Windows credentials could not be verified [EXPERT FIX]

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
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Windows credentials could not be verified
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Many users reported Your credentials couldn’t be verified error message while trying to use a PIN to sign in to Windows 10.

This can be a big inconvenience, but there’s a way to fix this problem, and today we’re going to show you how to do it.

What to do if your credentials couldn’t be verified?

1. Change Privacy settings

  1. Sign in with your account password instead of a PIN.
  2. Now open the Settings app and go to the Privacy
  3. From the left pane, select Account Info. In the Choose which apps can access your account info section enable Email and accounts and Microsoft Content.
    choose apps to access your account info Windows credentials could not be verified
  4. After doing that, check if the problem is still there.

2. Disable Windows Hello

  1. Open the Settings app and navigate to the Accounts
  2. Locate Windows Hello section and disable Windows Hello.
    windows hello Windows credentials could not be verified
  3. Restart your PC.
  4. Log in with the administrator account and enable Windows Hello once again.
  5. Set up your PIN once again.
  6. Check if the issue is still there.

My PIN isn’t working, what to do? Fix the PIN login problems with this guide!



3. Click Cancel when the error message appears

cancel error message Windows credentials could not be verified

  1. Wait for the error message to appear on your screen.
  2. Now click the Cancel button.
  3. After doing that, you should be able to log in to Windows 10.

Note: Only a few users reported that this workaround worked for them, so it might not work for you.


4. Log in using Safe Mode

access safe mode Windows credentials could not be verified

  1. Once you reach the login screen, click the Power button, press and hold the Shift key and choose Restart from the menu.
  2. Now select Troubleshoot > Advanced options.
  3. Select the Startup Settings. If this option isn’t available, select See more recovery options.
  4. Now click the Restart
  5. Once the PC restarts, select any version of Safe Mode by pressing the corresponding keyboard key.
  6. If you can log in in Safe Mode, you might want to remove your PIN for an affected account for the time being.

There you go, these are some simple solutions you can use if you encounter Your credentials couldn’t be verified error message. Feel free to try them all and let us know which solution worked for you.

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