging issues while docked
  4. Trouble connecting to docking station
  5. Docking station not recognized

1. External monitors not working

This problem manifests when you have external monitors connected to a docking station, a portable computer running Windows 10 (version 1703), or you’ve attached your computer to a docking station.

In this case, the computer won’t detect the external monitors so they display a black screen instead.

Make sure the monitors are detected by using the keyboard shortcut Win+Ctrl+Shift+B, and then in Display settings, click Detect button.

Solutions:

  • Change Lid close action to any setting other than ‘Do nothing’, but ensure the change doesn’t affect your docking experience
  • Upgrade to Windows 10 version 1709 that doesn’t have the issue

2. Audio and sound problems while docked

If you’re not able to hear audio while you’re docked, check first for the following:

  • Check that the latest Windows updates are installed
  • Check if your speaker cables are securely connected to audio jacks on the back of the docking station and to the speakers
  • Check if speakers are plugged into an power outlet and turned on

Solutions

There are various solutions you can use to fix the audio issue including:

  1. Run Hardware and Devices troubleshooter

The Hardware and Devices troubleshooter checks for commonly occurring issues and ensures any new device or hardware is correctly installed on your computer.

Here’s how to do this:

  • Right click Start
  • Select Control Panel

Windows 10 docking station issues

  • Go to View by option on the top right corner

Windows 10 docking station issues

 

  • Click the drop down arrow and select Large icons

Windows 10 docking station issues

  • Click Troubleshooting

Windows 10 docking station issues

  • Click Hardware and Sound

Windows 10 docking station issues

  • Click Configure a Device

Windows 10 docking station issues

  • Click Next to run the troubleshooter

Follow the instructions to run the Hardware and Devices troubleshooter.  The troubleshooter will begin detecting any issues that may be causing the drag and drop problem.

If you still can’t hear audio while docked, try the next solution.

  1. Update the latest USB and audio drivers for Windows 10 drivers

How to install drivers:

  • Right click Start
  • Select Device Manager

Windows 10 docking station issues

  • Locate Sound, Video and game controllers

Windows 10 docking station issues

  • Click to expand the list

Windows 10 docking station issues

  • Right click on Sound card
  • Click Uninstall
  • Download the latest audio driver set up file from the manufacturer’s website
  • Install the audio driver

Does this restore the audio? If not, try the next solution.

  1. Switch audio playback between the docking station and your speakers

Here’s how to do this:

  • Select the search box in the taskbar
  • Type Manage Audio in search results and select Manage Audio devices

Windows 10 docking station issues

  • Do one of the following to choose which speakers play audio:
    • To play through the audio port on the docking station, select Speakers Microsoft Docking Station Audio Device
    • To play through your computer’s speakers, select Speakers 2 – High Definition Audio device or Speakers Realtek High Definition Audio

Windows 10 docking station issues

  • Select Set Default and then press OK

3. Charging issues while docked

If you’re experiencing charging problems, or your computer/device isn’t charging while docked, then you need to check for the following:

  • Check if your computer or device is securely seated in the docking station with both sides fully inserted into the sides of your computer/device
  • Check if the light on the docking station is on
  • Check if the power cable is securely inserted into the charging port on the docking station
  • Check if the power outlet works properly
  • If using a power strip, check if it is turned on
  • If you have other accessories that draw power from the docking station, unplug them and check if the charging starts. If it works, connect the accessories to a powered USB hub plugged into a power outlet, then plug the hub into the docking station or your device.

ALSO READ: This new USB-C multi-port hub acts as a docking station for your Windows 10 laptop

4. Trouble connecting to docking station

If this is your situation, make sure that:

  • Your computer or device is seated properly in the docking station. If one side is tilted out, open the docking station then reseat your device and push the sides in again
  • Both sides of the docking station are pulled out before you try to insert your device
  • You remove any attached accessories that keep the docking station sides from connecting with your device
  • You’re using the correct docking station for your device

5. Docking station not recognized

If your docking station is not recognized, you can connect to AC power while undocked then try a two button reset by pressing and holding the power button on your device for 30 seconds, then after it turns off, press and hold the volume-up button and power button simultaneously for at least 15 seconds.

When the screen flashes the Windows logo, continue holding the buttons down for at least 15 seconds, release and wait for 10 seconds, then press and release the power button again to turn your device back on.

Solutions

  1. Run Hardware and Devices troubleshooter by doing the following:
  • Right click Start
  • Select Control Panel

Windows 10 docking station issues

  • Go to View by option on the top right corner

Windows 10 docking station issues

  • Click the drop down arrow and select Large icons

Windows 10 docking station issues

  • Click Troubleshooting

Windows 10 docking station issues

  • Click View All

Windows 10 docking station issues

  • Click Hardware and Devices Troubleshooter

Windows 10 docking station issues

  • Click Next to run the troubleshooter

Follow the instructions to run the Hardware and Devices troubleshooter.  The troubleshooter will begin detecting any issues that may be causing the drag and drop problem.

If this doesn’t help, then try the next solution.

  1. Uninstall the drivers for USB host controller

Follow these steps to uninstall and reinstall USB host controller from Device manager:

  • Right click Start
  • Select Device Manager

Windows 10 docking station issues

  • Find Universal Serial Bus controllers

Windows 10 docking station issues

  • Right click on every device under the USB controllers node
  • Click Uninstall to remove them one at a time

Windows 10 docking station issues

  • Restart the computer for Windows to re-install the generic drivers automatically
  • Plug in the removable USB device and docking station to ensure the issue is resolved

Did this help? If not, try the next solution.

  1. Update graphics card drivers

In order to update your graphics card drivers, do the following:

  • Right click Start
  • Select Device Manager

Windows 10 docking station issues

  • Click Display adapters to expand it

Windows 10 docking station issues

  • Right click on the graphics card driver and choose Update driver software

Windows 10 docking station issues

If you don’t have any driver updates available, right click on the graphics card driver and click Uninstall, then restart your computer.

Do any of these solutions work to fix your Windows 10 docking station issues? Let us know in the comments section below.

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