FIX: Xbox One X won’t connect to Xbox Live


Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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xbox live issues

aIf your Xbox One X won’t connect to Xbox Live even if you’ve been able to connect previously, try and check for service alerts on the Xbox Live Status page, and if there is, wait till the service is back up and running then try to connect again.

Test your Xbox Live connection by checking Settings>System Settings > Network Settings > Select your Wireless/Wired Network > Select Test Xbox Live Connection. This is the next troubleshooting step to take after checking the Xbox Live Status page.

Usually, the above two troubleshooting steps work and your Xbox One will connect to Xbox Live. Remember to update your console if prompted to by selecting Yes.

If you still experience problems when your Xbox One won’t connect to Xbox Live, check out some of the solutions below for wireless connections, and see if any or all of them resolve the issue.

FIX: Xbox One won’t connect to Xbox Live

  1. Restore network settings to factory defaults
  2. Disconnect third-party headsets
  3. Check for other wireless interference
  4. Perform an extended power cycle
  5. Change the wireless channel
  6. Change your wireless mode
  7. Check for low wireless signal
  8. Change your firewall settings
  9. Turn on UPnP to refresh your NAT table
  10. Enable perimeter network (DMZ) functionality on your route
  11. Check the network cable
  12. Try a direct-to-modem connection

Solution 1: Restore network settings to factory defaults

Before taking the steps below, write down the current settings in case you need them later for restoration. On a wireless network, record your password as well, then do the following:

  • Press the Guide button on your console
  • Select Settings
  • Select System Settings.
  • Select Network Settings.
  • Select Wired Network or the name of your wireless network when the network list is displayed.
  • Select Configure Network.
  • On the Additional Settings tab, select Restore to Factory Defaults. When prompted, select Yes, Restore to Factory Defaults. This resets the console’s network settings only.
  • Turn off your console, and turn it back on again. For wireless network, you will receive a message to configure wireless settings, so follow the instructions to connect.
  • Test your Xbox Live connection again: Settings>System Settings>Network Settings>Select your Wireless/Wired Network >Select Test Xbox Live Connection

If this solution worked, your console will connect to Xbox Live. Update your console software if prompted to by selecting Yes.

Solution 2: Disconnect third-party headsets

Third-party wireless headsets can cause active interference because they broadcast on the same frequency as wireless routers. If they’re the cause, disconnect the power from the base station of the wireless headset, and then test your connection.

Solution 3: Check for other wireless interference

Such devices include microwaves, air conditioners, ovens, CRT televisions, baby monitors, other wireless networks, cordless phones, and wireless speakers. You can minimize such interference by removing devices between your console and wireless router.

Other objects can also interfere causing the signal to be weakened and retracted. Such objects can include glass, lead, copper piping, concrete, insulation, mirrors, gun safes, filing cabinets, tile, and plaster. The wireless signal also degrades over distance.

Solution 4: Perform an extended power cycle

xbox one X

Here’s how to do it:

  • Turn off your console and network hardware (such as your modem and router).
  • Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, remove the power cable from both devices.
  • After 5 minutes, plug the modem or gateway in first and wait for all of the lights to return to their normal state.
  • If you are using a router, plug in the router and wait for all of the lights to return to their normal state.
  • Turn the Xbox back on, and test your Xbox Live connection.

Solution 5: Change the wireless channel

A wireless router can broadcast on different channels. If any nearby wireless network broadcasts on the same channel, or if there is wireless interference from other devices, you may experience poor signal strength from your wireless network.

To resolve this issue, try changing the channel on which your router broadcasts. You can consult your router documentation or manufacturer’s website to identify how to change your wireless channel.

Once you’ve changed your wireless channel, test your Xbox Live connection.

Solution 6: Change your wireless mode

A wireless router can broadcast in different modes and at different speeds. Similarly, routers can broadcast at slower speeds. If a router is configured to transmit in “mixed” mode, it will always scan for wireless devices and then broadcast a signal compatible with the slowest device on the network.

In densely populated areas with many wireless devices, your router may continually alter its wireless signal to maintain compatibility with every device it detects, resulting in connection or performance issues if it reconfigures itself frequently.

Configure it router to broadcast in a specific mode. Specifically, change your wireless mode to “G only” mode, as it provides the best performance across all router manufacturers.

Note: Setting your router to broadcast only in a specific mode can prevent some devices with slower networking adapters from connecting to your network.

Once you’ve changed your wireless mode, test your Xbox Live connection.