Browser Not Supported On Samsung TV: Why & Fixes

While using a browser on your TV, it is recommended to use a VPN

Browsers

Afam Onyimadu

Windows Software Expert

Browsers

4 min. read

Updated on June 30, 2025

Key notes

Not all browsers are supported on a Samsung TV, we however recommend other reliable browser options.
When you have insufficient RAM or corrupted data, your browser may stop functioning.

Wondering why your web browser is not supported on Samsung TV? We’ll help you figure it out. If you’re having browser problems like the inability to access certain sites or can’t fire up the browser at all, check the solutions below.

Samsung Smart TVs come with built-in browsers, and you cannot install any third-party browser on them. However, there are ways in which you can improve and tweak the existing one. Check them out.

Why won’t my web browser work on my Samsung Smart TV?

Your browser may not be working on Samsung TV for various reasons, depending on model and OS. Here are the most common reasons:

Outdated firmware – The TV’s software isn’t up to date, so the browser may crash or not work with modern websites.
Browser engine is too old – The built-in browser lacks features or codecs required by newer websites.
You can’t install other browsers – Samsung TVs don’t allow Chrome, Firefox, or Edge; only the pre-installed browser is available.
TV model is too old – Older models (especially with Orsay OS) may not support the browser or certain apps at all.
Internet issues – Weak Wi-Fi, DNS problems, or incorrect date/time can stop the browser from connecting.
Regional restrictions – Some apps and browser features may be blocked or missing depending on your country settings.
Corrupted app data – Temporary glitches or broken browser files may prevent it from launching.

What can I do if my browser isn’t supported by Samsung TV?

1. Restart the TV

Turn the TV off.
Pull the power cord out of the wall outlet.
Turn on the TV after waiting for three to five minutes.

When it comes to electronics, restarting is the simplest technique. It might assist in removing any extra cache that could be creating browser difficulties on your Samsung TV.

2. Clear the cache

Click on the three dots at the top right of your browser.
Click on Settings.
Select Privacy.
Click on Browsing history, Cookies and site data, Cached images and files.
Click on the Clear data button.

Clearing the cache is also essential when you have issues with your Samsung TV browser server not being found.

How to unlock web browser on Samsung smart TV

Go to your Home and select Apps.
Click on the Settings gear.
Select any app or browser and click the Lock/Unlock button.
Input your pin, and the browser will be locked.

You can follow the same process to lock your apps.

Finally, note that a Samsung smart TV web browser update would have been a good solution, but you can not do a browser update. Instead, you may try updating your TV software as a last resort if the browser is not supported on Samsung TV.

Alternatively, if you want to use a specific browser on your TV that Samsung won’t support, you can connect your Windows PC to your Samsung TV and access whichever browser you want.

This isn’t the only issue you can experience, and we recently covered Samsung TV Plus is not working guide, so be sure to check it out if you’re having issues with this app.

Frequently Asked Questions

Why is my Samsung TV web browser not working?

There are several reasons why the web browser might not work on your Samsung Smart TV. In many cases, the TV’s software is outdated and needs a firmware update. The built-in browser may also be too old to support newer websites or media formats. If your internet connection is unstable—such as weak Wi-Fi or incorrect DNS settings—the browser may fail to load pages or crash entirely. On some older models, especially those running the legacy Orsay OS, the browser might be unsupported or behave unreliably. Occasionally, the app itself becomes corrupted and stops working properly, requiring a restart or reset.

Can I update my Samsung Smart TV browser?

Not directly. The Samsung Internet Browser is a built-in app and doesn’t have a separate update option like on a phone or computer. Instead, the browser is updated automatically when you update the TV’s firmware. To do that, go to Settings > Support > Software Update > Update Now. Keeping your TV’s software up to date ensures that you have the latest version of the browser along with any performance and security improvements.

Are all browsers supported on Samsung TV?

No, Samsung Smart TVs do not support third-party browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge. The app store on Samsung TVs only allows the pre-installed Samsung Internet Browser, and there’s no official way to add alternatives. This means you’re limited to the default browser’s capabilities, which may not be compatible with all websites or media.