6 Ways to Fix Reset This PC not Working in Windows 10/11

Resetting your PC might not work due to a faulty installation media

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • Reset this PC option is perfect if you encounter serious problems without performing a clean install or if you want to sell a used computer.
  • If you see the message, There was a problem resetting your PC then we suggest a simple SFC scan or rebooting into Safe Mode and trying again.
  • In case that doesn't work, you can always use the recovery drive or perform a clean install to fix the problem.
PC reset fails

To fix various PC problems, we recommend Restoro PC Repair Tool:
This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues and remove viruses now in 3 easy steps:

  1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues affecting your computer's security and performance
  • Restoro has been downloaded by 0 readers this month.

Resetting this PC in Windows 10 & 11 allows you to choose whether you’ll keep your files, or remove them altogether, and then reinstalls Windows operating system.

To perform a PC Reset, sometimes referred to as a Factory Reset, go to the Reset this PC section in the Settings app.

The reset option is perfect if you encounter serious problems since it will reinstall your operating system, but without performing the clean install.

This can be a big problem and prevent you from resetting your Windows installation, but in this article, we’ll try to fix this problem.

Why is Windows reset not working?

This is a pretty common problem and it’s usually followed by There was a problem resetting your PC message. The message appears on multiple operating systems, including Windows 11, 10, 8, and 7.

It is a widespread issue present on almost all modern versions of Windows, and it can appear on certain brands such as Asus and Surface. The issue was reported even when using Intune.

Lastly, let’s look at the variations of this error message in order to figure out the causes behind it:

  • There was a problem resetting your no changes were made – It is a generic message that occurs if the reset process isn’t successful
  • Required files are not trusted – This message appears if the recovery image you’re using is corrupted or modified in some way
  • If you’re performing a reset from USB, a bad flash drive or ISO file can cause all sorts of problems
  • Blue screen errors followed by There was a problem resetting your no changes were made message is usually an indication of a hardware error – In case, you need to enter the administrator password to reset the PC

What are other problems with resetting your PC?

  • Reset PC not showing in Advanced options – If you encounter this problem, your only option would be to perform a clean install
  • No Reset PC option in Troubleshoot – This is a similar problem to the previous one, and it means that your recovery file is damaged
  • Reset this PC keep my files failed – Sometimes the reset process isn’t successful and even if you choose the option to keep your files, you might lose them. Therefore, always create a backup when using this feature.

These aren’t the only issues, and a number of users reported that Windows gets stuck during the factory reset process.

What do I do if I can’t reset my Windows 10/11 PC?

1. Run SFC Scan

  1. Press Windows + X keys at the same time and click on Windows PowerShell (Admin).
  2. If prompted for permissions, click Yes
  3. Now run the following command: sfc/scannow

If you can’t reset the PC, you may also use dedicated registry cleaner software to clean your registry. In this case, we recommend Restoro since it comes with a complete package of features.

Restoro not only optimizes and cleans your registry, but also checks the file integrity of all system files, repairs and rebuilds corrupted or damaged files, and optimizes your PC for better performance.


A PC optimizing companion for all future inconvenient times.

Free Trial Download now

2. Use the Media Creation Tool

  1. Visit Windows 10 download page.
  2. Select Download tool.
  3. Run the application.
  4. Under License terms page, select Accept.
  5. On What do you want to do page, choose Upgrade this PC now.
  6. The tool will start downloading and installing Windows 10.
  7. Follow the instructions on setting up Windows 10 on your computer.
  8. When ready to install, Windows 10 gives a recap of your choices and what will remain through the upgrade. Select Change what to keep.
  9. Set your preferences on Keep personal files and apps, Keep personal files only, or keep Nothing during the upgrade.
  10. Save and close open applications and files that are running and select Install.
Note icon
The installation will take some time and your computer will restart a few times, so make sure not to turn it off.

3. Use System Image Recovery

  1. Open the Start Menu and click the Power button. Press and hold the Shift key and click the Restart button.
  2. Select Troubleshoot, then click on Advanced Options.
  3. Now select System image recovery.
  4. Follow the instructions on the screen to complete the process.

4. Recover from a drive

Note icon
This will remove all personal files, apps, or drivers installed and any changes to your settings. It restores the computer to a factory-like state.

  1. Connect your recovery drive.
  2. Boot your PC from the recovery drive.
  3. Select Troubleshoot.
  4. Now pick Recover from a drive.
  5. Select Just remove my files.
  6. Now click on Recover and wait for the process to finish.

5. Set your computer for Clean Boot

  1. Go to the Search box, type msconfig and select System Configuration.
  2. Find Services tab. Select Hide all Microsoft services box. Click Disable all.
  3. Go to Startup tab. Click Open Task Manager.
  4. Right-click the first item and choose Disable. Repeat that for all items on the list.
  5. Go back to the System Configuration window and click on Apply and OK.
  6. Reboot your computer

Performing a clean boot for your computer reduces conflicts related to software that can bring up the root causes of the PC reset bluescreen error issue.

Expert Tip: Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
Click here to download and start repairing.

These conflicts can be caused by applications and services that start up and run in the background whenever you start Windows normally.

You will have a clean boot environment after all these steps are carefully followed, after which you can try the PC reset again.

6. Perform a Refresh/Reset from WinRE

  1. Insert a USB or DVD Windows 10 media.
  2. Restart your computer.
  3. Press F4 or the appropriate key to open the boot menu.
  4. Select the drive you inserted your USB or DVD into.
  5. Click Next.
  6. Choose Repair your computer.
  7. A blue screen will come up with options.
  8. Choose Troubleshoot, then select Advanced options.
  9. Choose Automatic Repair from the Advanced boot option.

If you still experience the PC reset error, try booting from Windows 10 media then perform Automatic repair from Windows Recovery Environment (WinRE).

Once the repair is complete, try performing the PC reset again to see whether the issue persists.

However, if Automatic Repair won’t work, check out this troubleshooting guide to fix the problem.

What do I do if I can’t reset my laptop?

The solutions for desktop and laptop PCs are the same, so feel free to try all solutions that we mentioned in this guide.

It’s also possible that your laptop came with a disk image, so you can use it to restore it to its factory state if all other solutions fail.

If your PC won’t reset, you should check your installation media, make sure that it’s properly configured, and try all other solutions from this guide.

In case you didn’t fix the problem, then your only option might be a complete reinstall. To learn more, read our how to clean install Windows 10 guide for detailed instructions.

For Windows 11 users, we also have a special Reset this PC feature not working guide that addresses similar problems on that version.

Let us know whether any of the above solutions worked for you by dropping your comment below.

idee restoro Still having issues? Fix them with this tool:
  1. Download this PC Repair Tool rated Great on TrustPilot.com (download starts on this page).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues with Patented Technologies (Exclusive Discount for our readers).

Restoro has been downloaded by 0 readers this month.

Frequently Asked Questions

  • There are multiple ways to fix this. Read our complete guide for resetting the PC if you have errors.

  • Yes it does. Resetting removes everything that was installed in the PC and restores it to factory settings. Make sure to first install a good antivirus and then proceed with installing anything else you need.

  • If you chose to reset your PC and remove everything, this operation might take a while. Depending on the HDD and processor, the operation might take anywhere between 1 and 3 hours, until you will be able to setup and personalize your Windows copy.

  • After resetting your PC, Windows returns to the original state with all the original utilities and perhaps trial software you had installed by the manufacturer. You will need to update Windows again and reinstall the software you use daily.

This article covers:Topics: