Windows 10 KB4051963 breaks computers, postpone install

Madeleine Dean By: Madeleine Dean
3 minute read
KB4051963 bugs

Home » News » Windows 10 KB4051963 breaks computers, postpone install

Windows 10 Fall Creators Update KB4051963 brings a bevy of bug fixes and improvements to the table, but it’s far from perfect. Many users reported that this update also brings quite a few issues of its own and can also break your computer.

So, if you want to avoid all these issues, the best solution is to simply postpone installing this update until Microsoft fixes the bugs.

Windows 10 KB4051963 reported issues

1. Install fails

If you’re still struggling to install KB4051963, you’re not the only one. Many Windows 10 users complained that the update process often gets stuck or won’t install after restart.

“KB4051963 Issue with the installation: locked up at 30% during configuration of update . Recycled power in order to force a restart. […] After restarting, nothing changed. Using the Windows Update Troubleshooter did not resolve the issue. […] checked the windows update history, which still indicates a restart is necessary to complete the installation of the update.”

For more information on how to fix update install issues, check out the troubleshooting guides below:

 2. Backup app fails to recognize hard disk

Some users who rely on Retrospect to back up their data noticed that the software failed to recognize the hard disk after installing KB4051963.

“Although the update seemed to complete normally, I now cannot use Retrospect, a third-party backup app, which cannot recognize the hard disk (drive C) as a backup volume, even though it can browse drive C. After the update, the Event Viewer showed a number of errors including a problem with that app; the message said something about its needing interactive services but that my system did not allow interactive services.”

If you use another back up app on your computer and encountered the same issues, let us know in the comments below.

3. Certain Windows 10 built-in apps fail to work

It seems that the update also causes native Windows 10 apps to stop working properly. Users reported that the Start Menu sometimes won’t, Edge won’t open the home page and closes by itself, Cortana won’t launch, the All Settings page has nothing on it, and more.

For more information on how to fix these issues, check out the articles below:

4. Weird colors on multiple displays

Apparently, KB4051963 is incompatible with multiple display settings. Some users reported that duplicating the computer screen on TV causes graphics issues on the latter.

“I duplicate my display so that my TV and my computer monitor show the same thing. Ever since the latest update (Nov 30th KB4051963), my TV shows all these green pixels and weird colors. The computer monitor is fine, however.”

Have you encountered other issues after installing KB4051963 on your computer? Tell us more about your experience in the comments below.


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