ARK: Survival Evolved is still in the Early Access phase, with a lot of issues that need to be resolved before its final release. Nevertheless, with the right setup and functioning server, players can already experience this unique adventure.
One of the issues we have all had while playing online has to do with the server. This is especially the case with games that feature many custom servers created by players. Both have their pros and cons, but we advise you to inform yourself before starting the game. Today, we will try to fix the annoying server issues and help you stay on track.
ARK: Survival Evolved server is not responding
- Make sure the server up to date
- Verify the game integrity
- Disable background programs
- Disable Port Forwarding
- Reset your Network Adapter in Command Prompt
- Use alternative DNS address
- Forward additional port
1. Make sure the server up to date
If you are playing on a dedicated server, the first thing you should do in case of an error is to restart it. By doing this, the server is updated since the client and the server are on the same version. You must be aware that the game is occasionally unstable and sometimes the only thing you can do is wait for the next patch that may fix the issue.
2. Verify the game integrity
From time to time, a game’s installation files may become corrupted or incomplete. This can cause various problems and server connectivity is not an exception. Therefore, you need to verify your game’s integrity in order to experience stable online gameplay. To do so, follow these instructions:
- Go to the Steam client.
- Open Library.
- Right-click Ark: Survival Evolved.
- Open Properties.
- Go to Local files.
- Choose Verify integrity of game files.
- The tool will find and replace missing or corrupted files.
3. Disable background programs
Background programs can slow down your bandwidth or even interfere with the game. We advise you to disable antivirus and firewalls temporarily while playing. Additionally, you may want to add the exception for Windows Firewall.
On many occasions, firewalls block connections and prevent you from connecting to a dedicated server. Moreover, you may want to stop all download and try restarting your router and PC.
4. Disable Port Forwarding
Some users presented a workaround for UPnP IGD. If your router has this protocol besides forwarded ports, it may cause lag and faulty connection issues. We advise you to do the following:
- Open your router web interface (The procedure differs for different routers).
- Disable Steam ports and other ports forwarding you have set.
- Save your selection and restart your router and PC.
- Start Ark: Survival Evolved and see is the problem resolved.
As the community members stated, this workaround vastly improved connectivity.
5. Reset your Network Adapter in Command Prompt
You can use the built-in command prompt to restart your network adapter winshock protocol. This can resolve some known connection issues, so it’s worth to give it a try.
- Go to Search Windows and type cmd
- Right-click command prompt and run as administrator.
- In the command line type netsh winsock reset
- After restart confirmation, reboot your PC.
6. Use alternative DNS address
Frequent connection issues can be easily resolved by changing your DNS address with an alternative one. You can do so by following these instructions:
- Right-click the Start button and open Control panel.
- Choose Network and Internet.
- Open Network and Sharing center.
- Click Change Adapter Settings.
- Right-click your active network and open Properties.
- Highlight Internet Protocol Version 4 and open Properties.
- Click Use the following DNS server addresses.
- As alternative address enter 22.214.171.124 (Google DNS).
- Save and try out the game.
7. Forward additional port
Steam ports are mandatorily forwarded in order for you to play games online. However, you may try to forward additional port and resolve the issue that way. That can be done by following this path:
- Open your router’s web interface (login procedure may differ from router to router).
- Open and forward 25147 port.
- Make sure your IP address is static by configuring it with router DHCP.
- Restart your PC and try out the game.
Your IP address must be static or you may need to forward port every time it changes. Dynamic IP and port forwarding are not going well together.
These workarounds should at least temporary resolve your server problems. If the problems are persistent, be sure to contact the server administrator for further help. It’s important to know that, in a majority of cases, the problem isn’t on your side. However, it’s important to make sure that your configuration isn’t the one to blame.
In case you have some questions or suggestions, we look forward to seeing them in the comments section.
Editor’s Note: This post was originally published in February 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.
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