Fix: “Hmm, we can’t reach this page” error in Microsoft Edge

Ivan Jenic By: Ivan Jenic
7 minute read

Home » Fix: “Hmm, we can’t reach this page” error in Microsoft Edge

Microsoft tries to improve its latest in-house browser Microsoft Edge with every major update for Windows 10. While the browser regularly receives new features, and stability improvements, there are still some issues that bother users even today, more than a year after its release.

One of the problems that has been present since the earliest versions of Windows 10 and Microsoft Edge is the error message “Hmm, we can’t reach this page,” which prevents users from connecting to certain webpages.

There’s a mega-thread on Microsoft’s Community forums, where users are actively reporting this issue even today. Just like it was the case with some other problems related to Windows 10, or its features, Microsoft remains silent about this issue as well, leaving users on their own.

Fortunately, a couple of users managed to find a few solutions for this error message, and they shared them on the forum. So, if you’re encountering the “Hmm, we can’t reach this page” error in Microsoft Edge, we gathered the solutions provided by actual users who had to deal with this problem before, to save you time and effort of wandering on forums looking for the fix.

How to solve the “Hmm, we can’t reach this page” problem in Microsoft Edge

  1. Change DNS server addresses
  2. Make sure DNS client is running
  3. Change your network to Public/Private
  4. Make sure you’re properly connected to Internet
  5. Remove Edge extensions
  6. Disable IPv6
  7. Run the built-in Internet Troubleshooter
  8. Update your computer
  9. Use a new private window
  10. Clear browsing data
  11. Reset your Internet connection
  12. Run IE11 in Emulation Mode

Solution 1 – Change DNS server addresses

The first reported solution for this problem, that actually was the most effective for many people, consists in manually setting the DNS server addresses. If you’re not sure how to do that, follow these instructions:

  1. Go to Search, type network connections, and open View network connections
  2. Right-click on your current network connection, and go to Properties
  3. Now, double-click on Internet Protocol Version 4 (TCP/IPv4)
  4. Check Use the following DNS server addresses, and enter following values:
    • Preffered DNS server: 8.8.8.8
    • Alternate DNS server: 8.8.4.4 microsoft edge we can't reach this page problem
  5. Click OK.

After changing the DNS address, launch Microsoft Edge, to see if the error still occurs while trying to access a certain webpage. If not, your problem is solved.

Speaking of changing DNS settings, it is worth mentioning that Cloudfare recently launch a new DNS server that’s more secure that Google’s. You can also try to use 1.1.1.1 and 1.0.0.1 as your DNS settings to see if this fixes your problem.

If this issue is still present, check the solutions listed below.

Solution 2 – Make sure DNS client is running

If changing the default DNS address didn’t get the job done, you need to make sure the DNS service in Windows 10 is actually running. This process is turned on by default, but there’s a chance that installing an update, or performing some other system action turned it off.

To make sure that the DNS client service is running, do the following:

  1. Go to Search, type services.msc, and open Services
  2. Find the DNS Client servicemicrosoft edge we can't reach this page problem 1
  3. If the service is running normally, move on to another solution, if not, right-click on it, and go to Properties
  4. Now, click on Start, and set Startup type to Automaticmicrosoft edge we can't reach this page problem 2
  5. Save changes and restart your computer.

Once you make sure that the DNS client is running normally, try to connect to a desired webpage in Microsoft Edge once again. If you’re still receiving the error, try the solutions listed below.

Solution 3 – Change your network to Public/Private

For some reason, Microsoft Edge doesn’t work equally on all computers. In some cases, Microsoft Edge needs a network connection to be listed as Public in order to be able to work properly, while sometimes it requires a Private network connection.

The reason for this is unknown to regular users, and Microsoft hasn’t said anything about it either. Even though we don’t know why that’s the case, we can still change the type of network to make Microsoft Edge work normally again. Here’s what you need to do to change your network connection to Public/Private:

  1. Go to Search, type regedit, and open the Registry Editor
  2. Go to the following path:
    • HKLM/Software/Microsoft/Windows NT/CurrentVersion/NetworkList/Profiles
  3. Find your current network connection (you’ll see the name of your network connection under Description)
  4. Once you found your current network, click on it, and open the Category DWORD
  5. Set the value of Category to 1 for Private, or 0 to Public (so, if your network is currently Public, change the value to 1, and opposite)microsoft edge we can't reach this page problem 3
  6. Restart your computer.

Solution 4 – Make sure you’re properly connected to Internet

All of the solutions listed above apply if you’re not able to connect with Edge only. But if you’re not able to open a certain webpage using any other browser, not just Microsoft Edge, you have a problem with your internet connection. In that case, go and check out our articles about internet problems in Windows 10, and what to do if your browser is not able to connect to the Internet.

If you’re still having issues on your PC or you simply want to avoid them for the future, we recommend you to download this tool (100% safe and tested by us) to fix  various PC problems, such as file loss, malware and hardware failure.

Solution 5 – Remove Edge extensions

In rare cases, Edge extensions may prevent the browser from connecting to particular webpages. If you’re getting this error after installing a particular extension, try removing it.

If this doesn’t work, try removing absolutely all the extensions that you installed on your browser, restart you computer and check if the error persists.

Solution 6 – Disable IPv6

Some users confirmed that disabling IPv6 fixed the problem. Although this solution worked for a limited number of users, you may want to give it a try as it may unblock your connection.

Here are the steps to follow:

  1. Go to Start > type ‘control panel’ > launch Control Panel
  2. Go to Network and Internet > Network and Sharing Center
  3. Select Change Adapter Settingschange adapter settings
  4. Right-click on your Internet network > go to Properties
  5. In the new window, scroll down and located IPv6 > simply uncheck the IPv6 box to disable the feature.disable ipv6
  6. Launch Edge again to see if the error persists

Solution 7 – Run the built-in Internet Troubleshooter

If you still can’t access particular webpages on Edge, try running the Internet Connection Troubleshooter. This tool automatically scans, detects and repairs connection problems.

To launch it, go to Settings > Update & Security > Troubleshooter > Internet Connections. Select the tool and run it. Wait until the troubleshooting process is complete and follow any on-screen instructions that the tool may display.

Internet Connection Troubleshooter windows 10

Restart your computer and launch the Edge browser again to check if the error ‘Hmm, we can’t reach this page’ still occurs.

Solution 8 – Update your computer

If you enabled any settings to defer Windows 10 updates, this might explain why you’re getting this error message. Running outdated OS versions may triggered various technical issues, including the ‘We can’t reach this page’ Edge error.

Every Windows 10 update brings bug fixes and system improvements that make the OS more stable. Check for updates and install all the patches available. Perhaps one of these updates focuses exactly on fixing Edge errors.

Solution 9 – Open a new private window

If this error occurs when accessing particular websites, try opening a new private window.

  1. Launch Edge > click on the three dot menu
  2. Select New InPrivate window

new private window edge browser

Solution 10 – Reset your Internet connection

Resetting the Internet connection and cache may fix your problem. Here are the steps to follow:

  1. Go to Start > type cmd > right-click the first result > launch Command Prompt as administrator
  2. Run the following commands one by one and press Enter after each one:
    • netsh winsock reset
    • netsh int ip reset
    • ipconfig /release
    • ipconfig /renew
    • ipconfig /flushdns

Solution 11 – Clear browsing data

As you surf the Internet, various items load your browser, including cookies, trackers and more. You need to clear your browsing data from time to time in order to make sure that these items won’t slow down your browsing sessions and trigger errors when visiting webpages:

  1. Launch Edge > click on the three-dot menu
  2. Go to Settings > Clear browsing data > go to Choose what to clearclear browsing data edge
  3. Select Browsing history, caches and cookies > hit cleardelete browsing history microsoft edge
  4. Close Edge > launch it again > visit the webpage that triggered the ‘We can’t reach this page’ error.

Solution 12 – Use Emulation Mode

Some users reported that running Internet Explorer 11 in Emulation Mode on Edge allowed them to access the problematic webpages that initially triggered the ‘We can’t reach this page’ error. This fix is particularly useful is the error is triggered when accessing PDF content.

  1. Click on the three-dot menu > select F12 Developer Toolsdeveloper tools edge browser
  2. Go to the Emulation Tab > go to User agent string > use the drop down menu and select Internet Explorer 11

emulate IE11 edge browser

That would be all for the “Hmm, we can’t reach this page” problem in Microsoft Edge. All these solutions worked for some users, but since we don’t know your situation, we cannot guarantee any of them will definitely work on your computer, but it’s worth giving it a try.

We hope that Microsoft will hear users’ voice about this problem, and release a fix to patch it in the future.

If you have any comments, suggestions, or maybe other solution suggestions for this problem, feel free to let us know in the comment section below.


Editor’s Note: This post was originally published in August 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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