Fix: Xbox error E68

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Although your Xbox is an amazing gaming console, sometimes it can encounter certain errors. One error that users reported is Xbox error E68, and this error will prevent your console from starting. Since this error can be serious, today we’re going to show you how to fix it.

Xbox error E68, how to fix it?

Table of contents:

  1. Remove your hard drive
  2. Remove all USB devices from your console
  3. Check your video cable
  4. Remove unnecessary USB accessories
  5. Format your hard drive
  6. Delete and redownload your profile
  7. Clear the system cache
  8. Power cycle your console

Fix – Xbox error E68

Solution 1 – Remove your hard drive

According to Microsoft, this error can occur due to a hardware problem. Sometimes the problem can be your hard drive, while in other cases some other component can be faulty. To fix this problem you need to remove your hard drive from the console and check if that solves the issue. To do that, follow these steps:

  1. Turn off your Xbox and unplug all accessories that you have attached.
  2. Position your console horizontally and open the hard drive cover release.
  3. Remove your hard drive.
  4. After doing that, reconnect each accessory.
  5. Close the hard drive cover and turn your console back on without inserting the hard drive.

If the problem persists while your hard drive is removed, it means that some other component is faulty and you’ll have to repair or replace your Xbox. On the other hand, if there’s no red light around the power button when you start your console, you can turn it off again and reinstall the hard drive. If the problem appears after reinserting the hard drive, it means that your hard drive is faulty and you should replace it in order to fix this problem.

Many users reported that replacing the hard drive fixed the problem for them, therefore be sure to check your hard drive first since it’s the most likely cause for error E68.

Solution 2 – Remove all USB devices from your console

According to users, USB devices such as thumb drives, cooling fans and in some rare cases controllers, can cause this error to appear, especially if they aren’t connected properly or if they are faulty. To check if USB accessories are the problem, be sure to remove your hard drive like we showed you in the previous solution. After that, disconnect all USB accessories from your Xbox and try to turn it on without hard drive or any accessories. If the problem appears again, it means that your console is faulty. If the problem is resolved, it means that one of your accessories or hard drive isn’t working correctly. To find out which accessory is causing this issue, we advise you to try using them one by one until you find the one that is faulty.

Solution 3 – Check your video cable

Few users reported that they managed to fix this issue simply by moving the switch on their video cable. According to them, you can move the switch on your video cord to TV or HDTV position. To fix error E68, simply move the switch to the HDTV position and then move it back to TV position. After doing that, Xbox error E68 should be fixed.

Solution 4 – Remove unnecessary USB accessories

Sometimes this error can be caused by USB accessories attached to your console. If you have multiple accessories attached, you might want to consider removing some of the unnecessary devices. It seems that large number of accessories is putting too much stress on your Xbox, and after removing the devices that you don’t need, the issue should be resolved.

Solution 5 – Format your hard drive

There are few reports by users saying that they managed to fix error E68 on their Xbox simply by removing the hard drive, attaching it to their computer and performing the format. Keep in mind that you’ll need a special accessory to attach Xbox hard drive to your PC. Formatting the hard drive will remove all your files from the hard drive, therefore we advise you to back them up. Some users claim that they can’t see Xbox hard drive in This PC section, but the drive is available from the Disk Management tool. To open Disk Management tool on Windows 10, do the following:

  1. Press Windows Key + X to open Win + X menu and choose Disk Management.
  2. When Disk Management opens, you should see your Xbox hard drive. Sometimes it might be listed as Unallocated hard drive.
  3. Right click it and choose the Format option.
  4. Set the format options and click the OK button to start the format process.

After formatting the drive, connect it again with your Xbox and check if the error is resolved. Keep in mind that formatting will remove all files from your hard drive, therefore be sure to back up your saved games and downloaded content. Users reported that this is just a temporary solution, so you might have to perform it again in near future.

Solution 6 – Delete and redownload your profile

If everything’s alright with your hard drive, we’ll go and re-download your Xbox profile, just in case. Here’s how to do that:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Go to Storage > All Devices > Gamer Profiles.
  4. Select your gamertag that you want to delete.
  5. Select Delete.
  6. Select Delete Profile Only. (This deletes the profile but leaves saved games and achievements.)

Solution 7 – Clear the system cache

Clearing the system cache is basically a solution for everything, so we’re going to try it here, as well. Here’s how to clear the Xbox One system cache:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y  on your controller (you can select any storage device, because the system will clear the cache for all of them).
  5. Select Clear System Cache.
  6. Confirm the action.
  7. Restart your console

Solution 8 – Power cycle your console

If other solutions don’t work, you might want to perform a factory reset. This option will usually delete all files from your console and reset it to original state. This means that you’ll delete all your accounts, saved games, settings and files. If you want to keep your files, we strongly suggest that you back them up to a USB flash drive before starting the reset process. To reset your Xbox to factory settings, do the following:

  1. Open the guide by scrolling left on the Home screen.
  2. Select Settings and go to All Settings.
  3. Choose System > Console info & updates.
  4. Select Reset console.
  5. You should see two options available: Reset and keep my games & apps and Reset and remove everything. We suggest that you use the first option since this option will only reset your console and delete potentially corrupted data without deleting games and other large files. If that option doesn’t work and the problem still persists, be sure to use Reset and remove everything option. This option will delete all downloaded games, saved games, accounts and applications, therefore if you want to preserve some of your files, we suggest that you back them up before using this option.

In most cases the cause for error E68 is usually your hard drive. If your hard drive is working properly, it means that there’s some other hardware malfunction and you might want to consider sending your Xbox to Microsoft’s repair center.

Editor’s Note: This post was originally published in July 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.