FIX: DirectX encountered an unrecoverable error in Windows

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about... Read more
Affiliate Disclosure
  • DirectX encountered an unrecoverable error is a frequent error message with Call of Duty games.
  • As expected, the error refers to a DirectX failure. 
  • One of the solutions to this problem is to make sure that your device meets the game requirements.
  • Updating the graphics drivers in Windows 10 is equally important.
Fix DirectX encountered an unrecoverable error in Windows
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Some Call of Duty fanatics has encountered a DirectX unrecoverable error when they launch their games in Windows.

When that occurs, the game doesn’t start and returns an error message.

The error is more frequent for COD titles, but might also occur when starting other Windows games.

DirectX is a series of APIs (Application Programming Interfaces) that are essential for multimedia software. The latest DirectX versions ensure better graphics quality for Windows games.

If you have a game returning the DirectX unrecoverable error, this is how you can resolve the issue to get it up and running.

In case you’re trying to install DirectX on Windows 10 and the process fails, check out this guide to solve the issue for good.

How can I fix DirectX unrecoverable error in Windows 10?

1. Reinstall the graphics card driver

  1. First, pres Win key + R to open Run.
  2. Type dxdiag to open the DirectX Diagnostic Tool.
  3. Note down the graphics card and manufacturer details included in the display tab.
    fix directx unrecoverable error
  4. Note down the 32 or 64-bit OS.
    fix directx unrecoverable error
  5. Open the video card manufacturer’s website, and click on the drivers or download center hyperlink. Enter your graphics card in the search box.
  6. Select to download the most updated video card driver that’s compatible with your Windows platform.
  7. Next, press the Win key + X hotkey; and select Device Manager on the Win + X menu.
    fix directx unrecoverable error
  8. Double-click Display adapters and right-click your listed graphics card to open its context menu.
  9. Select the Uninstall device option on the context menu.
  10. Check the Delete the driver settings for this device checkbox, and then press the Uninstall button.
  11. Then restart the Windows OS.
  12. Click Cancel if a prompt window opens for detecting graphics card driver.
  13. Then install the downloaded graphics card driver by selecting its installer in File Explorer. You might also need to extract the zip folder first.

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2. Check the game’s DirectX system requirements

  1. First, open the game’s Steam page. Alternatively, open the game’s page on the publisher’s website.
  2. You can find the DirectX system requirement for the game listed at the bottom of the Steam page. Click a system requirement page link on a publisher’s website.
    fix directx unrecoverable error
  3. Next, press the Win key + R to open Run.
  4. Enter dxdiag in the text box and press OK. Now you’ve opened the DirectX Diagnostic Tool that lists your laptop’s or desktop’s DX version on the System tab.
fix directx unrecoverable error

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The DirectX unrecoverable error will probably occur if your DirectX version doesn’t meet the minimum DX system requirements for a game.

You may or may not be able to update DirectX, but much depends on what Windows platform you have. For example, only Windows 10 currently supports DirectX 12.

Nevertheless, Microsoft has the DirectX End-User Runtime Web Installer with which you can update more outdated DX versions.

Aside from that, you might have to upgrade your Windows OS to get the latest DirectX.

You can also ensure you have the latest DirectX version for a platform by updating Windows.

The Windows updates will usually automatically update DirectX if there’s a more recent version, so make sure your Windows Update service isn’t switched off.

You can manually check for Windows updates by entering control /name Microsoft.WindowsUpdate’in Run’s text box, click OK and then select the Check for updates option.


3. Configure the Display Scaling

  1. You can adjust DPI (Dots Per Inch) settings in Windows 10 by right-clicking the desktop and selecting Display Settings.
    fix directx unrecoverable error
  2. Click Custom scaling to enter a custom DPI scale value.
    fix directx unrecoverable error
  3. Enter 100 in the text box if that isn’t your current DPI scale value, and click the Apply button.
  4. Then click Sign out to apply the custom scale factor.
  5. In Windows 8, drag the DPI scaling bar’s slider all the way to the left.

4. Edit the Registry

DirectX encountered an unrecoverable error in Windows
  1. First, open the Registry Editor by pressing the Win key + R keyboard shortcut and entering Regedit in Run.
  2. Press the OK button on the Run window to open the Registry Editor.
  3. Navigate to this registry location: ComputerHKEY_CLASSES_ROOTPROTOCOLSFiltertext/xml
  4. Click File > Export, enter a file title and click save to back up the selected registry branch.
  5. Right-click text/xml, select the Delete option, and press the Yes button to confirm.
  6. Then close the Registry Editor.

Can’t access Registry Editor? Don’t panic! Check out this guide and solve the issue quickly.


Those are a few potential fixes that might resolve the DirectX unrecoverable error. This article also provides further resolutions for DirectX issues.

If you have any further fixes for the DX unrecoverable error, please share them below.

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Frequently Asked Questions

  • First, check the Game’s DirectX requirements. If your DirectX version is not compatible you will have to install the latest version. If that doesn’t work, try our awesome guide to fix this error.

  • Errors such as 5761, 6065, 6068, 6071 can be resolved by attributing administrative rights to the game. Also, if the game crashes or freezes, read our full guide to fix this problem.

  • Go to the official site and download the latest version. If you can’t install the latest DirectX, follow our expert guide to fix that problem.

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