FIX: Windows has recovered from an unexpected shutdown

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about... Read more
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  • Windows errors are, unfortunately, a natural part of the Windows 10 experience.
  • The article below will show you how to handle an unexpected shutdown error in Windows 10.
  • Visit our Tutorials Hub to learn how to deal with any software-related problem yourself.
  • For more similar issues, remember to visit our System Errors Hub.
Windows has recovered from an unexpected shutdown
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Several users have posted on forums about an unexpected shutdown error in Windows: the system shuts down unexpectedly.

More specifically, after the restart, an error message pops up stating:

Windows has recovered from an unexpected shutdown.

If the issue becomes a recurring error, you should definitely address it. So here are some of the potential fixes for the Windows unexpected shutdown error.


How can I fix the unexpected shutdown error?

1. Scan device drivers with a dedicated tool

DriverFix automatically update drivers

  1. Download DriverFix (a third-party tool that is extremely efficient in finding corrupted or outdated drivers that might cause system errors).
  2. Use the installer and set up the tool.
  3. Launch DriverFix.
  4. The software will start scanning right away.
  5. Scan the list of problematic drivers that the tool process returns and decide on the next action (updating the drivers).

Afterward, monitor your device to see if the shutdown error occurs again.

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2. Clean boot Windows

  1. Open Run by pressing the Windows key and R at the same time.
  2. Enter msconfig in Run’s text box.
    The General tab windows has recovered from an unexpected shutdown error
  3. On the General tab, select the Selective startup radio button.
  4. Select the Load system services and Use original boot configuration options if they aren’t selected.
  5. Uncheck Load startup items so that option isn’t selected.
  6. On the Services tab, select the Hide all Microsoft services option.
    The Services tab windows has recovered from an unexpected shutdown error
  7. Click the Disable all option.
  8. Select the Apply option, and click the OK button.
  9. Click Restart to initiate the clean boot.

If that fixes the issue, you can leave the startup configuration as it is. Alternatively, you can try to figure out what startup program or service was triggering the error by re-enabling one at a time until the issue returns.

That will help identify which one is triggering the error.


3. Run a system file scan

  1. Type cmd in the home screen search box.
  2. Right-click Command Prompt within the search tool to select its Run as administrator option.
  3. Before initiating the system file scan, input the following and press Enter: DISM.exe /Online /Cleanup-image /Restorehealth
  4. Next, enter the sfc /scannow command; and press the Return button.
    sfc /scannow command windows has recovered from an unexpected shutdown error
  5. When the scan is done, the Command Prompt might tell you that it repaired system files. If so, restart Windows.

4. Restore Windows to a restore point

  1. Launch the Run accessory.
  2. Next, input rstrui in the blank box; and click the OK button.
  3. Click Next to proceed.
  4. If it isn’t greyed out, select the Show more restore points setting.
    System Restore window windows has recovered from an unexpected shutdown error
  5. Select a restore point that will roll Windows back to a time that predates the unexpected shutdown error on your desktop or laptop.
  6. Check what software will get deleted for a restore point by clicking the Scan for affected programs button.
    The scan for affected programs window
  7. Press the Next button, and then click Finish to restart.

The above resolutions have fixed the unexpected shutdown error for many users.

Let us know which of the troubleshooting steps did you use to get rid of this error by leaving us a message in the comments section below.



Frequently Asked Questions

  • This error message appears commonly after your PC experiences an unforeseen shutdown.

  • It all depends on what you were doing when the shutdown occurred. That is why it is a good idea to back up your system from time to time.

  • One way to fix unexpected shutdowns is to perform frequent system maintenance operations, such as cleaning your registry.

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