When it comes to controller issues on Xbox, they usually point towards some kind of hardware malfunction. This is to say that software bugs are rather rare. However, we found a lot of user reports stating that the Xbox controller is going too fast, behaves erratically, skips tiles in the Dashboard or even scrolls too fast during the gameplay.
Here’s what one user had to say about the problem at hand on the official support forum:
hi, I’m not sure if there has been an update overnight or something but today my controller is moving way too fast on the home screen to select anything. If I tap a direction key it jumps 2 or 3 spaces in any direction I press. The same with the thumb stick. If I press a button it tries to press so fast it doesn’t register the click properly […]
If you have exact or similar issues, check the steps we listed below.
My Xbox controller is moving way too fast on Dashboard and in games
1. Disable Fast Scroll
Although it proved to be harder than expected, we find out (kind of) the sequence of buttons you need to press on the Home screen in order to disable the Fast Scroll feature. This feature allows for the analog stick to move you faster through the Dashboard tiles. However, some users don’t want this to be the case.
On the other hand, disabling it seems to be harder than expected. Some users suggested pressing the combination of RB + face buttons (one of them), which will disable this mode. Give it a try and look for improvements.
2. Unplug the controller and reset the console
The next step is to detach the controller from the console or turn it off and then power cycle the console. You can power cycle Xbox with these steps:
- Press and hold the Power button for 10 seconds or so.
- Wait until the console shuts down.
- After a minute, turn on the console again and look for changes.
3. Update the firmware
Finally, if the controller isn’t faulty, we can only recommend keeping the console firmware up to date. The reports of this issue massively appeared at a certain point in 2018. That made us believe that the problem is in a system bug which was later fixed by Microsoft.
Firmware updates are usually automatically distributed but you can check for available updates manually by following these steps:
- Open Settings.
- Choose System and then Updates.
- Select Update Console to see if there are any available updates.
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