13 Ways to Permanently Fix Can’t Reach This Page Error

Have you tried opening the page in another browser?

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
Fact checked by Alex Serban
Alex Serban
Alex Serban
Browser & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • This is one of the more vague browser errors, luckily it is often accompanied by a more descriptive error message.
  • Before trying any complex solutions, verify with a different browser that the web resource you tried accessing is actually online. 
  • While this error is more common with Edge, users of other major browsers have also reported the error. 
we can’t reach this page error
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You landed on this article because your browser displayed a can’t reach this page error. Here is all you need to know.

Microsoft tries to improve its in-house browser Microsoft Edge with every significant update for Windows.

While the browser regularly receives new features and stability improvements, some issues still bother users even today, years after its release.

One problem that has been present since the earliest versions of Windows and Microsoft Edge is the error message can’t reach this page, which prevents users from connecting to specific web pages.

This, however, while prevalent in Edge, is not exclusive to the browser, and users of Chrome and other major browsers have also experienced the error to varying degrees. Therefore, in this article, we will profer solutions.

So, if you’re getting a can’t reach this page message on your browser, we gathered the solutions provided by users who had to deal with this problem in the past to save the time and effort of scrolling through forums looking for the fix.

Note that many of the solutions will be helpful if you experience the this site can’t be reached error.

What does page cannot be reached mean?

This problem means you cannot access a web resource or web page. Most of the time, the resource is still available online, but you have issues with your local computer or network.

We must note that this is a more vague error code in many cases, compared to error 404, for example. We can conclude that the phrase is used broadly and often attached to other errors. Below are the major causes:

  • Timed out connections
  • Misconfigured network, internet, or firewall settings
  • DNS resolution errors
  • Failed or bad internet connection

Also note that the error may come in a few variations. Users have complaint mostly about these variations:

  • hmm can’t reach this page
  • can’t reach this page refused to connect
  • hmmm… can’t reach this page the connection was reset
  • hmm can’t reach this page windows 11

Whichever form it comes in, our solutions will be valuable fixes for the error.

How do you fix can’t reach this page?

  1. Switch temporarily to another browser
  2. Clear browsing data
  3. Change DNS server addresses
  4. Make sure DNS client is running
  5. Change your network to Public/Private
  6. Check the Internet connection
  7. Remove Edge extensions
  8. Disable IPv6
  9. Run the built-in Internet Troubleshooter
  10. Update your computer
  11. Use a new private window
  12. Reset your Internet connection
  13. Run IE11 in Emulation Mode

1. Switch temporarily to another browser

Frequent trouble with the default browser can be highly unpleasant, so perhaps you should try an alternative solution.

We suggest using a browser that gets constant updates and that comes with less to zero error messages, such as Opera.

Downloading Opera takes only a couple of minutes, and settings it up is extremely easy. Besides, you can switch to Opera from another browser in only a few steps.

Namely, in the Settings area, you can find a Synchronization option that allows you to import bookmarks, pages, and other data from your default browser.

Further, you can customize the browser by adding icons, sidebars, workspaces, and bookmarks for easy access and a better-organized workflow.

Opera

This error-free and highly customizable browser takes your browsing experience to the next level.

2. Clear browsing data

2.1 Clear Chrome data

  1. Launch the Chrome browser.
  2. Click on the ellipses or three dots to the right of the browser and select More tools, then Clear browsing data.
    can't reach this page
  3. Select All time from the time range, tick the checkboxes for Browsing history, Cookies and other site data, and Cached images and files, then click on the Clear data button.
    can't reach this page
  4. Relaunch the browser and see if you still get the can’t reach this page error on Chrome.

2.2 Clear Edge data

  1. Launch Edge, click on the three-dot menu, and select the Settings option.
    can't reach this page
  2. Click on Privacy, search and services on the left pane.
  3. Scroll down to the Clear browsing data section and click the Choose what to clear button.
    can't reach this page
  4. Pick a Time range, tick the checkboxes for Browsing history, Download history, Cookies and other site data, and Cached images and files, then click the Clear now button.
  5. Relaunch Edge, then visit the webpage that triggered the can’t reach this page error in Edge to see if it still occurs.

If you get the error message can’t reach this page on Windows 10 or Windows 11, purging the cache will come in handy.

Additionally, we recommend using a dedicated cleaning tool regularly. Any of the best memory cleaner software for Windows should do.

3. Change DNS server addresses

  1. Click on the Start menu, type connection, then open View network connections.
  2. Right-click on your current network connection, and go to Properties.
  3. Now, double-click on Internet Protocol Version 4 (TCP/IPv4).
    can't reach this page
  4. Check Use the following DNS server addresses, and enter the following values:
    • Preferred DNS server: 8.8.8.8
    • Alternate DNS server: 8.8.4.4
      can't reach this page
  5. Click OK.

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After changing the DNS address, launch Microsoft Edge to see if the error still occurs while trying to access a specific webpage. This solution will resolve the error message – can’t reach this page on Windows 11 and all browsers.

Concerning changing DNS settings, it is worth mentioning that Cloudfare’s 1.1.1.1 server is more secure than Google’s. You can use this one or 1.0.0.1 as your DNS settings to see if this fixes your problem.

4. Make sure DNS client is running

  1. Click the Start menu, type services.msc, and open Services.
    can't reach this page
  2. Find the DNS Client service.https://i.imgur.com/s6dElkO.png
  3. If the service is running normally, move on to another solution; if not, right-click on it, and go to Properties.
  4. Now, click on Start, and set Startup type to Automaticcan't reach this page
  5. Save changes and restart your computer.

Once you ensure that the DNS client is running normally, try to connect to the desired webpage in Microsoft Edge again. If you’re still receiving the error, try the solutions listed below.

Typically, this process is turned on by default, but there’s a chance that installing an update or performing some other system action turned it off.

If you have DNS issues on your PC, check out this extensive article that will help you to deal with them.

5. Change your network to Public/Private

  1. Open the Start menu, type regedit, and open the Registry Editor.
  2. Go to the following path:
    HKLM/Software/Microsoft/Windows NT/CurrentVersion/NetworkList/Profiles
  3. Find your current network connection (you’ll see the name of your network connection under Description).
  4. Once you find your current network, click on it, and open the Category REG_DWORD.
    can't reach this page
  5. Set the value of Category to 1 for Private, or 0 to Public (so, if your network is currently Public, change the value to 1, and opposite).microsoft edge we can't reach this page problem 3
  6. Restart your computer.

For some reason, Microsoft Edge and browsers generally work the same way on all computers. In some cases, Microsoft Edge needs a network connection to be listed as Public to work correctly, while sometimes it requires a Private network connection.

6. Check the Internet connection

All the above solutions apply if you cannot connect with Edge only. But if you cannot open a specific webpage using any other browser, not just Microsoft Edge, you have a problem with your internet connection.

In that case, see our articles about general Internet problems in Windows and what to do if your browser cannot connect to the internet.

7. Remove browser extensions

  1. Launch your Edge browser.
  2. Copy and paste the link below in the address bar, then hit Enter.
    edge://extensions/
    can't reach this page
  3. Toggle off the extension switch.

In rare cases, Edge extensions may prevent the browser from connecting to particular web pages, so if you get this error after installing a specific extension, try removing it.

If this doesn’t work, try removing all the extensions installed on your browser, restart your computer, and check if the error persists.

8. Disable IPv6

  1. Click on the Start menu, type connection, then open View network connections.
  2. Right-click on your current network connection, and go to Properties.
  3. Now, uncheck the checkbox for Internet Protocol Version 6 (TCP/IPv6).
  4. Launch Edge again to see if the error persists.

9. Run the built-in Internet Troubleshooter

  1. Open the Start menu, type Settings, and click on the Settings app.
  2. Navigate Update & Security > Troubleshoot > Additional troubleshooters.
  3. Click on Internet connections and the Run the troubleshooter button.
  4. Wait until the troubleshooting process is complete and follow any on-screen instructions the tool may display.

Restart your computer and relaunch the Edge browser to check if the error Hmm, we can’t reach this page still occurs.

Note that this solution is only helpful for Windows 10. If you still can’t access particular web pages on Edge, try running the Internet Connection Troubleshooter. This tool automatically scans, detects, and repairs connection problems.

10. Update your computer

  1. Open the Start menu, type Settings, and click on the Settings app.
  2. Click on Windows Update on the left pane, then Check for updates on the right pane, and if there are any updates, make sure to apply.

Every Windows update brings bug fixes and system improvements that make the OS more stable. Check for updates and install all the patches available. Perhaps one of these updates focuses exactly on fixing Edge errors.

If you’re having trouble updating your Windows, check out this guide that will show you how to solve them in no time.

11. Open a new private window

  1. Launch Edge and click on the three-dot menu.
  2. Select New InPrivate window.
    can't reach this page
  3. Navigate to the web resource and see if the error is fixed.

12. Reset your Internet connection

  1. Type cmd in the Start menu, click on Run as administrator.
  2. Run the following commands one by one and press Enter after each one:
    • netsh winsock reset
    • netsh int ip reset
    • ipconfig /release
    • ipconfig /renew
    • ipconfig /flushdns
  3. Launch the browser and see if the error is gone.

13. Use Emulation Mode

  1. Open Edge and click on the three-dot menu, then select F12 Developer Toolsdeveloper tools edge browser
  2. Go to the Emulation Tab and use the drop-down menu, and select Internet Explorer 11
can't reach this page

This fix is particularly useful if the error is triggered when accessing PDF content.

These fixes should be useful to resolve any issues with unreachable web resources.

Note that we have not written any of these in any particular order, and we expect you to try whatever solution you feel is most applicable to your specific error.

All these solutions worked for some users, but since we don’t know your situation, we cannot guarantee which will work on your computer, but they are all worth trying.

If you have any comments, drop them in the comment section, and we also will love to know which of these solutions worked for you.

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