How to Fix GlobalProtect Not Updating Issue: Step-by-Step

GlobalProtect not updating can be a headache, but it’s often easy to fix. The problem usually comes down to a bad network connection, antivirus interference, or incorrect settings.

Start by restarting your device, rebooting your router, and closing unnecessary background apps. Temporarily disable any third-party antivirus or firewall.

If you’re still stuck, keep reading. We’ve listed proven fixes below to get GlobalProtect updating properly again.

1. Clear the GlobalProtect cache

1. Ensure the GlobalProtect client software is not running.
2. Then, press the Windows + E keys to open File Explorer.
3. Navigate to the following directory path: C:\Program Files\Palo Alto Networks\GlobalProtect

   

4. In the GlobalProtect folder, select the Cache folder, right-click on it, and select Delete from the drop-down menu.

   

5. Confirm the action when prompted.
6. After deleting the cache folder, right-click the Recycle Bin icon on your desktop and select Empty Recycle Bin from the context menu.

   

7. Then, launch the GlobalProtect client software to recreate a new cache folder and check if you can update it.

Deleting the cache folder will remove corrupt data in the app folder and resolve the problem impeding the update process.

2. Manually update GlobalProtect

1. Go to the GlobalProtect client software downloads page.
2. Locate the appropriate version of GlobalProtect for your operating system, then click on the download link to initiate the download process.

   

3. Once the download is complete, locate the downloaded installer file and double-click on it to run the installation wizard.

   

4. Choose the Upgrade option rather than a fresh installation to preserve your existing settings and configurations.
5. Then, follow the on-screen instructions to complete the installation process.

Open the GlobalProtect client software and navigate to the About or Version section to confirm the successful update.

3. Uninstall and reinstall GlobalProtect

1. Press the Windows key, type Control Panel in the search bar, and click Open.
2. Navigate to Programs and Features.

   

3. Then, select GlobalProtect from the list of installed apps and click Uninstall.

   

4. Restart your PC, then download and install the GlobalProtect client.

Reinstalling GlobalProtect will install the new and latest version of the app. Check our article on how to download GlobalProtect VPN on Windows 11.

In addition, kindly read our detailed guide on Windows VPN not working after the update and ways to fix it.

Also, you can check our article about the best corporate and small business VPN solutions to help your organization.

For more information about this VPN, check out our guides on fixing GlobalProtect with no network connectivity, resolving issues when GlobalProtect isn’t working on a hotspot, what to do if it’s not prompting for credentials, or when you’re not authorized to connect.

If you have further questions or suggestions regarding this guide, kindly drop them in the comments section.