[Solved] Xbox Console Companion server connectivity blocked

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from Windows to iOS and streaming services... Read more
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  • The Xbox Console Companion server connectivity blocked error in Xbox app prevents the user from joining games.
  • Check if your Firewall is enabled or use a or try switching to a different IPv6 server to fix the issue.
  • Inspect third-party software and make sure that it’s not interfering with the app.
  • If you can't connect to Xbox party on PC, you need to ensure that the required services are properly running.
xbox console companion server connectivity blocked
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When trying to join games or party’s using the Xbox Console Companion app, the status shows service connectivity blocked – This may impact your ability to play multiplayer games.

As the message indicates, this error prevents the users from joining games or parties and other stuff that requires connectivity.

In this article, we explore a few troubleshooting steps to help you resolve the Xbox Console Companion server connectivity blocked error in Windows 10.

How can I fix Xbox Console Companion server connectivity blocked?

1. Check your internet connection

  1. Launch the Xbox Console Companion app.
  2. Click the menu icon and open the Settings.
  3. Open the Network tab. Wait for the network status to load.
  4. In the Internet connection section, check if the status says Connected. If it is connected, it means you have a working Internet connection.

After making sure you have a working Internet connection, next, check if the Windows Defender Firewall is enabled from the Control Panel.

2. Enable Windows Defender Firewall 

  1.  Press the Windows key + R to open Run.
  2. Type control and click OK to open the Control Panel.
  3. In the Control Panel, go to System and Security.
  4. Click on Windows Defender Firewall.
  5. From the left pane, click on the Turn Windows Defender Firewall on or off option.
  6. Make sure the Turn on Windows Defender Firewall option is checked for both Private and Public network settings.
  7. Click OK to save the changes, close the Control Panel and restart your computer.
  8. After the restart, open the Command Prompt as administrator.
  9. To do this, press the Windows key, and type cmd.
  10. Right-click on Command Prompt and choose Run as administrator.
    Xbox Console Companion server connectivity blocked
  11. In the Command Prompt, type the following command and hit enter:
    netsh advfirewall show currentprofile
  12. In the Firewall Policy field, check if the BlockInbound, AllowOutbound is displayed.
  13. If the Inbound Policy is set to AllowInbound, run the following command:
    netsh advfirewall set current profile firewall policy blockinbound,allowoutbound
  14. Once done, rerun the following to see if the Inbound Policy is set to BlockOutbound:
    netsh advfirewall show currentprofile
  15. Close the command prompt and launch the Xbox Console Companion app.

To be able to establish the Teredo IPsec connection, you need to enable Windows Firewall. The app also requires you to have the firewall enabled to play multiplayer games or host live parties.

This is an advanced solution, but it can help you if the Xbox Console Companion server connectivity is blocked.

3. Use a different IPv6 server

  1. Press the Windows key, and type cmd.
  2. Right-click on the Command Prompt and choose Run as Administrator.
  3. In the Command Prompt window, type the following command and hit enter to execute:
    netsh int ipv6 set teredo client teredo.trex.fi    
  4. Wait for the command to execute. This will change Microsoft’s IPv6 address to an alternate IP address.

Microsoft’s default IPv6 server issues can result in the connectivity blocked error in the Xbox Console Companion app. Changing the IPv6 server to Teredo Server has fixed the issue for many users. 

4. Clean boot and check for third-party software conflict 

  1. Press the Windows key + R.
    Xbox Console Companion server connectivity blocked
  2. Type msconfig.msc and click OK to open System Configuration.
  3. Open the Services tab in the System Configuration window.
    Xbox Console Companion server connectivity blocked
  4. Check the Hide all Microsoft services box. This will hide all the essential Microsoft services.
  5. Next, click the Disable All button. This will disable third-party non-essential services.
  6. Open the Startup tab and click on Open Task Manager.
  7. In Task Manager, open the Startup tab.
  8. Disable all the startup apps that are enabled and close Task Manager.
  9. In System Configuration, click OK and Apply to save the changes.
  10. Click Restart Now, and your system will restart in Clean Boot mode.

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In Clean Boot mode, Windows starts with only essentials running. This will help you determine if the issue is caused due to third-party interference.

Xbox Console Companion server connectivity blocked error can occur if your antivirus is blocking the connection. So, in Clean Boot mode, launch the Xbox Console Companion app and check if the connectivity blocked error persists.

If not, temporarily close or disable your antivirus program to see if that resolves the error. Make sure to disable Clean Boot mode by enabling third-party services in the System Configuration and then restart to apply the changes. 

If disabling the antivirus resolved the error, consider adding the Xbox Console Companion app to the whitelist. If the issue persists, consider trying some of the best antivirus software for Windows 10.

5. Check your time and region 

  1. Check if your PC has the correct date and time set. If not, set the date and time manually from settings.
  2. Click on Start and choose Settings.
  3. Open Time & Language.
  4. Turn off the Set time automatically option.
  5. Then click the Change button under Set the date and time manually. Make any changes required to your PC as per your time zone.
  6. Once done, make sure the Set Time Automatically is turned on.

Close the Settings window and check if Xbox Console Companion server connectivity is still blocked.

6. Make sure key Windows services are running 

  1. Press the Windows key + R.
  2. Type services.msc and click OK.
  3. In Services, locate the IKE and AuthIP IPsec Keying Modules service.
  4. Right-click on the service and choose Properties.
  5. Set the Startup type to Automatic.
  6. Click Apply and OK to save the changes.
  7. Next, repeat the steps for the other services listed below and set the startup type to as described below:
    • IP Helper – Automatic
    • Xbox Live Auth Manager – Manual 
    • Xbox Live Networking Service – Manual 
  8. Once you have made the recommended changes, reboot the computer and check for any improvements.

The Xbox Console Companion server connectivity blocked error with your Xbox usually occurs if an essential Windows service is not working. Also, check your Windows Firewall status, or use a third-party IPv6 server to fix the error.

Did you manage to fix this issue? Let us know in the comments below.

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