FIX: Windows Hello prevents some options from being shown

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Fingerprint errors are something that not even Windows users can escape from. According to them, there are times when Windows Hello fingerprint reader may not work or may present some issues.
  • Setting up Windows Hello again and reinstalling drivers are just a couple of solutions that you can try if you’re also experiencing this issue.
  • These problems are common, so we got you covered in this great Windows Hello section with several other quick fixes.
  • It is best to prevent issues. When it’s too late for prevention, come visit our dedicated Windows 10 errors hub.
Fix Windows Hello prevents some options from being shown
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With just a simple swipe or touch, Windows Hello fingerprint lets you sign in to your Windows 10 computer or device.

Many more devices that can recognize your face and fingerprint are slated to be available in the coming future, but most computers with fingerprint readers are already working with Windows Hello.

Devices with front-facing cameras are able to recognize your face and the iris of your eye, allowing you to sign in without touching the screen or touching your keyboard.

Microsoft modern keyboards with Fingerprint ID, however, let you use the fingerprint reader to sign in. When Windows Hello fingerprint doesn’t work, you may need to do a few things before you proceed to use the solutions to fix them.

Some of these things include:

  • Restarting your device or computer
  • Ensuring Windows Hello is correctly set up
  • Making sure you’re connected to the Internet (or you’re online) because Windows Hello won’t work when you’re offline
  • Turn Microsoft Modern Keyboard with Fingerprint ID off, then back on again. This refreshes the Bluetooth connection
  • Check the keyboard battery. If the light just above the Up arrow key flashes in red color, the battery is low. Connect the USB cable that came with the Microsoft Modern Keyboard with Fingerprint ID to your keyboard and computer. If the light blinks white, it is charging.
  • Redo your fingerprint. This helps when the fingerprint wasn’t properly recorded or was not read accurately.

Once you have checked the above, try to sign in using Windows Hello again, and see if it recognizes your fingerprint. Usually, when successful, it signs you into Windows automatically.

Note: If you have set up multiple methods of signing in such as a password, PIN or Windows Hello itself, Windows will show you these options at the sign-in screen. Select Windows Hello so that it works.

If the above don’t bear any fruit for you, then try the solutions described below to fix Windows Hello fingerprint.

How can I fix Windows Hello fingerprint issues?

1. Set up Windows Hello again

Here’s how to do this:

  1. Click Start.
  2. Select Settings.fix Windows Hello fingerprint
  3. Click hello fingerprint
  4. Click Sign in options to set up Windows Hello.fix Windows Hello fingerprint
  5. Under Windows Hello, choose the option for fingerprint (you’ll get either face, fingerprint or iris if your PC supports it).
  6. Sign in with a quick swipe.

Note: you may be asked to add a PIN before setting up Windows Hello.

Did this help? If not, try the next solution.

Run a System Scan to discover potential errors

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If you’re having trouble opening the Setting app, take a look at this article to solve the issue.

2. Sign in with a PIN or password then set up Windows Hello again

If your fingerprint didn’t scan correctly, or you used the wrong finger to sign in, an error message will pop up when trying to sign in to Windows Hello.

In this case, use a PIN or password to sign in, and then set up Windows Hello again as in solution 1.

PIN isn’t working on your Windows 10 PC? Find out how you can fix the problem in a couple of simple steps.

3. Check your hardware or software

In the event nothing happens when you sign in to Windows Hello, or you get no error message, then the issue may be your hardware and/or software.

To fix the hardware issues, run the Microsoft easy fix solution for devices and hardware that checks for commonly occurring issues and ensures any new device or hardware is correctly installed on your computer. Use the following steps:

  1. Right-click Start.
  2. Select Control Panel.
  3. Go to View by option on the top right corner
  4. Click the drop-down arrow and select Large icons.
  5. Click Troubleshooting.troubleshooting windows 10
  6. Click View all option on the left pane.
  7. Click Hardware and Devices.
  8. Click Advanced.
  9. Click Run as Administrator.
  10. Click Next.

Follow the instructions to run the Hardware and Devices troubleshooter.  The troubleshooter will begin detecting any issues.

You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.

FAQ: Learn more about fingerprint in Windows 10

  • Why is Windows Hello fingerprint not working?

Common reasons for Windows Hello fingerprint not working include system corruption, incorrect settings, hardware issues, or faulty drivers.

  • How can I fix Windows Hello?

This guide on how to fix Windows Hello shows you plenty of tips and tricks to apply when things don’t turn out as planned.

  • How do I update my fingerprint driver in Windows 10?

Most Windows 10 users have outdated drivers yet here’s no need to be one of them. To avoid this scenario, we can only recommend this simple guide on how to update drivers.

Editor’s Note: This article continues on the next page with more solutions to fix Windows Hello fingerprint issues. If you want to read more about Windows Hello, check out our collection of guides.

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Editor's Note: This article was originally published in November 2017 and was revamped and updated in June 2020 for freshness, accuracy, and comprehensiveness.
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