FIX: Nikon camera not connecting to computer [Simple Guide]

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
Last update:
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  • Is your Nikon d3500 not connecting to the computer? It's probably due to a problem with its driver
  • Making sure your Autoplay settings are correctly set will quickly solve the problem.
  • Another easy fix would be reinstalling the camera's driver with a specialized tool.
  • You could also check your USB ports to see if they're plugged in and working as intended.
nikon camera computer connection problems
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You can move the pictures and videos from your Nikon camera to your computer via USB cable. Sometimes, the Nikon camera will not be recognized by Windows 10.

Many users have reported similar issues in the Microsoft community.

I’ve just upgraded my camera and have tried to connect it to my Windows 10 PC using the supplied USB cable.  When I turn the camera on, Windows sends a message to say that the last item connected by USB is not recognized???HelP….please.  I have Nikon software on my PC, but it doesn’t seem to be a Software issue, it appears to be a Windows issue.

If you also have issues with your camera, here is how to fix the Nikon camera not connecting to a computer issue.

What can I do if my PC doesn’t recognize my Nikon camera?

1. Basic checks to perform

Before taking any other measures, follow these steps to perform basic checks:

  1. Check if the USB cable is promptly inserted at both ends.
  2. Try connecting the USB cable to a different port.
    • Make sure you don’t use the USB Hub to connect and directly connect to the PC’s USB port.
  3. If the issue persists, for the time being, you can transfer the photos using the more traditional card reader option.
    • All the laptops come with a memory card reader.

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2. Check the AutoPlay settings

  1. Click on Start and select Settings.
  2. Click on Devices.
  3. From the left pane, click on AutoPlay.
  4. For Removable Driver, click the drop-down menu and make sure it is set to Ask me every time.
  5. Remove and connect your camera to the computer again.
  6. Check for any improvements.

The AutoPlay feature allows you to customize the actions the computer can take after connecting an external device. If the option is set to No Action, the computer may not recognize the camera.


Run a System Scan to discover potential errors

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3. Reinstall camera firmware

  1. Press Windows Key + R.
  2. Type control and click OK to open Control Panel.
  3. Go to Programs > Programs and Features.
  4. Right-click on your camera software and select Uninstall.
  5. Next, insert the CD ROM for the firmware and install the software.
    • If you don’t have the CD, you can download the software from the official Nikon website.
  6. Restart the computer and check for any improvements.

Note: The Nikon DSLR cameras come bundled with a firmware CD in the box, including their firmware drivers.

Use a third-party driver updater

If you want to make sure you always have the latest compatible version of your drivers installed, you should use a third-party tool that does it automatically for you.

You won’t need to worry about installing outdated drivers or incompatible versions. A few clicks is all you need, then your hardware and firmare will be scanned automatically.

DriverFix Updater Results Most of the time, the generic drivers for your PC’s hardware and peripherals are not properly updated by the system. There are key differences between a generic driver and a manufacturer’s driver. Searching for the right driver version for each of your hardware components can become tedious. That’s why an automated assistant can help you find and update your system with the correct drivers every time, and we strongly recommend DriverFix. Follow these easy steps to safely update your drivers:
  1. Download and install DriverFix.
  2. Launch the software.
  3. Wait for the detection of all your faulty drivers.
  4. DriverFix will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for the app to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.
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4. Install the Media transfer Protocol Porting Kit

  1. Go to the official Microsoft page.
  2. Select Media Transfer Protocol Kit.
  3. Click the Download button and wait for the download to complete.
  4. Run the installer and wait for the installation to complete.
  5. Restart the computer if necessary and check if the Nikon camera not connecting issue is resolved.

If you are trying to control your camera from your computer using a third-party software, you may require to install Media Transfer Protocol Porting Kit.


By following the steps in this article, you can fix the issue and fix the Nikon d3400 not connecting to the computer. Do let us know which fix worked for you in the comments.

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