0x800707e7-0x3000d Error: How to Fix It in 5 Steps

A third-party program is often the cause behind the 0x800707E7 error

by Madhuparna Roy
Madhuparna Roy
Madhuparna Roy
A diploma holder in computers and with a keen interest in technology, Madhuparna is passionate about writing How-to guides and helping people solve the most intricate Windows issues.... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
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  • When trying to upgrade to the latest version of Windows, you may often come across the 0x800707e7-0x3000d error with the message, Installation failed
  • It can also lead to a BSOD error in some cases, and in most cases, the issue seems to be related to a third-party program, corrupted files & folders, or faulty Windows update components. 
  • If you have too many redundant user profiles, that can also be why you see the 0x800707e7 error during the upgrade. 
0x800707E7-0X3000D

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You are not alone if you are trying to upgrade to Windows 11 but getting the 0x800707E7 – 0X3000D error.

As the upgrade reaches a certain percentage, the system restarts again, rolls back to the previous Windows version, and shows the following error code, 0x800707E7 – 0X3000D.

What causes Windows 11 update error 0x800707e7?

Some of the reasons that we have identified that may trigger the Windows 11 upgrade error 0x800707E7 are as below:

  • Services and startup items – Certain services, and startup items like trace sessions or apps may interfere with the update causing the issue.
  • Conflicting external devices – Sometimes, connected peripherals like a USB, pen drive, or keyboard may interrupt the upgrade process, thus, showing the 0x800707E7 error.
  • Problematic software/applications – It could be possible that a certain third-party app or software may be the reason behind the error.
  • Outdated drivers – If the system drivers are not updated, it can trigger the 0x800707E7 error.
  • Corrupted system files – Broken or damaged system files are often the reason behind many errors including the Windows 11 upgrade error.
  • Faulty or too many user profiles – Chances are that you have redundant or corrupt user profiles that may create a conflict with the process.
  • Incorrect path of the index location – Sometimes, even the index location path may trigger the 0x800707e7-0x3000d error.

How do I fix Windows 11 update error 0x800707e7-0x3000d?

You can try some of the preliminary checks to possibly fix the issue:

However, if none of the above methods work, we have some effective solutions to help you fix the 0x800707e7-0x3000d error during the Windows 11 upgrade.

1. Disable Trace Session

  1. Press the Win + R keys simultaneously to launch the Run console, type performance.exe, and hit Enter to open the Performance Monitor. performance monitor command
  2. On the left, expand the Data Collector Sets section, and select Startup Event Trace Sessions. startup event trace sessions
  3. Now, on the right, look for NPETraceSession, right-click on it, and select Properties. NPETraceSession
  4. In the Properties dialog, go to the Trace Session tab, and uncheck the box next to Enabled. Press Apply and then OK to save changes. disable trace session

Now, restart your PC and check if you can now upgrade to Windows 11 without the 0x800707e7 error.

2. Delete unrecognized user profiles

  1. Open the Run dialog by pressing the Win + R keys together. Type sysdm.cpl and hit Enter to launch the System Properties window. sysdm.cpl command
  2. Next, select the Advanced tab, and under User Profiles, click on Settings. user profile settings
  3. Now, in the User Profiles dialog, look for any unknown profiles. If you find any, select the profile and press the Delete button. delete unknown user profile
  4. Press Yes in the prompt to confirm. confirm deletion
  5. Repeat the process for any other unknown user profile.

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Once done, press OK to exit, reboot your PC, and you should not encounter the 0x800707E7 – 0X3000D error anymore.

3. Remove the corrupted user profile from the registry editor

Note icon
NOTE
Before making any changes to the registry editor, make sure to create a backup of the registry settings. This will help you recover any data that may be lost during the process.
  1. To open the Run console, press the Win + R shortcut keys, type in regedit in the search bar, and hit Enter to launch Registry Editor. run regedit command
  2. In the Registry Editor window, navigate to the below path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  3. Now, under the ProfileList key on the left, select the user profile, and on the right, look for the ProfileImagePath string value. delete user profile key
  4. Under Data you should see the profile name that can help you identify if it’s an unknown account. If it is, delete the associated registry key under ProfileList.
  5. You should also delete any key under ProfileList with a .bak extension.
  6. Now, navigate to the below path and repeat Steps 3 to 5 for this as well: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows NT\CurrentVersion\ProfileListdelete user account in 2nd path

Once you have successfully deleted the unknown user profiles, restart your PC and check if the issue is resolved or if it still persists.

4. Uninstall conflicting software

  1. Press the Win + I keys together to launch Windows Settings. Click on Apps on the left and then click on Apps & features on the right. Click on Apps & features in App settings
  2. On the next screen, go to the right, and under the App list, look for the problematic app. It’s usually Microsoft’s Zune Software or the Kaspersky Antivirus. uninstall Microsoft’s Zune Software
  3. Go to the app, click on the three dots next to it, and select Uninstall.
  4. Press Uninstall again to confirm. press uninstall again

Once the software is completely uninstalled, reboot your computer and check if the 0x800707e7 is gone.

5. Set the Indexing Location to the default path

  1. Go to Windows Search, type Indexing Options in the search bar, and click on the result.search for indexing options
  2. In the Indexing Options dialog, click on Advanced. advanced indexing options
  3. Next, in the Advanced Options window, under Index Settings, go to Index Location. Here, check if the path is set to C:\ProgramData\Microsoftset index location to  C:\ProgramData\Microsoft
  4. If not, then click on Select new, and then set the path to C:\ProgramData\Microsoft. Press OK.set new index location

Once done, restart your PC, try upgrading to Windows 11 and check if you still encounter the 0x800707e7 error.

Alternatively, you can also reset the Windows update components following the process mentioned in our detailed post, which is also applicable to the 0x800707e7 error.

However, if all of the above methods fail to work, you may refer to our guide on how to perform a repair upgrade (also applicable to Windows 11) to fix the issue.

For any other queries on Windows 11 upgrade issues, do leave a message in the comments box below.

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