FIX: Error 404 – The requested resource is not available

By: Elsie Otachi
5 minute read
error 404 – the requested resource is not available

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Whenever you request a web page and receive the error 404 – the requested resource is not available – at the top of your browser, or you get messages such as ‘the page cannot be found’, or ‘the page you are looking for might have been removed, had its name changed, or is temporarily unavailable’, it can be due to several causes.

Some of the known and common causes when the web server returns the HTTP Error 404 – the requested resource is not available message (when it can’t retrieve the requested page) include:

  • The file you requested has been renamed
  • The file has been moved elsewhere and/or deleted
  • The file is temporarily unavailable due to maintenance, upgrades or other causes that are unknown
  • The file doesn’t exist
  • IIS 6.0 – the appropriate web service extension or MIME type has not been enabled
  • A virtual directory has been mapped to the root of a drive on a different server

While this error 404 may sound technical at face value, there are some quick fixes you can try and see whether it helps solve the issue on your computer.

How to fix error 404 – the requested resource is not available

  1. Check your URL
  2. Boot in Safe Mode with Networking
  3. Perform a Clean Boot
  4. Run System File Checker scan
  5. Run Internet Explorer in no add-ons mode
  6. Reset Internet Explorer settings
  7. Troubleshoot error 404 on a server running IIS

1. Check your URL

Check if you typed the correct URL. A wrong URL will bring up the error 404, whether it’s a single letter or number, it makes a difference.

2. Boot in Safe Mode with Networking

Safe Mode with Networking starts Windows in safe mode, including the network drivers and services you need to access the internet or other computers on the same network.

Follow these steps to boot into safe mode with networking:

  • Restart your computer
  • When the sign-in screen is displayed, hold down SHIFT key while you select Power then Restart
  • After the computer restarts to Choose an option screen, select Troubleshoot

error 404 – the requested resource is not available

  • Click Advanced options

error 404 – the requested resource is not available

  • Click Startup Settings
  • Click Restart
  • Once it restarts, you will see a list of options. select 5 or F5 for Safe Mode with Networking

Once you’re in safe mode, try to perform a clean boot as described in the next solution.

3. Perform a Clean Boot

If you manage to boot in Safe Mode, perform a clean boot to eliminate any software conflicts that may be causing the issue.

Performing a clean boot for your computer reduces conflicts related to software that can bring up the root causes of error 404. These conflicts can be caused by applications and services that start up and run in the background whenever you start Windows normally.

How to perform a clean boot

In order to successfully perform a clean boot on Windows 10, you have to be logged on as the administrator, then follow these steps:

  • Go to the search box
  • Type msconfig

error 404 – the requested resource is not available

  • Select System Configuration

error 404 – the requested resource is not available

  • Find Services tab

error 404 – the requested resource is not available

  • Select Hide all Microsoft services box

error 404 – the requested resource is not available

  • Click Disable all
  • Go to Startup tab
  • Click Open Task Manager

error 404 – the requested resource is not available

  • Close Task manager then click Ok
  • Reboot your computer

You will have a clean boot environment after all these steps are carefully followed, after which you can try and check if the problem is gone.

How to exit Safe Mode with Networking:

  • Right click Start button
  • Select Run

error 404 – the requested resource is not available

  • Type msconfig
  • A pop up will open
  • Go to the Boot tab

error 404 – the requested resource is not available

  • Deselect or uncheck Safe Boot option box
  • Restart your computer

ALSO READ: How to add the Safe Mode Feature to the Boot menu in Windows 10

4. Perform a system file checker scan

A System File Checker scan checks or scans all protected system files, and then replaces the incorrect versions, with the genuine, correct Microsoft versions.

Here’s how to do this:

  • Click Start
  • Go to the search field box and type CMD
  • Select Command Prompt

error 404 – the requested resource is not available


For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

  • Right click and select Run as Administrator

error 404 – the requested resource is not available

  • Type sfc/scannow

error 404 – the requested resource is not available

  • Press Enter
  • Restart your computer

5. Run Internet Explorer in No Add-ons mode

As you open web pages on your computer, you can use Internet Explorer (with No Add-Ons mode) as a failsafe mode, or an alternative browser with its own safe mode, and check error 404 – the requested resource is not available issue persists.  This means you temporarily disable all add-ons and see if they’re causing the issue.

Here’s how to do this:

  • Click Start
  • Select All Apps

error 404 – the requested resource is not available

  • Click Accessories

error 404 – the requested resource is not available

  • Click Internet Explorer
  • Click Tools

error 404 – the requested resource is not available

  • Select Internet Options

error 404 – the requested resource is not available

  • Under Programs tab, click Manage Add-ons

error 404 – the requested resource is not available

If it works fine in the No Add-ons mode, then an add-on could be causing the error, so you need to re-enable each one by elimination to determine which one is causing the issue.

6. Reset Internet Explorer

If the filename contains a virus and was deleted error persists, then you can try to reset Internet Explorer settings.

This action, however, is irreversible, and may reset security or privacy settings added to the list of Trusted Sites, including parental control settings so note the sites before you do the reset.

Here are the steps to resetting Internet Explorer settings to the factory default settings:

  • Close all windows
  • Select Tools

error 404 – the requested resource is not available

  • Select Internet Options

error 404 – the requested resource is not available

  • Select Advanced tab

error 404 – the requested resource is not available

  • Go to Reset Internet Explorer Settings

error 404 – the requested resource is not available

  • Select Reset
  • Select Close once default settings have been applied
  • Click OK
  • Restart your computer to apply changes

7. Troubleshoot error 404 on a server running IIS

If you’re on a server running IIS, you can resolve error 404 by verifying that the file requested exists on the IIS computer and it is in the correct location.

Use the IIS Microsoft Management Console (MMC) snap-in to determine where the file exists in the IIS computer’s file system.

This is important if the website uses a virtual directory – one that isn’t contained in the home directory of the website, but appears to the client browser as if it does. The virtual directory must be mapped to a subfolder on a drive or reference files by name.

Did any of these solutions help you fix the error 404 – the requested resource is not available problem? Let us know by leaving a comment in the section below.

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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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