Solved: An Error Occurred Setting up Your Editing Session Canva

An error occurred setting up your editing session on Canva can pop up on your screen when you’re trying to edit on the app but can’t because of an intermittent connection or server issues.

Your browser add-ons also play a part as they can be limiting at times or built-up cache. Canva sometimes won’t let you edit because of some elements that are locked or you don’t have enough permissions to edit.

You can try with some projects you own to verify if it’s a permission issue.

How do I fix an error occurred setting up your editing session on Canva?

1. Check the Canva server status and relogin

1. Launch your browser and type Canva server status in the address bar.
   
2. Click on the official Canva status page.
3. It will show you a Canva’s live server update.
   
4. Click on the profile picture icon on the top right corner of Canva.
5. Hit the Sign Out button.
6. Wait for a few moments and then sign back in again.
7. You can also try on an incognito tab or a different browser and see if the issue persists.

2. Check your Internet connection

2.1 Check internet speed

1. Launch your browser and visit the Speedtest website.
2. Click on Go.
   
3. Wait while your connection is being tested.
   

If your speeds are fine, run the troubleshooter to find out if there’s something else affecting your connection.

2.2 Run the Internet Connections troubleshooter

1. Hit the Windows key and click on Settings.
2. Go to System, and click Troubleshoot.
3. Now click Other troubleshooters. 
4. Locate Internet connections, and click Run. 
5. Follow the onscreen prompts to complete the process.  

2.3 Run the Network adapter troubleshooter

1. Hit the Windows key and click on Settings.
2. Click on System, then select Troubleshoot.
3. Select Other troubleshooters.
4. Locate the Network Adapter troubleshooter and click on the Run button next to it.

You can also switch to a different internet connection if available and see if an error occurred setting up your editing session on Canva persists.

3. Clear cache and cookies

1. Launch the Microsoft Edge browser (or the browser you’re using). Further, click on the three dots on the top right side and select Settings.
2. Now, select the Privacy, search, and services option on the left side panel menu.
3. Further, navigate to the Clear browsing data section, and select the Choose what to clear option.
4. Then, select All Time from the time range at the top, check the boxes next to Cookies and other site data, and the Cached images and files option. Then click on Clear now.
5. Alternatively, you can paste the following path on the address bar and clear your cache and cookies: edge://settings/clearBrowserData

4. Remove extensions

1. Launch the Microsoft Edge browser, click the three dots in the top right corner, and click on Extensions.
2. Select from the list of extensions and click on Manage Extensions.
3. Toggle off the extension to disable it and check if the error persists.
4. Repeat this process for all extensions to find the Extensions causing the error.
5. Select Remove to remove the extensions causing the error.

5. Disable your VPN 

1. Press the Windows key and select Settings.
2. Next, select Network & internet and click on VPN in the right-side menu.
3. Select the VPN connection you want to disable, click on the drop-down and select Remove.

If you have a VPN-enabled browser, check for features like web protection, file protection and vulnerability protection then disable them.

As a last resort, you can reinstall your browser and check if it was corrupted. If all these fail, switch to the Canva app on Windows or on your phone if the web version keeps throwing the an error occurred setting up your editing session message.

And if all platforms throw the same error, contact Canva support. Some errors are server-side related and have nothing to do with your connection or browser.

Besides, Canva is not the only editing app. You can try another design software to avoid workflow interruptions. In fact, we recommend using at least two of these apps to complement each other or use one when the other fails.

Have a solution that worked for you that you’d like to recommend? Share it with us in the comment section below.