Xbox Not Syncing Data: Why is Taking so Long & How to Fix It

Learn why Xbox won't sync data properly

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • It's pretty common not to be unable to sync data on your Xbox. Yeah, it's frustrating, but we've got a couple of solutions in the article below.
  • One of the solutions is to perform a hard reset on the console. Press and hold the Power button till the device shuts down, unplug the power cord and plug it back after at least 5 mins.
xbox unable to sync data
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It is not uncommon to encounter Xbox not syncing data. This can be outright frustrating considering that each time you have to begin right from the start.

One user had described the issue on the Xbox support forum.

Hi, for the past week, me and my brother have been trying to get on Minecraft (Bedrock Edition) on our Xbox One. Every time we load up the game, we get through to the syncing data message, and a second or two after it just says failed to sync user data.

I left it for like 10 minutes doing that and restarted my Xbox and that had done nothing. It was also working the day before perfectly fine.

Fortunately, we have a couple of solutions to help you resolve this.

How can I fix Xbox One if it’s not syncing data or it’s stuck?

1. Test network connection

xbox one Xbox is unable to sync data
  1. Press the Xbox This will launch the guide section.
  2. Select Settings > All Settings > Network > Network Settings.
  3. In the Network Settings page, select Test network connection from the options on the left.
  4. This will initiate the test which will run automatically and will inform you if your internet connection has any problem.
  5. In case any error is reported, you can take care of those using steps mentioned herein.

2. Perform hard reset

xbox one gray Xbox is unable to sync data
  1. This can be done by pressing and holding on to the Power button for eight seconds or till the device shuts down.
  2. Unplug the power cord from the rear of the console. Don’t plug it back in till at least 5 mins.
  3. Plug the cord back in and restart the console.

You should be able to sync your game progress as before. If not, follow the below-mentioned steps.

3. Clear the local saved games

  1. On the console, click on System settings > System > Storage.
  2. In the Storage section, select Clear local saved games.
  3. Also, ensure you have at least 20 percent of free space on your console hard disk drive.

4. Contact the game developer

joypad and games Xbox is unable to sync data

If you are facing a syncing issue with a particular game, try getting in touch with the developers and see if it has something to do with their end. See if this solves your problem.

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