Windows 10 Photos application acting up for some users

Don Sharpe
by Don Sharpe
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  • Windows 10 Photos app has a persistent startup crash problem. 
  • Some users started experiencing the Photos issue after recently updating the app.
  • Check out the Microsoft Photos page for help troubleshooting the application. 
  • For more news about Windows 10 applications, including the latest Photos improvements and patches, visit the Windows 10 page.
Windows 10 Photos crash bug

Windows 10 comes with several useful free apps out of the box, and Microsoft Photos is one of them.

The app’s utility has improved a lot with some of its major updates over the years, and it now comes in handy when you need to quickly view, organize, or even do some basic photo editing.

But lately, Photos has been misbehaving for some users, according to multiple reports on the Answers forum and Reddit.

Windows 10 Photos app crashes on startup

It appears that the Photos app crashes on startup for some Windows 10 users.

One of the affected users laments:

I have tried all the recommendations for fix the Photos app not working and it still crashes when I open it. I have uninstalled and install it a few times, reset and repaired it and still no dice.

Another reports that they’re unable to launch the application altogether.

On the Reddit forum, a frustrated user claims that the mobile version of the app works fine. But the desktop alternative keeps crashing on startup.

It’s odd.. that app seems to get updates like once a week. Also, it works on my phone perfectly fine but, like you, I deal with it on the desktop all the time crashing.

Most of the affected users believe that a recent Photos app update is behind their current predicament. However, it’s not yet clear whether Microsoft is aware of the issue.

Others link the problem to the Windows 10 May 2020 Update, which again, Microsoft hasn’t confirmed.

If you’re experiencing any of the aforementioned Windows 10 Photos problems, try resetting the app as recommended in this troubleshooting guide.

Alternatively, there are plenty of third-party tools that can do a great job on the photos you take with your phone or other digital cameras.

Have you encountered any Microsoft Photos bug lately? Please let us know by writing a note in the comments box below.