Full Fix: Civilization V no Longer Works in Windows 10

8 minute read

As we know, Windows 10 is still new operating system, and there might be some issues here and there. Speaking of issues, one of the issues is related to Civilization V and it seems that Civilization V is no longer working on Windows 10.

What to do if Civilization V Doesn’t Work in Windows 10

Civilization 5 is a great game, but sometimes certain errors can occur. There are various problems that can prevent you from running Civilization 5, and users reported the following issues:

  • Civ 5 Windows 10 won’t start – According to users, they might not be able to start Civilization 5 at all on their PC. If this happens, be sure to update your graphics card drivers and check if that helps.
  • Civ5 not launching – Many users reported that Civilization 5 isn’t launching at all on their PC. To fix this issue, try running the game in Compatibility mode and check if that solves the problem.
  • Civ 5 won’t launch after DirectX selection – This problem can occur if you don’t have the necessary DirectX files. To fix the issue, repair your Civilization 5 installation or install the necessary DirectX components.
  • Civilization V quit unexpectedly – If Civilization 5 unexpectedly quits, the problem might be your installation or a third-party software. Repair your game and remove any incompatible software and check if that helps.
  • Civilization V unable to start correctly – Many users reported that the game won’t start at all. This is most likely caused by missing DLL files.
  • Civilization V keeps crashing – If the game keeps crashing, you should be able to fix it by using one of our solutions.

Users report that Civilization V won’t even run, they just get the error message and the application crashes. If you’re having this issue we advise you that you update your Windows 10 using Windows Update. Users report that keeping your Windows 10 up to date fixes this issue, so we advise you that you try updating Windows 10 first. If updating doesn’t help, you might want to try some of these solutions.


Solution 1 – Uninstall your display driver

The first thing we’re going to try is updating display driver in Windows 10. To do so, just follow these instructions:

  1. Open Device Manager. You can do this by pressing Windows Key + X and choosing Device Manager from the menu.
    Civ 5 won't launch after DirectX selection
  2. Expand the Display Adapter section. Find your Display Device driver and right click it. Choose Uninstall device.
    Civ5 not launching
  3. After the driver has been uninstalled restart your computer.

Windows will now install the default driver for your graphics card and the issue should be resolved.


Solution 2 – Run Civilization V in compatibility mode

If your drivers are already updated, we can try with running the game in the compatibility mode. And although Civilization V should be compatible with Windows 10, we’re going to try this, just in case. To run Civilization V in compatibility mode, do the following:

  1. Find Civilization V shortcut and right click it.
  2. Choose Properties from the menu.
    Civ 5 Windows 10 won't start
  3. Next, go to Compatibility tab. Check Run this program in compatibility mode for and select Windows 8 from the list. Click Apply then OK to save the settings.
    Civ5 not launching

After making these changes, try running Civilization 5 again.


Solution 3 – Update your BIOS

This can be an issue if you’re having onboard graphics or onboard and dedicated graphics card. It can happen that BIOS doesn’t support Windows 10, and this can create a certain issue, so you might want to try updating your BIOS. Before you try updating your BIOS we have to warn you that updating BIOS is an advanced technique and if not done properly it can cause permanent damage to your computer.

If you don’t know how to update BIOS, please, take your computer to the official repair center and ask them to do it for you. For more information on how to update your BIOS, be sure to check out our guide on how to flash your BIOS.


Solution 4 – Verify the integrity of game cache

According to users, sometimes issues with Civilization 5 can occur if your files are corrupted. If your game cache is corrupted, you might not be able to run Civilization 5 at all. However, you might be able to fix the problem simply by checking game files. To do that, just do the following:

  1. Open Steam, locate Civilization 5, right click it and choose Properties.
    Civilization V quit unexpectedly
  2. When Properties window opens, go to Local Files and click on Verify Integrity of Game Cache.
    Civilization V unable to start correctly
  3. The verification process will now start. Keep in mind that this process can take a couple of minutes, so don’t interrupt it.

Once the process is finished, missing files should be installed and the game will start working again.


Solution 5 – Update your graphics card driver

According to users, you might experience issues with Civilization 5 if your graphics card drivers are outdated. However, you can fix that issue simply by downloading and installing the latest drivers.

To update your drivers, you just need to visit your graphics card manufacturer’s website, find your model and download the latest drivers for it. This process is rather simple, but if you need more information on how to do it, be sure to check our guide on how to update graphics card drivers.

There are many versions of drivers for audio cards, so select the exact version and then download and install it. This can be a long process, especially if you do it manually.  Download TweakBit’s Driver Updater Tool (approved by Microsoft and Norton) to do it automatically. This tool will help you to avoid permanent damage to your PC by downloading and installing the wrong driver versions.

Disclaimer: some functions of this tool are not free.


Solution 6 – Install DirectX

According to users, problems with Civilization 5 can occur if you don’t have the necessary version of DirectX. To fix the issue, you just need to download and install the necessary version for Civilization 5. You can download the required DirectX right from Microsoft’s website.

Alternatively, you can check Civilization 5’s installation directory for DirectX directory. In there you should find the DXSetup file. Just run the setup to install DirectX and the issue should be resolved.


Solution 7 – Remove Lucid Virtu

According to users, you might experience problems with Nvidia graphics if you have Lucid Virtu installed. This solution applies only to Nvidia owners, so if you don’t own Nvidia graphics, you can skip this solution and try something else.

Many users reported that they fixed the problem with Civilization 5 simply by removing Lucid Virtu from their PC. Alternatively, you might be able to fix the problem by switching to the older version of Nvidia drivers.

In order to remove Lucid Virtu entirely, along with its associated files, it’s recommended to use a dedicated removal tool. There are many great tools that can help you with that, but the best are IOBit Uninstaller and Revo Uninstaller , so feel free to try them out.


Solution 8 – Run the game in windowed mode and turn off Anti-aliasing

Many users reported issues while using Civilization 5 and DirectX 11. According to them, the game is unable to start, and the problem seems related to anti-aliasing feature. To fix the issue, you need to check the game’s settings.

According to users, simply set the game to run in Windowed mode and turn off anti-aliasing. After doing that, the game should run without any issues on your PC. It might not be necessary to run the game in windowed mode, so you can just try disabling anti-aliasing.


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Solution 9 – Make sure that your Steam client is up to date

Several users reported that they fixed the problem with Civilization 5 simply by updating their Steam client. In most cases, Steam will automatically install the latest updates when it starts, but sometimes you might miss an important update.

To fix that, you need to check for updates manually. You can do that by following these steps:

  1. Start Steam.
  2. When the Steam client opens, click on Steam in the top right corner and choose Check for Steam Client Updates.
    Civilization V keeps crashing

Steam client will check for available updates and install them automatically. Once the Steam is updated, the issue with Civilization 5 should be resolved.


Solution 10 – Try running the game in Offline mode

If you can’t run Civilization 5 on your PC, try running the game in Offline mode. Several users reported that starting the game in Offline mode fixed the problem for them, so be sure to try that. To start Steam in Offline mode, do the following:

  1. Start Steam.
  2. When the Steam client opens, choose Steam from the toolbar and choose Go Offline.
    Civ 5 Windows 10 won't start
  3. Now click Restart in Offline Mode.
    Civ 5 won't launch after DirectX selection
  4. Once the Steam restarts, try running Civilization 5 again.

This is a simple solution, and few users reported that it works for them, so feel free to try it out.


Solution 11 – Copy the missing DLL files

According to users, they are getting a message about missing DLL files while trying to run Civilization 5. This is usually caused because certain DirectX files are missing from the installation directory. To fix the problem, you need to do the following:

  1. Try running Civilization 5 from its installation directory.
  2. You should now see a message saying that certain files are missing. Write down the name of the missing file since you’ll need it for the next step. In most cases, the missing file should be d3dx9_42.dll, but it might be a different file on your PC.
  3. Navigate to DirectX directory and find the file that has the same name as the missing file from the previous step. In our example, the file should be d3dx9_42_x86 or d3dx9_42_x64. Keep in mind that these files can sometimes have a prefix before them such as Aug2009 or Dec2005, but don’t worry about that.
  4. Now run the file that matches your system architecture. If you’re using 32-bit system run the x86 version, if you’re using a 64-bit system, run the x64 bit version.
  5. Now you should see a list of files. Locate the missing file, in our case that would be d3dx9_42.dll, and copy it to the Civilization 5 installation directory. Alternatively, you can double click the file and choose to extract it to the installation directory.

Once the file is extracted, the problem should be completely resolved and the game should start working.

That’s about it, I hope this article helped you to run Civilization V on your Windows 10 computer. If you have any comments or questions, just reach for the comment section below.


Editor’s Note: This post was originally published in November 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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