Fix: File Explorer Freezes When I Make a New Folder in Windows 8.1/10

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fix file explorer freezes

Home » Fix » Fix: File Explorer Freezes When I Make a New Folder in Windows 8.1/10

Seeing that we have some ongoing issues with the File Explorer in Windows 8.1 and Windows 10 and users are becoming more and more upset about this problem, we decided to write this article.

We’ll show you how to fix File Explorer freezes when you try to make a new folder in Windows 8.1 and Windows 10. So, follow the instructions below to get your Explorer working in just a few minutes.
Fix File Explorer freezes when I try to make a new folder in Windows 8.1, Windows 10In Windows 8.1 or Windows 10, the File Explorer usually freezes either because you have a third party application that is interfering with the system files or you because your might need to refresh your device by applying the methods below. Also, to save more time, please follow the methods below in the order they are listed in the tutorial, going to the next method if the previous one did not work for you.

Fix File Explorer if it freezes when you make a new folder (Windows 8.1 and Windows 10)

  1. Tweak your Registry
  2. Tweak Shell extensions in the Registry
  3. Run SFC scan
  4. Reset your PC
  5. Uninstall Autodesk Inventor
  6. Update the OS/ drivers
  7. Disable wallpaper slideshow
  8. Run the System maintenance troubleshooter
  9. Hide hidden files and folders
  10. Turn off Quick Access and File Preview

1. Tweak your Registry

  1. Go to the Start menu > type ‘Regedit’ without the quotes
  2. Press the Enter button on the keyboard
  3. You should have in front of you the “Registry Editor” window
  4. On the left side panel, select the “HKEY_CLASSES_ROOT” folder
  5. In the “HKEY_CLASSES_ROOT” folder, located and select the “CLSID” folder.
  6. Now navigate to the “{8E74D236-7F35-4720-B138-1FED0B85EA75}” folder > right click on the “ShellFolder”
  7. On the menu that pops up, select the “Permissions” feature > click on the “Advanced” button
  8. Select the “Owner” tab situated in the upper side in this window
  9. Click on the “Change” button present in the Owner tab
  10. Check the box next to “Replace” for the subcontainers and objects
  11. Check the box next to “Replace all child object permissions with inheritable permissions from this subject” > hit OK
  12. In the list of usernames, select your username > go to “Permissions for Users”
  13. Check the “Allow” box on the “Full Control” option > hit OK
  14. You should now have the “Registry Editor” window in front of you and on the right side you need to look for the “Attributes” option.
  15. Double click on the “Attributes” icon > located the “DWORD” window
  16. Under the “Value Data” field, delete what it is in there and set 0 (zero) as key value > OK
  17. Close the “Registry Editor” window and reboot your Windows 8.1 or Windows 10 device.
  18. After the device is up and running, check to see if your File Explorer still freezes when you try to make a new folder.

Note: If the paths listed above are not available on our computer, go to the next solution.

2. Tweak Shell extensions in the Registry

  1. Go again in the “Registry Editor” window as you did in the first method.
  2. On the left side panel, select the ” HKEY_LOCAL_MACHINE” folder to open it.
  3. Now in the “HKEY_LOCAL_MACHINE” folder, click on the “SOFTWARE” folder to open it.
  4. Select the “Microsoft” folder to open it > click on the “Windows” folder
  5. In the “Windows” folder, select the “CurrentVersion” folder > go to “Shell Extensions”fix file explorer freezes
  6. Select the “Approved” folder.
  7. Now that you are in the “Approved” folder, you should have in the right panel the “{289AF617-1CC3-42A6-926C-E6A863F0E3BA}” key.file explorer freezes fix
  8. Double click on the “{289AF617-1CC3-42A6-926C-E6A863F0E3BA}” entry to open it.
  9. Under the “Value data” field in this entry, remove what is there and write a “0” without the quotes > hit OK to save the changes.
  10. Close the “Registry Editor” window > restart your computer
  11. Check to see if the issue persists.

ALSO READ: Fix: PDF thumbnails not showing in File Explorer on Windows 10

3. Run SFC scan

  1. Go to Start > type ‘run’ > double click on the first result
  2. You should now have in front of you the “Run” window.
  3. In the Run box, type cmd > hit Enter
  4. Now the “Command Prompt” window should pop up.
  5. Type the following command: sfc /scannow > hit EnterSFC scan
  6. Let the System File Checker finish the process.
  7. After the process is finished, close Command Promp
  8. Reboot your Windows 8.1 or Windows 10 device.
  9. Check and see if your File Explorer is still freezing when you try to make a new folder.

4. Reset your PC

Before you proceed, don’t forget to backup your system. In case anything goes wrong, you will be able to restore a working version of Windows.

  1. Go to Settings > navigate to Windows Update > select Recovery
  2. Go to the option ‘Reset this PC’ to reinstall Windows and keep your personal files
  3. Click on the “Get started” buttonfile explorer keeps freezing fix
  4. Follow the on-screen instructions carefully.
  5. After the refresh procedure is done, see if your File Explorer will function correctly.

5. Uninstall Autodesk Inventor

Usually the application “Autodesk Inventor” might cause several issues with your File Explorer if you have it installed on a Windows 8.1 or Windows 10 operating system. Therefore, please uninstall this application and reboot your Windows device.

6. Update the OS/ drivers

File Explorer freezes may also be triggered by outdated OS versions and outdated drivers. You can fix this problem within minutes by installing the latest Windows OS updates and driver versions.

The quickest way to do this is by using Windows Update. Go to Settings > Update & Security > click on ‘Check for updates’.

check for updates

Make sure that all your drivers are updated. Go to Device Manager and check if there are any exclamation marks near your drivers. If this is the case, right-click on the problematic drivers and select ‘Update driver’.

update drivers

This can be a long and tedious process if you do it manually, but it’s vital for your system to work properly. Thus, we suggest updating your drivers automatically with a dedicated tool.

Tweakbit Driver Updater (approved by Microsoft and Norton) will automatically identify each device on your computer and match it with the latest driver versions from an extensive online database. Drivers can then be updated in batches or one at a time, without requiring the user to make any complex decisions in the process.

Here is a guide on how to use this tool:

    1. Download and install TweakBit Driver Updaterdriver updater starting window
    2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
      screenshot while driver updater tool is scanning for outdated drivers
    3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
      Automatically Update complete
      Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Disclaimer: some features of this tool are not free.

7. Disable wallpaper slideshow

Many Windows 10 users confirmed that disabling wallpaper slideshow fixed the problem.

Whenever the background/theme colors would change it caused a spike in CPU usage that caused file Explorer to freeze up and crash. After using a static background image never had the issue again.

So, if you enabled wallpaper slideshow, try turning the feature off to see if File Explorer continues to crash.

Go to Settings > Personalization > select Background > disable Slideshow.

8. Run the System Maintenance Troubleshooter

Microsoft’s System Maintenance Troubleshooter is a powerful tool that finds and cleans up unused files and shortcuts and performs maintenance tasks.

  1. Go to Start > type “System Maintenance” > select Review your computer’s status and resolve issues
  2. Select Maintenancesystem maintenance windows 10
  3. Scroll down and go to Troubleshootingtroubleshoot system maintenance
  4. Navigate to System and Security > select Run Maintenance tasksrun maintenance tasks windows 10
  5. A new window will pop allowing you to troubleshoot your PC and prevent future issuestroubleshoot windows 10
  6. Click on Next and follow the on-screen instructions to fix your computer and get rid of the File Explorer freezing issue.

9. Hide hidden files and folders

Windows 10 allows you to hide certain files and folders so that not all users can access them. In rare cases, enabling the option to show hidden files and folders may surprisingly trigger File Explorer freezes and crashes.

Here is how to revert these settings:

  1. Go to Start > type ‘file explorer options’ > select File Explorer Options from the list of results.file explorer options
  2. Navigate to the View tab >select Don’t show hidden files, folders or drives.disable show hidden files
  3. Click on Apply and OK to save changes.

10. Turn off Quick Access and File Preview

Disabling Quick Access and File Preview in File Explorer may help you fix this problem. Here are the instructions to follow:

  1. Open File Explorer Options just like you we showed you at step 9
  2. Select the General tab > set Open File Explorer to This PC.file explorer settings
  3. Uncheck Show recently used files in Quick access and Show frequently used folders in Quick access options. Click on the Clear button to clear the history as well.disable quick acess file explorer
  4. Click on the View tab > uncheck Show preview handlers in preview pane >hit Apply and OK to save your new settings.disable preview handlers windows 10
  5. Disable the Preview pane by opening File Explorer and pressing the Alt + P keys.

There you go, if you follow the methods above, I am sure you can fix your Windows 8.1 or Windows 10 File Explorer so that it won’t freeze or crash again. If you have further questions related to this article, use the comments section below to contact us.

Editor’s Note: This post was originally published in January 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.



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