Every so often you’ll find users of different VPN services post their connection and troubleshooting issues either through social media or official pages of the service providers.
One such issue is when ExpressVPN won’t work with Netflix, but this is just among the many, because VPN connections are affected by a myriad of factors that impact on the speeds or accessibility.
The most common connection error message you may get when trying to access sites such as Netflix, Hulu, Amazon Prime or even BBC iPlayer would read: “You seem to be using an unblocker or proxy, OR, You’ll need to disable your anonymizer.”
This article is for users who are getting an ExpressVPN Netflix error, or rather, ExpressVPN won’t work with Netflix, so try some of the solutions listed below and see if it helps.
What can I do if ExpressVPN isn’t working with Netflix?
- Check your IP address
- Check your internet connection
- Try connecting to another ExpressVPN Location
- Change the protocol
- Disable your security software
- Download the latest ExpressVPN version
- Flush the DNS
- Manually configure DNS settings
- Manually configure proxy settings
Solution 1: Check your IP address
If ExpressVPN won’t work with Netflix, check your IP address for information such as your city or region (country) next to the location you selected when you connected with ExpressVPN.
If it shows a location near you, it means you’re not connected to an ExpressVPN server location, so try connecting again.
You can also try Cyberghost VPN for Netflix. It has a special feature that unblocks a bunch of useful internet services including Netflix.
Solution 2: Check your internet connection
To test if you have an active internet connection, disconnect from ExpressVPN then try accessing a website the usual way. If you cannot access even when disconnected from the VPN, check your internet connection.
However, if you can access while disconnected from the VPN, try the next solution.
Solution 3: Try connecting to another ExpressVPN Location
If you can access the internet when disconnected from ExpressVPN, but cannot connect to a server location, choose a different server location from the list of locations.
For Windows users, take the steps below to choose a different ExpressVPN server location:
- Click Choose Location to access the list of locations
- Click on the server location to connect, then click ON button (you can also connect by double-clicking on the location)
- Go to the Recommended tab to see the list of top VPN picks to connect to
- Click All tab to see the list of VPN server locations by region
- Click Favorites tab to show the locations you saved as favorites. It also shows the three Recently Connected locations you connected to
- To find your desired location, go to the search bar by pressing CTRL+F, then type the name of your desired server location and double-click on it to connect
- Once you disconnect from the location you selected, you can go back to your smart location by clicking on Smart Location
If ExpressVPN gets stuck on connecting, check out this guide to fix the problem.
Solution 4: Change the protocol
Your device connects to ExpressVPN servers using VPN protocols, the default one being the UDP protocol, which in some countries like the Middle East, is blocked.
So you can try and change the protocol, which will also help you achieve faster connection speeds.
Unlike ExpressVPN, from our experience, CyberGhost doesn’t get stuck with Netflix. Install now Cyberghost (currently 77% off), and secure your connection without having problems with Netflix compatibility. With over 10 million users and more than 1250 servers worldwide, it will protect your PC from attacks while browsing, mask your IP address and block all unwanted access.
For optimal performance, choose the OpenVPN TCP first, then L2TP, and finally PPTP protocols in that order. However, ExpressVPN doesn’t recommend using PPTP unless it is very necessary to do so as it offers minimal security.
Windows users can change the protocol using these steps:
- Go to the ExpressVPN window and click on the hamburger menu, then select Options (do this while disconnected from the VPN)
- Under Protocol tab, select the protocol you want to use and click OK
Solution 5: Disable your security software
- Configure the program blocking the connection to allow ExpressVPN. You may need to change the security level from High to Medium (depending on the program) and grant exceptions to ExpressVPN or UDP ports 1194-1204, or set it to Trust ExpressVPN.
- If you have the option to reinstall the security software or program blocking ExpressVPN connection, install it after the VPN is already installed so that it allows the VPN to connect by first uninstalling ExpressVPN, then uninstall the program blocking the connection, install ExpressVPN again, then reinstall the program blocking the connection.
Check if you can connect again and try to access Netflix.
If you Windows Firewall is blocking the VPN, check out this guide to get rid of the problem.
Solution 6: Download the latest ExpressVPN version
Uninstall the ExpressVPN app you’re running, then sign in to your ExpressVPN account and select Set up ExpressVPN. Find the latest version for your device and then connect again, then see if you can access Netflix.
For Windows 10 users, here’s how to set up ExpressVPN:
- Right click Start and select Programs and Features
- Find ExpressVPN from the list of programs and select Uninstall
- In the SetUp Wizard, click You’ll get a notification after a successful uninstall, so click Close to exit the wizard.
- If the ExpressVPN is still listed as available after uninstalling it, right click Start and select Run
- Type ncpa.cpl and press Enter to open the Network Connections window
- Under Network Connections, right click on the WAN Miniport labeled ExpressVPN
- Select Delete
- Click Start and select Settings
- Click Network & Internet
- Select VPN. If you see ExpressVPN as available, delete it
Connect again to ExpressVPN and see if you can access Netflix.
You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.
Solution 7: Flush the DNS
In some countries, DNS entries saved from your ISP on your computer may be intentionally wrong, as an additional method of blocking Netflix and other sites.
In this case, flush your DNS cache so your computer can automatically access ExpressVPN’s DNS for the proper/correct entries. Here’s how to do it in Windows:
- Click Start
- Select All Apps
- Click Accessories
- Right click Start and select Command Prompt (Admin)
- Type ipconfig /flushdns and press Enter. You should get a confirmation that says: Windows IP Configuration Successfully flushed the DNS Resolver Cache.
If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look at this guide.
Solution 8: Manually configure DNS settings
Your computer may not automatically connect to ExpressVPN DNS servers, so you need to configure it with ExpressVPN DNS servers’ IP addresses, manually.
Manually configuring your computer with other DNS server addresses helps you access Netflix and other blocked sites, and enjoy faster connection speeds. Here’s how to do it in Windows:
Step 1: Open Network Connections settings
- Right click Start and select Run
- Type ncpa.cpl and click OK
- In Network connections window, find your usual connection, either LAN or Wireless network connection.
- Right click the connection and select Properties
Step 2: Set the DNS server addresses
- Double click Internet Protocol Version 4 (IPv4) or just Internet Protocol
- Select Use the following DNS server addresses
- Type these Google DNS server addresses: Preferred DNS server 220.127.116.11 and Alternate DNS server 18.104.22.168
- If Google DNS is blocked, try the following: Neustar DNS Advantage (22.214.171.124 and 126.96.36.199) enter and press OK, and, Level3 DNS (188.8.131.52 and 184.108.40.206) enter and press OK.
Step 3: Set ExpressVPN DNS settings
For ExpressVPN 5.X/4.2/4.1/4.0
- Click the three dots and select
- Select Advanced tab
- Uncheck the Only use ExpressVPN DNS servers while connected to the VPN box and click OK
For ExpressVPN 3.X
- Go to Options
- Uncheck the Only use DNS servers set by the VPN option
Once you have configured your computer for ExpressVPN DNS servers, flush old DNS entries again as described in solution 7 above.
Solution 9: Manually configure proxy settings
A proxy server is the go-between your computer and the internet, and is used to hide your real location so you can access websites that Netflix, that would otherwise be blocked.
If you have internet connection issues, it is possible that it has been set to use a proxy server.
Ensure your browser is set to auto-detect proxy or no proxy, then use the instructions to manually configure proxy settings for your browser. Here’s how to disable proxy settings for Internet Explorer:
- Click Tools
- Select Internet Options
- Go to Connections tab
- Click LAN settings
- Uncheck all the options except Automatically detect settings and click OK for all
Proxy server issues are pretty annoying. Make them a thing of the past with the help of this guide.
Let us know if any of these solutions helped fix ExpressVPN Netflix error.
If you have any other suggestions or questions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out.
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