- Reset this PC option is perfect if you encounter serious problems without performing a clean install or if you want to sell a used computer.
- If you see the message There was a problem resetting your PC then we suggest a simple SFC scan or rebooting into Safe Mode and trying again.
- In case that doesn't work, you can always use the recovery drive or perform a clean install to fix the problem.
Reset this PC in Windows 10 allows you to choose whether you’ll keep your files, or remove them altogether, and then reinstalls Windows operating system.
To perform a PC Reset, sometimes referred to as a Factory Reset, go to the Reset this PC section in the Settings app. Choose an option after you’re done.
The reset option is perfect if you encounter serious problems since it will reinstall your operating system, but without performing the clean install.
This can be a big problem and prevent you from resetting your Windows 10 installation, but in this article, we’ll try to fix this problem.
Why is Windows reset not working?
This is a pretty common problem and it’s usually followed by There was a problem resetting your PC message. This message appears on multiple operating systems, including:
- Windows 11
- Windows 10
- Windows 8
- Windows 7
This means that this is a widespread issue present on almost all modern versions of Windows, and it can appear on certain brands such as Asus and Surface. The issue was reported even when using Intune.
Lastly, let’s look at the variations of this error message in order to figure out the causes behind it.
- There was a problem resetting your no changes were made is a generic message that occurs if the reset process isn’t successful.
- Required files are not trusted message appears if there recovery image you’re using is corrupted or modified in some way.
- If you’re performing a reset from USB, a bad flash drive or ISO file can cause all sorts of problems.
- Blue screen errors followed by There was a problem resetting your no changes were made message are usually indication of a hardware error.
- In case you try to reset your PC without password, you might be prevented until you enter the administrator password.
What are other problems with reset that users reported?
- Reset PC not showing in Advanced options – If you encounter this problem, your only option would be to perform a clean install
- No Reset PC option in Troubleshoot – This is a similar problem to the previous one, and it means that your recovery file is damaged
- Reset this PC keep my files failed – Sometimes the reset process isn’t successful and even if you choose the option to keep your files, you might lose them. Therefore, always create a backup when using this feature.
These aren’t the only issues, and a number of users reported that Windows gets stuck during the factory reset process.
What to do if you can’t reset your Windows 10/11 PC?
- Run SFC Scan
- Use Media Creation Tool
- Use System Image Recovery
- Recover from a drive
- Set your computer in Clean Boot
- Perform a Refresh/Reset from WinRE
1. Run SFC Scan
- Press Windows + X keys at the same time
- Click Windows PowerShell (Admin).
- If prompted for permissions, click Yes
- Now run the following command:
You can also use dedicated registry cleaner software to clean your Registry, such as CCleaner. Don’t forget to first backup your registry in case anything goes wrong.
2. Use Media Creation Tool
- Visit Windows 10 download page.
- Select Download tool.
- Run the application.
- Under License terms page, select Accept.
- On What do you want to do page, choose Upgrade this PC now.
- Click The tool will start downloading and installing Windows 10.
- Follow instructions on setting up Windows 10 on your computer.
- When ready to install, Windows 10 gives a recap of your choices and what will remain through the upgrade. Select Change what to keep.
- Set your preferences on Keep personal files and apps, or Keep personal files only, or keep Nothing during upgrade.
- Save and close open applications and files that are running.
- Select Install.
3. Use System Image Recovery
- Open the Start Menu, click the Power button. Press and hold Shift and click the Restart button.
- Select Troubleshoot.
- Click Advanced Options.
- Now select System image recovery.
- Follow the instructions on the screen to complete the process.
4. Recover from a drive
- Connect your recovery drive.
- Boot your PC from the recovery drive.
- Select Troubleshoot.
- Now pick Recover from a drive.
- Select Just remove my files.
- Now click on Recover and wait for the process to finish.
5. Set your computer in Clean Boot
- Go to the search box.
- Type msconfig and select System Configuration.
- Find Services tab. Select Hide all Microsoft services box. Click Disable all.
- Go to Startup tab. Click Open Task Manager.
- Right-click the first item and choose Disable. Repeat that for all items on the list.
- Go back to System Configuration window and click on Apply and OK.
- Reboot your computer
Performing a clean boot for your computer reduces conflicts related to software that can bring up the root causes of the PC reset bluescreen error issue.
These conflicts can be caused by applications and services that start up and run in the background whenever you start Windows normally.
You will have a clean boot environment after all these steps are carefully followed, after which you can try the PC reset again.
6. Perform a Refresh/Reset from WinRE
- Insert a USB or DVD Windows 10 media.
- Restart your computer.
- Press F4 or the appripriate key to open the boot menu.
- Select the drive you inserted your USB or DVD into.
- Click Next.
- Choose Repair your computer.
- A blue screen will come up with options.
- Choose Troubleshoot.
- Select Advanced options.
- Choose Automatic Repair from Advanced boot option.
If you still experience the PC reset error, try booting from Windows 10 media then perform Automatic repair from Windows Recovery Environment (WinRE).
Once the repair is complete, try performing the PC reset again to see whether the issue persists.
However, if Automatic Repair won’t work, check out this troubleshooting guide to fix the problem.
What do I do if I can’t reset my laptop?
The solutions for desktop and laptop PCs are the same, so feel free to try all solutions that we mentioned in this guide.
It’s also possible that your laptop came with a disk image, so you can use it to restore it to its factory state if all other solutions fail.
If your PC won’t reset, you should check your installation media and make sure that it’s properly configured, and try all other solutions from this guide.
In case you didn’t fix the problem, then your only option might be a complete reinstall. To learn more, read our how to clean install Windows 10 guide for detailed instructions.
For Windows 11 users, we also have a special Reset this PC feature not working guide that addresses similar problems on that version.
Let us know whether any of the above solutions worked for you by dropping your comment below.
Frequently Asked Questions
There are multiple ways to fix this. Read our complete guide for resetting the PC if you have errors.
Yes it does. Resetting removes everything that was installed in the PC and restores it to factory settings. Make sure to first install a good antivirus and then proceed with installing anything else you need.
If you chose to reset your PC and remove everything, this operation might take a while. Depending on the HDD and processor, the operation might take anywhere between 1 and 3 hours, until you will be able to setup and personalize your Windows copy.
After resetting your PC, Windows returns to the original state with all the original utilities and perhaps trial software you had installed by the manufacturer. You will need to update Windows again and reinstall the software you use daily.