Can't obtain an IP address on PS5? 2 Quick Ways to Fix This

Often, DNS misconfiguration will lead to this issue

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Key notes

  • The PS5 console can’t access any online services or gaming activities due to its failure to obtain an IP address.
  • If the router or the console has issues, this problem will likely appear.
  • Changing the console's DNS settings and updating your router firmware are likely options to try.
can't obtain ip address ps5

Many of our readers have complained about struggling to connect their PS5 console to an internet connection like Wi-Fi or Ethernet network. They report the error indicating the PS5 console can’t obtain an IP address within the time limit. However, this article will discuss basic steps to fix the issue.

Alternatively, our readers may be interested in our guide on how to fix the CE-112840-6 error on PS5.

Why is my PlayStation failing to obtain an IP address?

Several factors may be responsible for the PlayStation5 not obtaining an IP address for the internet connection. Some notable ones are:

  • Router connection issues – The most common cause of the PS5 console failing to obtain an IP address is a faulty or unstable router. An outdated router firmware can cause your network connection to fail due to bugs and compromised components.
  • DNS error – The error may occur if the DNS server running on the console is not working. It can be because the DNS settings are not correctly configured, causing PS5 to fail to resolve the IP address from the server or requested resources.
  • Issues with PS5 console network settings – You may experience internet issues if your console’s network configuration impedes its connection to network devices like routers and Ethernet. Hence, it causes the PS5 redirect error, preventing it from obtaining any IP address.

Nonetheless, you can fix the problem by troubleshooting your network device and the PS5 console.

What can I do if my PlayStation fails to obtain IP address?

Before trying any advanced troubleshooting steps, go through the following:

  • Reconnect the console to the network device.
  • Restart the PS5 console and check if the problem persists.
  • Power cycle your Router or Modem.
  • Check for Router Firmware updates – Using the router for a long time can cause its firmware to become outdated and infected with bugs. You can read our article on router Firmware updates for more steps.

If you can’t resolve the error, proceed with the solutions below:

1. Change PS5 console DNS Settings

  1. Launch the PlayStation Settings from the Home Menu.
  2. Click on Network from the drop-down window.
  3. Select Setup Internet Connection and choose the connection type like LAN or Wi-Fi.
  4. Click on the Custom button and set the IP Address field to Automatic.
  5. Click on the Do Not Specify for the DHCP Host Name field and select Manual for DNS under the DNS Settings.
  6. Type in the following DNS values:
    • Primary DNS:
    • Secondary DNS:
  7. Click the OK button.
  8. Restart your console if the PS5 can obtain the IP address and connect smoothly.

Changing the PS5 DNS server’s configuration allows it to quickly translate the web addresses and read IP addresses.

2. Run a Network test on the PS5 console

  1. Select Settings from the console’s Home Menu.
  2. Click on Network from the drop-down window, then select Connection Status.
  3. Select Test Internet Connection and wait till the test completes.
  4. Follow the on-screen instructions and check if the IP address error persists.

Testing the internet connection will resolve issues with the communication modules impeding the console from obtaining an address.

Check how to test internet speed for more detailed steps.

Additionally, you can read about what to do if you can’t sign in to the PlayStation Network account. Also, we have a comprehensive article about how to change the region on the PS4 console.

If you have further questions or suggestions on this, kindly drop them in the comments section.

More about the topics: Playstation 5