Peacock Error Code PAS_41004: How to Fix it

Peacock TV is a US-only (and a few US territories) streaming service, but many, when making payments, received the error code PAS_41004. It only appeared recently, and there aren’t many reported cases of it.

The error message either reads We’re unable to complete your transaction right now. Please contact your card issuer for resolution, or Sorry, there’s been a problem. Please try again, followed by the error code PAS_41004.

What is Peacock payment error code PAS_41004?

PAS_41004 is a payment error that appears when buying the Peacock TV premium subscription plan. For some users, the error came up while applying a discount code. It could be due to using a non-supported payment method, server issues, or problems with the Internet connection.

How do I fix Peacock error code PAS_41004?

Before we start with the slightly complex solutions, try these quick ones:

• Verify whether the Peacock TV servers are down using a real-time monitoring service like Downdetector. If so, try again in a few hours.
• Restart the device or try making the payment on another one, preferably an Android or iOS device over mobile data. If using the Peacock website, run it in Incognito/Private mode.
• Make sure the network connection is running fine and check whether the Internet disconnects intermittently.

1. Use a VPN

Your primary approach when faced with the Peacock error code PAS_41004 error should be to use a reliable VPN software.

This is the best solution if you are trying to pay for Peacock TV outside the US. Also, a VPN helps bypass other trivial network-related issues and will allow you to make payments seamlessly.

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2. Try another payment method

As per users who contacted Peacock support, a non-supported payment method was to blame for the error. And switching to another one did the trick!

Acceptable payment methods for a Peacock subscription include:

• Credit card (Visa/MasterCard/Discover/American Express)
• Debit card
• PayPal

Tip

If another payment method doesn’t work, make sure it is connected to a bank based in the USA or use Android Pay or Apple Pay.

3. Clear the app cache

NOTE

The device-based solutions listed here are for an Android device. The same idea also applies to a smart TV, iOS device, or the PC.

1. Open the Settings on your device, and go to Apps.
2. Select Peacock TV from the list of applications.
3. Tap on Storage.
4. Now, tap on Clear data and Clear cache to delete all non-critical app files.
5. Once done, relaunch the app and verify whether the payment goes through.

4. Reinstall Peacock TV

1. Open the device Settings, and go to Apps.
2. Select Peacock TV from the list.
3. Tap the Uninstall option at the bottom.
4. Tap OK in the confirmation prompt to proceed.
5. Once done, re-download Peacock TV from the Google Play Store, sign in and try making the payment.

5. Contact Peacock TV support

When nothing else works, the last option is to contact Peacock support. Their dedicated chat agent will help identify the underlying cause, whether it’s at Peacock’s end or yours, and share a fix with you.

One of these solutions should have helped fix the Peacock error code PAS_41004. Also, while you are at it, find out some quick tricks to get rid of buffering and freezing on Peacock TV.

For any queries or to share what worked for you, drop a comment below.