Many Microsoft Windows users have reported problems when trying to shut down their laptops. These problems have appeared after upgrading to Windows 10 and even after doing a fresh, clean install of the same operating system.
Windows 10 is not shutting down properly, how to fix it?
Sometimes Windows 10 is not shutting down properly, and that can be a big problem, however, you can fix that issue by doing the following:
- Windows 10 won’t shut down after update – This issue can occur if you have issues with your drivers. To fix it, simply update the drivers to the latest version and check if that helps.
- Computer won’t shut down Windows 10 – Many users reported that their PC won’t shut down at all. This can occur due to Intel(R) Management Engine Interface device, so be sure to disable it and check if that helps.
- Windows 10 shutting down stuck – Sometimes the shutdown process can get stuck. This can occur if you have problems with Windows Update. To fix the issue, run the Windows Update troubleshooter and check if that helps.
- Windows 10 not shutting down completely, black screen – In some cases, this issue can occur due to the Fast Startup feature. To fix it, simply turn this feature off and check if that solves your problem.
These problems are usually related to the power management configuration used or are caused by using wrong or outdated drivers. In this article I’ll list some of the methods that have fixed this problem for the majority of Windows 10 users.
Solution 1 – Update the drivers
If Windows 10 is not shutting down properly, the issue might be your drivers. Having the latest drivers is important, especially if you want to ensure that there are no conflicts between your operating system and your hardware.
Therefore, it’s quite important to keep all your drivers, or at least all major drivers, up to date. To do this, you simply have to visit the manufacturer’s website of the device you want to update and download the latest drivers for your version of Windows.
To do that, first you need to know the model of your device and then download the appropriate driver for it. Keep in mind that you need to do this for all devices that you want to update.
This can be quite tedious, so many users lean towards using third-party solutions such as TweakBit Driver Updater to update their drivers. By using this tool you’ll automatically update all your drivers in a matter of minutes, so you might want to try it out. It will also keep you safe from downloading and installing the wrong driver versions, thus damaging your system and its functionalities.
After updating your drivers, check if the problem is still there.
Solution 2 – Intel Management Engine Interface
Many users reported that Windows 10 is not shutting down properly due to Intel(R) Management Engine Interface driver. To fix this problem, it’s advised to update the drivers for this device to the latest version.
In addition, you might want to try using the older drivers if the latest ones don’t work properly. In the worst case scenario, you might even have to disable this device completely. To do that, just follow these steps:
- Open Win + X menu by pressing Windows Key + X and choose Device Manager.
- Locate the Intel(R) Management Engine Interface right-click it and choose Disable device from the menu.
- When the confirmation dialog appears, click Yes.
After disabling this device, check if the problem with the shutdown is still there.
Solution 3 – Run chkdsk command
In some cases, it’s possible that there’s a bad sector on your hard drive that is causing problems with Windows shutdown. If Windows 10 is not shutting down properly, you might be able to fix the problem simply by running the chkdsk scan. To do that, follow these steps:
- Open Command Prompt as administrator. To do that, press Windows Key + X and select Command Prompt (Admin) or PowerShell (Admin) from the menu.
- When Command Prompt opens, enter chkdsk /f :X and press Enter. Replace the :X with the letter of your system drive. In most cases, that would be C.
- You’ll be asked to schedule a scan. Press Y to confirm.
Once you restart your PC, your system drive will be automatically scanned and bad sectors should be fixed automatically. After the scanning process is finished, check if the problem is still there.
Solution 4 – Run the Windows Update troubleshooter
According to users, sometimes Windows 10 is not shutting down properly because of certain issues with Windows Update. However, you can fix most of these issues simply by running Windows Update troubleshooter.
To do that, just follow these simple steps:
- Open the Settings app. To do so, just press Windows Key + I. When Settings app opens, head over to the Update & Security section.
- Select Troubleshoot from the menu on the left. Now select Windows Update and click Run the troubleshooter button.
- Follow the instructions on the screen.
Once the troubleshooter is finished, check if the problem is still there. Keep in mind that this isn’t a universal solution, but several users reported that it worked for them, so feel free to try it out.
Solution 5 – Reset your BIOS
In some cases, Windows 10 won’t shut down properly due to your BIOS settings. If that’s the case, you might want to try resetting BIOS to the default. There are several ways to do that, but the simplest one would be to navigate to BIOS and select the option to load the default settings.
To see how to properly access and reset BIOS, we advise you to check your motherboard manual for detailed instructions. After resetting BIOS to the default, check if the problem is still there.
You can also reset the BIOS by removing the motherboard battery for a couple of minutes, or by moving the jumper on your motherboard to the clear BIOS position. These two methods are a bit more advanced, so if you’re not an experienced PC user, you probably shouldn’t use them.
Solution 6 – Disconnect USB devices
If Windows 10 is not shutting down properly, the problem might be USB devices. We all have all sorts of devices attached to our PCs, and sometimes certain devices can prevent your PC from shutting down properly.
To fix this problem, be sure to remove all unnecessary USB devices from your PC and check if that helps. Several users reported that disconnecting their USB flash drive from the PC solved the problem for them, so be sure to disconnect any external storage devices before shutting down your PC.
Solution 7 – Turn off Fast Startup feature
Windows has a useful feature called Fast Startup, and this feature combines hibernation and shutdown into one, thus allowing you to quickly boot your PC. However, this feature can also cause Windows 10 not to shut down properly.
However, you can easily disable Fast Startup feature by doing the following:
- Press Windows Key + S and enter power settings. Choose Power & sleep settings from the list.
- Scroll down to the Related settings section and click Additional power settings.
- Power Options window will now appear. Click Choose what the power button does option from the menu on the left.
- Click on Change settings that are currently unavailable.
- Uncheck Turn on fast startup (recommended) option and click Save changes.
After doing that, the Fast Startup feature will be disabled and the shutdown problem should be resolved. Keep in mind that by disabling this feature your PC might boot a bit slower, so keep that in mind.
If your problem still persists even after trying all of these solutions please let us know in the comment section below and we’ll try to help you out.
Editor’s Note: This post was originally published in May 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.
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