What to do if Xbox is unable to sync data [EXPERT FIX]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • It's pretty common not to be unable to sync data on your Xbox. Yeah, it's frustrating, but we've got a couple of solutions in the article below.
  • One of the solutions is to perform a hard reset on the console. Press and hold the Power button till the device shuts down, unplug the power cord and plug it back after at least 5 mins.
  • If you have issues with Xbox One in particular, visit our Xbox One fix category for solutions.
  • We wrote plenty of articles about Xbox issues so visit our Xbox troubleshooting hub for more solutions to other issues.
xbox unable to sync data

It is not uncommon for your Xbox to be unable to sync data. This can be outright frustrating considering that each time you have to begin right from the start.

One user had described the issue on the Xbox support forum.

Hi, for the past week, me and my brother have been trying to get on Minecraft (Bedrock Edition) on our Xbox One. Every time we load up the game, we get through to the syncing data message, and a second or two after it just says failed to sync user data.

I left it for like 10 minutes doing that and restarted my Xbox and that had done nothing. It was also working the day before perfectly fine.

Fortunately, we have a couple of solutions to help you resolve this.

How can I fix Xbox One if it dosn’t sync user data?

1. Test network connection

xbox one Xbox is unable to sync data

  1. Press the Xbox This will launch the guide section.
  2. Select Settings > All Settings > Network > Network Settings.
  3. In the Network Settings page, select Test network connection from the options on the left.
  4. This will initiate the test which will run automatically and will inform you if your internet connection has any problem.
  5. In case any error is reported, you can take care of those using steps mentioned herein.

2. Perform hard reset

xbox one gray Xbox is unable to sync data

  1. This can be done by pressing and holding on to the Power button for eight seconds or till the device shuts down.
  2. Unplug the power cord from the rear of the console. Don’t plug it back in till at least 5 mins.
  3. Plug the cord back in and restart the console.

You should be able to sync your game progress as before. If not, follow the below-mentioned steps.

3. Clear the local saved games

  1. On the console, click on System settings > System > Storage.
  2. In the Storage section, select Clear local saved games.
  3. Also, ensure you have at least 20 percent of free space on your console hard disk drive.

4. Contact the game developer

joypad and games Xbox is unable to sync data

If you are facing the syncing issue with a particular game, try getting in touch with the developers and see if it has something to do at their end. See if this solves your problem.

FAQ: Read more about Xbox issues

  • How do you manually sync data on Xbox one?
Highlight the game you want to sync, press the Menu button on the controller, and select Manage game & add-ons. In the menu on the left, go down to Saved Data, then highlight the saved data for your gamertag and press the A button.
  • Why is my Xbox cloud storage not working?
Probably the cloud save storage is not active on your console. To turn it on go to the Xbox Dashboard, then settings and select System. Select Storage, and then select Cloud Saved Games. If you can’t delete cloud saved games, here’s the perfect guide to fix that.
  • How can I fix Xbox One error code 0x8b050066?
Check the Xbox Live service status and perform a power cycle for the console. If the problem persists, use our complete step-by-step guide to fix error 0x8b050066.
  • Editor’s Note: This post was originally published in June 2019 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.
Editor's Note: This article was originally published in June 2019 and was revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.
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