Xbox One doesn’t see Wi-Fi? Here’s how to fix it

By: Elsie Otachi
5 minute read
xbox won't connect to WiFi

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Xbox One consoles use WiFi to connect to the Xbox Live service. This enables you to access features like online games and streaming videos. However, you cannot get such access when your Xbox One doesn’t see WiFi, as the connection has to work well for this to be enabled.

There are several reasons, mostly technical, why your Xbox One won’t see Wi-Fi or other internet connections around that you can use. These prevent access to a network and also to Xbox Live.

When there’s no connection or the connection is not visible, you may get an error on your console’s screen giving suggestions to resolve the issue.

However, if you’re stuck and need quick fix solutions to resolve the problem, try the solutions below.

SOLVED:  Xbox One doesn’t detect Wi-Fi

  1. General troubleshooting
  2. Check for interference with your signal
  3. Power cycle your console and network hardware
  4. Check to see if you can see your wireless network:
  5. Check that the router is broadcasting the correct SSID
  6. Restore your router to factory defaults
  7. Reset your internet connection
  8. Check if your firmware needs an upgrade
  9. Get new network hardware

1. General troubleshooting

  • Check if you can see any other wireless networks
  • Check if your other devices can see your wireless network. This helps determine if the issue is with your wireless router. If you have a computer, phone, TV or other consoles for gaming, check if they can see your wireless network.
  • After every few seconds check if the network name (SSID) is broadcasted by your wireless router every few seconds. This lets other wireless devices discover the network. So if your router isn’t broadcasting the WiFi network name, it may not be seen.
  • If no other wireless devices can detect the WiFi, then your router is the problem, not your console. You can fix this by restarting the network hardware.

— RELATED: Fix: “For this game you need to be online” Xbox error

2. Check for interference with your signal

If the router broadcasts the SSID or network name, then the WiFi may be working properly, so you may want to check whether there’s something interfering with your WiFi network signal. In this case, do the following:

Disconnect third-party headsets as these can cause interference. They broadcast on the same frequency as the wireless router, so disconnect the power from the wireless headset and check if you can see the WiFi.

To do this:

  • Open the guide on Xbox
  • Select Settings.
  • Select All Settings.
  • Select Network.
  • Select Network settings.
  • Select Setup wireless network on the left panexbox Network settings
  • Check if your wireless network is listed under Which one’s yours? If it is listed, then it means some third party headsets are affecting the connection, especially if they have a transmitter (base station).

If it isn’t listed, check for any other wireless interference. This can be anything from electronic devices like microwaves ovens, air conditioners, CRT televisions, wireless headsets, baby monitors, other wireless networks, cordless phones, and wireless speakers.

3. Power cycle your console and network hardware

To do this:

  • Unplug the power cable from the router, modem or gateway
  • Restart your console
  • Press Xbox button to open the guide
  • Select Settings
  • Select Restart console.
  • Select Yesto confirm and wait five minutes.
  • Plug in the router and wait for all of the lights to return

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  • Plug in the rest of your hardware and check if you still experience the same connection issue.

— RELATED: Fix: PUBG won’t launch on Xbox One

4. Check to see if you can see your wireless network:

  1. Open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select Network.
  5. Select Network settings
  6. On the Network Settings screen, select Setup wireless network

5. Check that the router is broadcasting the correct SSID

To do this:

  • Verify that the router is broadcasting the correct SSID
  • Configure the wireless settings on your Xbox console
  • Use the SSID that is broadcast by the router
  • Open the guide.
  • Select Settings.
  • Select All Settings.
  • Select Network.
  • Select Network settings
  • On the Network Settings screen, select Setup wireless network and check the SSID name.

6. Restore your router to factory defaults

When you do this, all of the router settings return to the way they were when you bought the router. To reset your router, follow these steps:

  • Check the back or bottom of the router for a button or small hole labeled “Reset.”
  • Press the button and hold for at least 10 to 30 seconds. When the lights on your router blink, the router has been reset.
  • Reconfigure the SSID and password of your wireless router.

Note: Restoring your router to factory defaults resets your SSID and deletes the current wireless password.

— RELATED: Fix: Slow Xbox One game downloads

7. Reset your internet connection

  • Unplug the power cord from your modem.
  • Disconnect the Internet connection cable
  • Unplug the power cord from your router and wait 60 seconds
  • Connect the power cord and internet connection cable to the modem.
  • Once modem lights are back to normal, connect the power cable to your router.
  • Wait 60 seconds and check if you are connected to the Internet.

Once your router is reset, check to see if you can see your wireless network by doing this:

  • Open guide
  • Select Settings.
  • Select All Settings.
  • Select Network.
  • Select Network settings
  • On the Network Settings screen, select Setup wireless network

8. Check if your firmware needs an upgrade

Router firmware that have older information may not work correctly. Manufacturers of these routers usually provide updates for performance improvement, security, connectivity, and stability. Updating your firmware can resolve issues with connections and slow performance.

Download and update then install them yourself, but ensure your computer is directly connected to the router via wired connection so as to upload the new firmware file directly to your router.

Once updated, use the steps below to check that your wireless network is working. If you still don’t see your wireless network, go to the next solution.

9. Get new network hardware

You may need to get new network hardware if you still have connection issues because it may be an indicator that your router is incompatible with your console and with Xbox Live. Similarly, the router may be damaged or doesn’t work correctly. If it is incompatible or damaged, check with your hardware’s manufacturer.

Were you able to find a solution that works from the ones on this list? Let us know in the comments section below.

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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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