Dropbox error: Your computer is not supported [Solved]

Matthew Adams
by Matthew Adams
Windows & Software Expert
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  • Dropbox is beyond doubt great to many users that require a decent amount of storage.
  • While the app does a good job accommodating files, it seems that some users are having difficulties using it on compatible Windows platforms.
  • Feel free to check out our collection of guides in the Browsers Hub.
  • In our Web & Cloud section, you'll find even more ideas for safekeeping your important data.
FIX: Your computer is not supported Dropbox error

Dropbox is one of the foremost cloud storage services. Users can utilize Dropbox software on various devices, but the apps aren’t available for all platforms.

A Your computer is not supported error message will usually pop up for users who try to utilize Dropbox on unsupported platforms.

In some cases, however, users might still be able to fix the Your computer is not supported Dropbox error without needing to change their platforms.

It’s important to start by checking the platform system requirements for Dropbox. Dropbox supports Windows 7, 8, 8.1, and 10. Therefore, XP and Vista users can forget about utilizing Dropbox software without upgrading their platforms.

If the error still appears on seemingly compatible Windows platforms, check out the resolutions below.

How can I fix the error Your computer is not supported on Dropbox?

1. Use your web browser to access Dropbox

A good workaround for this issue might be using the web version of Dropbox. To do this, just open Dropbox in your browser and log in using your credentials.

While Dropbox supports almost any browser, we suggest using Opera, especially if you need a reliable and secure browser.

Opera won’t send your data to Google, and thanks to the privacy, tracking, and malware protection, you can securely browse the web.

Additional features include Facebook messenger and Instagram integration, a pop-out video player, and the ability to organize tabs into workspaces. If you already haven’t, you might want to try Opera out.

Opera

Opera

Organize your workspace and get fast access to all your files stored on Dropbox. No errors, no data collection or pop-up alerts with the free, built-in VPN.

2. Use a third-party software

Sync is a top-class solution for Dropbox which also allows you to use up to 5 GB of free storage space. The interface is intuitive and very user friendly, you will have no problem adjusting to it.

The tool allows you to conveniently transfer and store your files at an incredible uploading speed without having to worry about data loss or syncing problems. Additionally, you can access them later on from any location, across all your devices.

This software solution is offering more than just a secure storage space. Through its powerful back-up and recovery features, you will have your data protected against any form of threat.

Once you are convinced about how amazing this tool is, you can upgrade your storage quota by up to 4 TB according to the subscription plan of your choice.

Sync.com

Sync.com

Looking for a better storage tool? Sync all your files effortlessly across all your devices with this amazing cloud solution!
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3. Turn off Compatibility mode for Dropbox

  1. Right-click the Dropbox software icon and select Properties.
  2. Click the Compatibility tab.Compatibility tab dropbox error your computer is not supported
  3. Deselect theRun this program in compatibility mode box.
  4. Click the Apply and OK button.

4. Install the UWP Dropbox App for Windows 10 S Mode

Users who utilize Windows 10 in S mode need to install the UWP Dropbox app from the MS Store.

The Dropbox desktop app available on the dropbox.com page isn’t compatible with Windows 10 S mode.

So, Win 10 S mode users need to get the UWP Dropbox app from the MS Store page.
UWP Dropbox app page dropbox error your computer is not supported


5. Convert the Hard Drive’s File System to NTFS

  1. Press the Windows key + R hotkey to open Run.
  2. Enter cmd in Run and press the Ctrl + Shift + Enter hotkey.
  3. Next, input convert C: /FS:NTFS in Command Prompt.
  4. Hit the Enter key.

The NTFS command dropbox error your computer is not supported


6. Update Windows 10

The Dropbox UWP app supports Windows 10 build versions 15063.0 or higher. Version 15063.0 refers to the 2017 Windows 10 Creators Update.

So, some users might need to update their Windows 10 platforms to the latest versions to run the Dropbox UWP app.

At any rate, Windows 10 will initiate automatic feature updates for users still utilizing Windows 10 versions that are approaching their end of support dates.

The Check for updates button dropbox error your computer is not supported

So, the Your computer is not supported error message doesn’t necessarily always mean there’s no way you can run the Dropbox software without changing platforms.

You can also utilize Dropbox cloud storage within compatible web browsers without any extra software.

We hope that one or more of the above resolutions will fix the error message for most users.

Which one of the methods above helped you fix your Dropbox issue? Let us know by leaving us your feedback in the comments section below.

Editor’s Note: This post was originally published in September 2019 and has been since revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.

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