Windows 10 Creators Update Mouse Issues: How to Fix Quickly

The mouse cursor is freezing after running fullscreen apps

Fix

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by Madalina Dinita 

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Key notes

  • Our readers reported some Windows Creators Update mouse issues such as cursor freezing.
  • Running the hardware troubleshooter and updating the graphics card driver will fix the problem.
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If you’ve experienced various mouse problems after installing Windows 10 Creators Update, you’re not alone – this is a recurring issue for many users, ranging from minor lag to general unresponsiveness.

Our readers complained that the mouse is not working in a lower resolution fullscreen application. They see the cursor moving for 1-2 seconds, and then it stops responding.

How do I fix mouse issues in Windows 10 Creators Update?

1. Run the new native hardware troubleshooter

  1. Press the Windows + R key combination to start the Run console.
  2. Type the following command and press Enter to run it: msdt.exe -id DeviceDiagnostic
  3. Wait for the troubleshooting process to complete then test your mouse.
  4. If the issue is still present, unplug your mouse and plug it back in.

2. Update your NVIDIA drivers

Many users noticed that mouse problems in Creators Update are prevalent for NVIDIA drivers. Try installing the latest motherboard driver after you’ve upgraded your PC. You can manually download the available drivers for your NVIDIA computer from the company’s official website.

We also have a full guide on what to do if you can’t download the Windows 10 Nvidia driver.

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3. Perform a Clean Boot

  1. Go to Start, type msconfig, then select System Configuration.
  2. On the Services tab, select the Hide all Microsoft services check box and then click Disable all.
  3. On the Startup tab and click Open Task Manager.
  4. On the Startup tab, for each startup item, select the item and then click Disable.
  5. Close the Task Manager, Click OK, then restart the computer.

Other third-party apps and programs may also be causing mouse issues in Windows 10 Creators Update. Place the system in Clean Boot in order to identify any third-party applications or startup items causing the issue.

4. Roll back to the previous version of Windows 10

  1. Press Windows key + I to open Settings.
  2. Choose Update & Security.
  3. Open Recovery.
  4. Click Get Started under Go back to the previous version of Windows 10.
  5. Follow instructions.

Finally, if you’re unable to deal with the problem and it’s something you can’t ignore for the time being, there are some radical options at your disposal. Thanks to built-in Recovery options, you can roll back to the previous iteration of Windows 10.

That’s it! We hope that now, your mouse works in Windows Creators Update, and everything is back to normal.

More about the topics: mouse, windows 10 fix

Madalina Dinita

Madalina Dinita Shield

Networking & Security Specialist

Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies -- AI and DNA computing in particular. Prior to joining the WindowsReport team, she worked in the corporate world for a number of years.

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