FIX: Your computer is not supported Dropbox error

Matthew Adams
by Matthew Adams
Windows & Software Expert
Loading Comments
Download PDF
Affiliate Disclosure

Dropbox is one of the foremost cloud storage services. Users can utilize Dropbox software on various devices, but the apps aren’t available for all platforms.

A Your computer is not supported error message will usually pop up for users who try to utilize Dropbox on unsupported platforms.

In some cases, however, users might still be able to fix a “Your computer is not supported” Dropbox error without needing to change their platforms.

First, check the platform system requirements for Dropbox. Dropbox supports Windows 7, 8, 8.1, and 10. Therefore, XP and Vista users can forget about utilizing Dropbox software without upgrading their platforms.

If the “Your Computer is not supported” error still appears on seemingly compatible Windows platforms, however, check out the resolutions below.

How can I fix Your computer is not supported error?

1. Try using your web browser to access Dropbox

UR browser Your computer is not supported Dropbox

A good workaround for this issue might be using the web version of Dropbox. To do this, just open Dropbox in your browser and it should work.

While Dropbox supports almost any browser, we suggest using UR Browser, especially if you need a reliable and secure browser.

UR Browser won’t send your data to Google, and thanks to the privacy, tracking and malware protection, you can securely browse the web.

What makes UR Browser better than Chrome? Read our review to find out!

2. Turn off Compatibility mode for Dropbox

  1. The “Your computer is not supported” error can be due to a compatibility mode setting. Right-click the Dropbox software icon on the desktop or in File Explorer and select Properties.
  2. Click the Compatibility tab shown directly below.Compatibility tab dropbox error your computer is not supported
  3. Deselect the Run this program in compatibility mode for setting.
  4. Click the Apply and OK buttons to save the new settings.

2. Install the UWP Dropbox App for Windows 10 S Mode

Users who utilize Windows 10 in S mode need to install the UWP Dropbox app from the MS Store. The Dropbox desktop app available on the page isn’t compatible with Windows 10 S mode.

So, Win 10 S mode users need to get the UWP Dropbox app from its MS Store page.
UWP Dropbox app page dropbox error your computer is not supported

3. Convert the Hard Drive’s File System to NTFS

  1. Note that an NTFS formatted hard drive is also a Windows system requirement for Dropbox. To convert a FAT32 hard drive to NTFS, open Run by pressing the Windows key + R hotkey.
  2. Enter ‘cmd’ in Run and press the Ctrl + Shift + Enter hotkey to open an elevated Command Prompt.
  3. Then input ‘convert C: /FS:NTFS’ in Command Prompt, and hit the Enter key. Thereafter, wait for the conversion to complete.

The NTFS command dropbox error your computer is not supported

Want to learn more about FAT32 file system? Here’s everything you need to know!

4. Update Windows 10 to the Latest Build Version

Also note that the Dropbox UWP app supports Windows 10 build versions 15063.0 or higher. Version 15063.0 refers to the 2017 Windows 10 Creators Update.

So, some users might need to update their Windows 10 platforms to the latest versions to run the Dropbox UWP app.

At any rate, Windows 10 will initiate automatic feature updates for users still utilizing Win 10 versions that are approaching their end of support dates.

The Check for updates button dropbox error your computer is not supported

So, the “Your computer is not supported” error message doesn’t necessarily always mean there’s no way users can run Dropbox software without changing platforms.

Users can also utilize Dropbox cloud storage within compatible web browsers without any extra software.