10 Most Common Windows Hello Errors & How to Fix Them

These quick solutions are all recommended by our team of experts

by Madhuparna Roy
Madhuparna Roy
Madhuparna Roy
A diploma holder in computers and with a keen interest in technology, Madhuparna is passionate about writing How-to guides and helping people solve the most intricate Windows issues.... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Editor-in-Chief
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • Biometric sign-in using face, fingerprints, or iris is gaining traction these days, which is unique to each individual and considered safer than using passwords. 
  • Windows Hello is one such popular feature by Microsoft that allows enhanced security of your system data, however, it is prone to different types of errors. 
  • You may bump into an error immediately after a Windows update, while creating a PIN, due to outdated biometric drivers or corrupted system files. 
Windows Hello

XINSTALL BY CLICKING THE DOWNLOAD FILE
To fix various PC problems, we recommend Restoro PC Repair Tool:
This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues and remove viruses now in 3 easy steps:

  1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues affecting your computer's security and performance
  • Restoro has been downloaded by 0 readers this month.

While the Windows Hello feature offers you a fun safer way to log in to your Windows PC using fingerprint scan or facial recognition, unfortunately, it’s prone to errors.

Windows Hello errors can be related to PIN creation, TPM not working, the recent update, and more.

However, owing to the fact that passwords are more susceptible to security breaches, biometric authentication like the Hello feature makes it a better alternative.

But, if it’s your Windows fingerprint that isn’t working, we have a few workarounds to help you.

What causes Windows Hello to stop working?

There could be a host of reasons why your Windows Hello stops working and one of the major reasons include a Windows update.

Some of the most common Windows Hello errors include:

  1. Windows Hello is not configured – This error shows up when there is some kind of misconfiguration.
  2. Something went wrong. Try again later – You may encounter this error when there’s something goes wrong with your PIN, face, or fingerprint.
  3. Windows Hello stops working after an update – This is when you installed a Windows update and the Hello feature stops working.
  4. Stuck on Windows Hello Set Up Account Screen – In this situation, Windows Hello is stuck on the blue screen during face setup.
  5. Windows 11 Hello Face not working – In this case, you’ll get an error message when you try to sign in through Windows Hello
  6. This option is currently unavailable – This is when the Windows Hello Biometrics and facial recognition stops working due to a Windows update or Group Policy settings.
  7. Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device.
  8. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to corrupted system files.
  9. Couldn’t turn on the camera – It’s a problem related to the Windows Hello Face and the culprit is outdated webcam drivers.
  10. Windows Hello isn’t available on this device – You may see this error on a device that does not have a fingerprint scanner or after a recent update.

However, these errors are common and can be easily fixed with some quick workarounds as listed below.

How do I fix Windows Hello problems?

1. Use the Device Manager

1.1 Disable/Enable webcam

  1. Press the Win + R keys simultaneously to launch the Run console.
  2. Type devmgmt.msc in the search bar and hit Enter to open the Device Manager window. Windows 11 touch screen won't calibrate
  3. Expand the Cameras section, right-click on the webcam and click on Disable device. disable webcam
  4. Now, right-click on the webcam again and select Enable device.enable webcam

Now, close Device Manager, restart your PC, and check if you encounter any errors while signing into Windows Hello.

1.2 Reinstall the webcam

  1. Open the Run console by pressing the Win + R shortcut keys.
  2. In the search field, type devmgmt.msc and hit Enter. write devmgmt.msc in the run command and press enter
  3. Click to expand the Cameras section, right-click on the device and select Uninstall device. uninstall webcam
  4. Click Uninstall again in the prompt to confirm. confirm to uninstall
  5. Now, click on the Action tab and select Scan for hardware changes to reinstall the webcam. Scan for hardware changes

Once done, restart your PC and you should not see any error messages while signing into Windows Hello.

1.3 Rollback the webcam driver

  1. Press the Win + I shortcut key combination and the Run console will open.
  2. Next, type devmgmt.msc in the search box and hit Enter. write devmgmt.msc in the run command and press enter
  3. In the Device Manager window, expand the Cameras section, right-click on the device, and select Properties. webcam properties
  4. Now, go to the Driver tab and click on Roll Back Driver. rollback webcam driver

Once done, exit Device Manager, reboot your machine, and check for any error as you sign in to Windows Hello.

1.4 Uninstall the Biometric driver

  1. Open the Run console by pressing the Win + R shortcut keys together.
  2. In the search box, type devmgmt.msc and hit Enter. write devmgmt.msc in the run command and press enter
  3. In the Device Manager window, expand the Biometric devices section, right-click on the device, and select Uninstall device.Uninstall biometrics device
  4. Confirm the uninstallation in the next prompt. confirm to uninstall

Once done, restart your PC to check if Windows Hello isn’t available on this device error is resolved.

An easier and faster solution is using a specialized program, like DriverFix, that can execute these steps automatically. It scans your device for old drivers and then locates the latest version from its systematically reviewed database.

Get DriverFix

2. Set up TPM on your device

  1. Pressing the Win + R hotkey will open the Run console.
  2. Here, type tpm.msc and hit Enter. run tpm.msc command
  3. Click on the Action tab at the top and select Prepare the TPM.prepare the TPM

Now restart your PC and you should not face any Windows Hello errors as you sign in.

3. Authorize the PIN Login using the Registry Editor

  1. Press the Win + R keys together on your keyboard.
  2. In the Run console search bar that opens, type Regedit and hit Enter. run regedit command
  3. Navigate to the following path in the Registry Editor: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System
  4. Now, look for the AllowDomainPINLogon entry on the right and double-click on it. double click on AllowDomainPINLogon
  5. If you don’t find the key, right-click at an empty space on the right, select New, and then click on DWORD (32-bit value).create new dword value
  6. Rename the key as AllowDomainPINLogon and double-click on it to open the Edit DWORD (32-bit value) dialog. rename new dword value
  7. Here, go to Value data and change the value to 1. Press OK. set value data

Expert tip:

SPONSORED

Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken.
We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
Click here to download and start repairing.

Close the Registry Editor, restart your PC, and you should be able to create a PIN again in Windows Hello without any errors.

4. Verify your Microsoft account

  1. Open Windows Settings by pressing the Win + I keys together.
  2. Click on Accounts on the left. accounts settings
  3. Now, on the right, click on Your info. your info
  4. Next, under the Account settings section on the right, check if it asks you to verify the account. Click on Verify.

Once done, reboot your PC and check if Windows Hello is working normally now.

5. Review the Group Policy Editor settings

  1. Press the Win + R shortcut keys to launch the Run console.
  2. In the search bar, type gpedit.msc and hit Enter.
  3. Now, make sure that the below GPO settings are in place:
    1. Navigate to Computer>Administrative Templates>System>Logon>Turn on convenience PIN sign-in = Enabledenable Turn on convenience PIN sign-in
    2. Go to Computer>Administrative Templates>Windows Components>Windows Hello for Business>Use Biometrics = Enabledturn on biometrics
    3. Select Computer>Administrative Templates>Windows Components>Windows Hello for Business>Use Windows Hello for Business = Not configuredenable use windows hello for business
    4. Click on Computer>Administrative Templates>Windows Components>Biometrics>Allow the use of biometrics = Enabledenable Allow the use of biometrics
    5. Go to Computer>Administrative Templates>Windows Components>Biometrics>Facial Features>Configure enhanced anti-spoofing option = Disableddisable Configure enhanced anti-spoofing option

This method can help you to fix all kinds of Windows Hello errors like when it’s not working on Windows 11, this option is currently available, or even if you are facing a PIN error.

6. Remove the NGC folder

  1. Press the Win + E keys simultaneously to open File Explorer and navigate to the below path: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
  2. Now, right-click on the NGC folder and select Properties.ngc folder properties
  3. Next, select the Security tab and click on Advanced. ngc folder advanced
  4. On the Advanced Security Settings page, go to Owner and click on Change. Advanced Security Settings
  5. Next, under Enter the object name to select, type Administrator, click on Check Names, and press OK.Enter the object name to select
  6. Back on the Advanced Security Settings page, select Replace owner on sub containers and objects. Press Apply and OK. enable Replace owner on sub containers and objects
  7. Now you can double-click on the NGC folder and it should open.
  8. Select all files and folders inside the NGC folder and hit Delete.

Once the files and folders are deleted from the NGC folder, go back to step 1 to add a new PIN.

7. Use the Hardware and Devices Troubleshooter

  1. Press the Win + R keys at the same time to open the Run console.
  2. Type cmd in the search field and press the Ctrl + Shift + Enter keys together to launch Command Prompt with admin rights. open elevated command prompt by pressing Ctrl + Shift + Enter together
  3. Now, in the elevated Command Prompt, run the below command: msdt.exe -id DeviceDiagnosticHardware and Devices troubleshooter
  4. As the Hardware and Devices troubleshooter opens, click on Advanced. hardware and devices troubleshooter advanced
  5. Select Apply repairs automatically and press Next. Apply repairs automatically
  6. Now, wait till Windows detects any errors, and applies the fix accordingly.

Once done, restart your PC and check if the Camera is not compatible with the Windows Hello Face error is fixed.

8. Run DISM/SFC scan

  1. Launch the Run console by pressing the Win + R shortcut keys at the same time.
  2. Now, type cmd in the search bar and press the Ctrl + Shift + Enter hotkey to launch the elevated Command Prompt. open elevated command prompt by pressing Ctrl + Shift + Enter together
  3. In the Command Prompt (Admin) window, run the below command and hit Enter: Dism.exe /Online /Cleanup-Image /Restorehealthrun dism command
  4. The scan takes a while so wait patiently till it’s over. Once it’s over and you see the success message, run the below command and hit Enter: sfc /scannowrun sfc /scannow command
  5. Wait till the process is over, and once completed, you should see the success message.

Now, restart your PC and check if you can sign in to Windows Hello without any errors.

Another option you can always choose is a specialized tool to ease this process. This way, your PC will be scanned, or even repaired if it is the case, in a more secure way.

Restoring your system to a previous state can fix a number of system issues. A simpler way to safely restore your system is using a specialized tool that can do all the work for you.

Restoro will automatically scan your PC for problematic files and will replace all critical Windows system files that are malfunctioning with previous versions that are working perfectly.

Here’s how you can perform this action:

  1. Download and install Restoro.
  2. Launch the application.
  3. Wait for it to find any system stability issues.
  4. Press Start Repair.
  5. Restart your PC for all the changes to take effect.

The built-in system restoration tool will revert your Windows to a previous version, therefore you can lose some precious data that was saved after the restoration point was made. You can always return your system to its pre-repair condition.

Get Restoro


Disclaimer: This program needs to be upgraded from the free version in order to perform some specific actions.


9. Turn off Fast Startup

  1. Press the Win + R keys together to open the Run console.
  2. Here, type powercfg.cpl and hit Enter to open the Power Options window. run powercfg.cpl command
  3. Now, on the left, click on Choose what the power buttons do. choose what the power buttons do
  4. On the next screen, click on Change settings that are currently available. Change settings that are currently available
  5. Now, scroll down and under Shut-down settings, deselect Turn on fast-startup. Click on Save changes. disable Turn on fast-startup

Once done, reboot your machine and try signing in to Windows Hello and see if you come across any errors.

How can I set up Windows Hello on my new Windows 11 device?

Windows 11 supports Windows Hello as an alternative to password login and hence, a more personal and secure way to access your device.

You can sign in using your facial recognition, fingerprint, or PIN. While to activate fingerprint or facial recognition sign-in, you need to set up a PIN, you can also sign in just using your PIN.

Here’s how to set up Windows Hello if you also have a new Windows 11 device and create a PIN:

  1. Press the Win + I shortcut key combination to Windows Settings.
  2. On the left side of the Settings app, click on Accounts. accounts settings
  3. Next, on the right, select Sign-in options. Sign-in options
  4. Now, on the next screen, select the Windows Hello sign-in you want to set up:
    • Select Facial recognition (Windows Hello) to set up facial recognition sign-in.
    • Or, select Fingerprint recognition (Windows Hello) to set up sign-in with a fingerprint reader.
    • Alternatively, you can select PIN (Windows Hello) to set up sign-in with a PIN.select windows hello sign in

At the same time, make sure that you are using the correct PIN. If not, then next time make a note of it to avoid any issues in the future.

You may also uninstall the recent update, install any pending Windows update, remove your Work/School account, or update the BIOS to see if this helps fix the Windows Hello errors.

For any other queries on Windows Hello on your device, you can leave a message in the comments box below.

Still having issues? Fix them with this tool:

SPONSORED

If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.