Fix: Windows Activation Troubleshooter is Not Working

A faulty activation troubleshooter may affect Windows activation

by Madhuparna Roy
Madhuparna Roy
Madhuparna Roy
A diploma holder in computers and with a keen interest in technology, Madhuparna is passionate about writing How-to guides and helping people solve the most intricate Windows issues.... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • Activating Windows with a product license key ensures that the copy of Windows is authentic and that it abides by the Microsoft Software License Terms. 
  • But, while trying to activate Windows 11, you may come across different errors, which can be mostly fixed by the activation troubleshooter. 
  • Unfortunately, the activation troubleshooter is not working sometimes which can affect the process of activating Windows. 
activatiion troubleshooter

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When trying to activate a new Windows version, you may often get stuck mid-way due to a glitch, and as you try to use the Windows activation troubleshooter, you realize it’s not working.

It can be frustrating since the activation troubleshooter is a handy tool to fix the Windows activation errors and continue with the process.

Why is the Windows activation troubleshooter not working?

If the Windows activation troubleshooter fails to work when trying to activate your Windows OS, it could be due to any of the following reasons:

  • An issue with the Windows Firewall Sometimes, if the Windows Defender Firewall is disabled, it may affect the functioning of the activation troubleshooter.
  • A problem with the product license key – If there is a fault with the product license key, it’s not correct, or not for the correct version.
  • Corrupted system files – Chances are, that the system files are corrupted and that causes the issue.
  • Problem with the PC settings – When the PC settings are corrupted and that can interfere with the activation troubleshooter.
  • If you have never activated Windows previously – If Windows 11 is activated already, the Troubleshoot option will automatically disappear.

However, it could be possible that you have not activated the Windows troubleshooter, so it’s not working.

How do I activate the troubleshooter?

You can follow the below instructions to activate the Windows troubleshooter and proceed to fix any activation issues:

  1. Press the Win + I keys simultaneously to launch the Windows Settings app.
  2. Next, on the left side of the app, click on System, and then on the right, click on Activation. activation settings
  3. On the next screen, under Activate Windows Now, click on Troubleshoot. windows activation troubleshooter

But, sometimes, this Troubleshoot option is missing in Windows, or it is not working. Fortunately, we have some effective workarounds to fix this issue.

What can I do if the Windows activation troubleshooter is not working?

Before you proceed with the troubleshooting methods below, make sure to run a few preliminary checks as follows:

However, if none of these steps helped you to solve the issue, then it’s time you try the below troubleshooting methods.

1. Turn on Windows Firewall

  1. Press the Win + R keys together to launch the Run console, type firewall.cpl, and hit Enter. type firewall.cpl in run console
  2. On the Windows Defender Firewall screen, click on Turn Windows Firewall on or off on the left. turn windows defender firewall on or off
  3. Next, select Turn on Windows Firewall under both Private and Public Network settings, and press OK.turn on windows defender firewall

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Now, restart your PC and the Windows defender Firewall should be blocking any unwanted programs that may be interfering with the activation troubleshooter.

2. Uninstall the Windows product key and reactivate Windows

  1. Press the Win + R keys simultaneously, type cmd in the search bar, and press Ctrl + Shift + Enter together to run the elevated Command command prompt command
  2. Now, run the below command  and hit Enter: wmic path SoftwareLicensingService get OA3xOriginalProductKeyWindows product key
  3. Note down your Windows product key that is displayed as a result.
  4. Next, execute the below command and hit Enter to remove the Windows OS license key: vbs /upk 
  5. Once the license key is deactivated, press the Win + I keys together to open Windows Settings, select System on the left, and click on Activation on the right. activation settings
  6. Click Change product key and enter the Windows product key you noted down in Step 2.Change product key

You have now successfully reactivated Windows with the same product license key and the activation troubleshooter not working issue should be fixed.

3. Activate Windows by phone

  1. Open the Settings app by pressing the Win + I shortcut keys.
  2. Next, click on System on the left and then click on Activation on the right. activation settings
  3. On the next screen, under the Activate Windows Now section, select Activate by Phone. You will receive a code, that you can enter over the phone.

If the activation by phone option is not available or if it does not work, you can also speak to a live person to get your Windows 11 OS activated.

4. Run an SFC scan

  1. Press the Win + R hotkeys to launch the Run console, type in cmd, and press the Ctrl + Shift + Enter keys together to open Command Prompt with admin rights. run command prompt command
  2. Now, type the below command in the Command Prompt (Admin) window and hit Enter: sfc /scannowrun sfc /scannow command
  3. The scan takes a while, so wait patiently till it’s over. Once you see the success message, restart your PC.

Once your PC boots up, check if you can now run the Windows activation troubleshooter not working issue is resolved.

5. Reset the PC

  1. Launch Windows Settings by pressing the Win + I keys together.
  2. Next, click on System on the left and then click on Recovery on the right. recovery settings
  3. Now, under Recovery options, go to Reset this PC and click on Reset PC. Follow the on-screen instructions to continue. Reset this PC, reset PC

Once the factory reset of Windows is over, your PC restarts automatically, You can then check if the Windows activation troubleshooter is working or if the problem persists.

What happens if I won’t activate Windows?

While it won’t be disastrous if you don’t activate Windows 11, there are indeed a few downsides to this:

  • You will miss out on the latest features like the new sleek look, updated default apps, and other hidden features.
  • Missing security updates, bug fixes, and patches can slow down your PC performance.
  • No access to the multiple desktop options, integrated Microsoft Teams, or the tablet mode and docking features.
  • You will also be devoid of the gaming boost, new themes and sounds, and overall performance and security.
  • Besides, you will also keep receiving notifications to activate Windows 11.

If all of the above methods fail to work, you can perform a system restore to revert your PC to a past working state if you have already created a restore point.

Alternatively, you can also dial the Microsoft customer support number directly to activate the Windows 11 OS when the Windows troubleshooter is not working.

If you have any other queries related to Windows activation, you can leave a message in the comments box below.

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If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.