Fix: File Explorer Freezes When I Make a New Folder in Windows 8.1/10

By: Marian Cularea
5 minute read

Seeing that we have some ongoing issues with the File Explorer in Windows 8.1 and Windows 10 and our users are becoming more and more upset about this new Windows 8.1 or Windows 10 operating system I have decided to explain a bit below how you can fix the File Explorer if it freezes when you are trying to make a new folder in Windows 8.1 and Windows 10. So follow the article below and get your explorer working in just a couple of minutes.
Fix File Explorer freezes when I try to make a new folder in Windows 8.1, Windows 10
Usually in Windows 8.1 or Windows 10 the File Explorer freezes because either you have a third party application that is interfering with the system files or you might need to refresh your Windows 8.1 or Windows 10 device by applying the methods below. Also to save you some more time please follow the methods below in the order they are in the tutorial, going to the next method if the previous one did not work for you.

Tutorial: fixing File Explorer if it freezes when you make a new folder (Windows 8.1 and Windows 10)

First method:

  1. Go to the Start menu of your Windows 8.1 or Windows 10 device.
  2. Write the following: “Regedit” without the quotes.
  3. Press the “Enter” button on the keyboard.
  4. You should have in front of you the “Registry Editor” window.
  5. On the left side panel you will need to left click or tap on the “HKEY_CLASSES_ROOT” folder.
  6. In the “HKEY_CLASSES_ROOT” folder you will need to find and left click or tap on the “CLSID” folder.
  7. In the “CLSID” folder find and left click on the “{8E74D236-7F35-4720-B138-1FED0B85EA75}” folder.
  8. In the “{8E74D236-7F35-4720-B138-1FED0B85EA75}” find and right click or tap on the “ShellFolder”.
  9. From the menu that pops up you will need to left click or tap on the “Permissions” feature.
  10. In the Permissions window that shows you need to left click or tap on the “Advanced” button in that window.
  11. Left click or tap on the “Owner” tab situated in the upper side in this window.
  12. Left click or tap on the “Change” button present in the Owner tab.
  13. Check the box next to “Replace” for the subcontainers and objects.
  14. You will also need to check the box next to “Replace all child object permissions with inheritable permissions from this subject”
  15. Left click or tap on the “OK” button in the lower side of this window.
  16. In the list of usernames you will need to left click or tap on your username to select it.
  17. After you select your username go to the “Permissions for Users” topic.
  18. Check the box for the “Allow” on the “Full Control” feature.
  19. Left click or tap on the “OK” button situated in the lower side of this window.
    You should now have the “Registry Editor” window in front of you and on the right side you need to look for the “Attributes” option.
  20. Double click on the “Attributes” icon.
  21. You should now have a “DWORD” window in front of you.
  22. Under the “Value Data” field you will need to delete what it is in there and write a “0” without the quotes.
  23. Press the “OK” button in the “Edit DWORD” window.
  24. Close the “Registry Editor” window and reboot your Windows 8.1 or Windows 10 device.
  25. After the device is up and running check to see if your File Explorer still freezes when you try to make a new folder.

Second method:

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  1. Go again in the “Registry Editor” window as you did in the first method.
  2. On the left side panel you will need to left click or tap on the ” HKEY_LOCAL_MACHINE” folder to open it.
  3. Now in the “HKEY_LOCAL_MACHINE” folder left click or tap on the “SOFTWARE” folder to open it.
  4. In the “SOFTWARE” folder left click or tap on the “Microsoft” folder to open it.
  5. In the “Microsoft” folder left click or tap on the “Windows” folder to open it.
  6. In the “Windows” folder left click or tap on the “CurrentVersion” folder to open it.
  7. In the “CurrentVersion” folder left click or tap on the “Shell Extensions” to open it.
  8. In the “Shell Extensions” folder left click or tap on the “Approved” folder.
  9. Now that you are in the “Approved” folder you should have in the right panel the “{289AF617-1CC3-42A6-926C-E6A863F0E3BA}” feature.
  10. Double click on the “{289AF617-1CC3-42A6-926C-E6A863F0E3BA}” entry to open it.
  11. Under the “Value data” field in this entry you will need to remove what is there and write a “0” without the quotes.
  12. Left click or tap on the “OK” button to save the changes.
  13. Close the “Registry Editor” window.
  14. Reboot your Windows 8.1 or Windows 10 device.
  15. Check to see if your file explorer still freezes after the reboot of the system.

Third method:

  1. Press and hold the “Windows” button and the “R” button.
  2. You should have in front of you the “Run” window.
  3. In the run box you will need to write the following: “cmd”.
  4. Press the “Enter” button on the keyboard.
  5. Now the “Command Prompt” window should pop up.
  6. In the cmd window write the following: “SFC /SCANNOW” without the quotes .
  7. Press the “Enter” button on the keyboard.
  8. Let the System file checker finish the process.
  9. After the process is finished write in the “Command Prompt” window the following: “EXIT” without the quotes.
  10. Press the “Enter” button on the keyboard.
  11. Reboot your Windows 8.1 or Windows 10 device.
  12. Check and see if your file explorer is still freezing when you try to make a new folder.

Forth method:

  1. Press and hold the “Windows” button and the “C” button.
  2. Now the “Charms” bar should be in front of you.
  3. Find and left click on the “Settings” feature from the Charms bar menu.
  4. Left click or tap on the “Change PC Settings” feature.
  5. Left click or tap on the “Update & Recovery” option.
  6. Look for the “Refresh your PC without affecting your files” feature.
  7. Left click or tap on the “Get started” button in the section above.
  8. Follow the instructions on the screen very carefully and if you are not completely certain you want to do this please make a backup copy of your system and only then proceed further with this step.
  9. After the refresh procedure is done see if your File Explorer will function correctly.

Fifth method:

Usually the application “Autodesk Inventor” might cause several issues with your File Explorer if you have it installed on a Windows 8.1 or Windows 10 operating system therefore as a last resort please uninstall this application and reboot your Windows device.

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There you go, if you follow the methods above I am sure you can fix your Windows 8.1 or Windows 10 File Explorer from freezing or crashing again during your usage. You can also write us in the comments section of the page below if you have any further questions related to this article and I will help you further with your issue.

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