FIX: Camera App Not Working in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • The Windows Camera app is a small software that lets you quickly take pictures or record videos using your external webcam or the integrated camera in your device.
  • If the Camera app won't open even after a system restart, make sure you have full control over the Camera roll folder and that you update your device drivers.
  • We have a lot of great content with software recommendations, guides and fixes in our webcam section.
  • Check out Windows 10 Errors Hub for articles on other issues that you might encounter when using the computer.
Camera App Not Working in Windows 10
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If you’re using your computer or laptop for business, the camera is very important (it’s important anyway, but you get the point). But some users reported that they’re not able to use the camera after the upgrade to Windows 10, reportedly, it just shows an error and stops working. So, we’ll try to help everyone who faces this issue, with a couple of solutions that might work.
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We’ve written extensively about laptop camera issues before. Bookmark this page in case you need it later.

How do I solve my Camera app not working?

Case 1 – Re-gain full access to the Camera roll folder

Even in the Technical Preview, and reportedly still after the full version has been released, some people complained that for some reason, they lost the full access to the Camera roll folder in Pictures.

As Camera roll folder and Microsoft’s camera app are connected, you won’t be able to use the camera (because it won’t be able to save your pictures and recordings in Camera roll folder), if you don’t have the full access to this folder.

So, to be able to use your camera again, do the following to re-gain the access of your Camera roll folder.

  1. Open File Explorer and go to Pictures
  2. In Pictures folder, right click on the Camera roll folder and choose Properties
  3. Go to Security tab
  4. Choose your username, which is listed under Group or user names:
  5. Click on Edit permissions and check Full control
  6. Click OK

In most cases, this will solve the problem, but if it doesn’t, try the following solutions.

Case 2 – Change privacy settings for the camera app

To use your camera in Windows 10, you have to make your computer able to use it, buy enabling it in the Privacy.

So, if camera somehow isn’t enabled in the Privacy section of the Settings app, an error might appear every time you try to take a picture or record a video.

So check if your camera is enabled by doing the following:

  1. Go to Start Menu and open Settings
  2. Go to Privacy
  3. Go to Camera and enable Let apps use my camera if it isn’t enabled

There’s another thing that may cause the crash of your camera, and it’s outdated camera driver.

Run a System Scan to discover potential errors

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But, I didn’t include it as an actual fix, because I assume you already read somewhere else that you should update all your drivers after the upgrade.

But in case you didn’t know that, and that none of the above solutions worked, you should check if there’s an update for your camera driver, just in case.

We strongly recommend TweakBit’s Driver Updater (approved by Microsoft and Norton) to automatically download all the outdated drivers on your PC.

This tool will keep your system safe as you can manually download and install the wrong driver version. This tool will find just the right firmware to install.

Disclaimer: some features of this tool might not be free

If you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.

FAQ: Learn more about the camera

  • How do I reinstall my camera on Windows 10?

Reinstalling your camera is as simple as disconnecting the device from the computer (if possible). Then, follow these steps:

  • Go to Start. Search and click on Device Manager.
  • Expand Imaging Devices or Camera category.
  • Right click on the device and select Uninstall driver. Click Uninstall.
  • Reconnect your device if necessary or perform a restart.


  • How do I get my computer to recognize my camera?

Windows is compatible with almost any webcam. After you plugin the device in your USB port, wait for it to be installed with the drivers available or automatically downloaded from the Internet. After you hear a certain sound, like a chyme, the device is ready. Open the Camera app and the webcam will start.

  • Why can’t My Computer find my camera?

Assuming that the camera itself is not faulty, we can only presume that the connection cable is faulty. Try a different USB port than the one currently used with the camera. Also, perform a Windows restart with the camera disconnected and after everything is loaded, connect the camera. As a last resort, disable the antivirus and repeat the steps. If nothing else works, the cable is damaged.

Editor’s Note: This post was originally published in August 2016 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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Editor's Note: This article was originally published in August 2015 and was revamped and updated in June 2020 for freshness, accuracy, and comprehensiveness.
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