Google Chrome might be the most popular browser on planet earth but that does not make it immune to problems. And one of the common problems many faced with Chrome is it not playing sound.
That might sound too trifle an issue but it also is one that can be most frustrating; more so when all other apps on your device plays back sound except Chrome.
However, the solution is equally easy and simple to deal with.
Here is what you need to do when you have no sound on your Chrome browser.
Fix sound issues on Google Chrome
- Check speaker volume and mixer
- Disable extensions
- Clear cache and cookies
- Remove malware
- Reset Chrome settings
- Update Chrome
- Uninstall and re-install Chrome
1. Check speaker volume and mixer
Let’s start with the most basic step, that of ensuring your speaker isn’t muted for Chrome. Here are the steps:
- Right click on the ‘Speaker‘ icon on the system tray at the bottom right of your taskbar.
- Select ‘Open Volume Mixer‘.
- Your Chrome app should be listed there under the ‘Applications‘ section towards the right.
- Make sure it isn’t muted or volume hasn’t been set to the lowest position.
Check if Chrome is able to playback sound. If not, proceed to the next step.
2. Disable extensions
To make sure if it indeed is some extension causing the problem, open Chrome in ‘Incognito Mode‘.
To do that, press (Cntrl + Shift + N) on Chrome or click on the top right corner of your Chrome browser and select ‘New Incognito Window’ from the menu provided.
Check to see if you are getting sound. If yes, then there might be an extension causing the issue. Here are the remedial steps.
- Type ‘chrome://extensions‘ on a Chrome tab and press ‘Enter’.
- You will be provided with a list of extensions embedded inside your Chrome browser.
- Look for a particular extension named ‘Pepper Flash‘ and disable it. Most reported having had their sound issues resolved after disabling this particular extension.
- In fact it would be a good idea to delete all other extensions following by installing them again, while checking after each installation if you are getting sound.
If this resolves the issue, that is fine. If not, here is something else you need to do.
3. Clear cache and cookies
- On your Chrome browser, click on the three vertical dots at the top right corner.
- Select ‘More tools -> Clear browsing data’.
- In the ‘Clear browsing data’ window that appears, you have the option to set a timeline against which the data will be cleared. Select ‘All time’ for a comprehensive clean up job.
- Click on ‘Clear Data’.
- There is an ‘Advanced’ tab as well that you can check for additional options.
Restart your PC and check if the sound issue has been resolved, or read on for other steps.
4. Remove malicious or other unwanted software
However, Google also provides a clean-up tool to deal with it. Here are the steps:
- Load ‘Chrome Cleanup Tool’ site on your Chrome browser.
- Click on the ‘Download now’ link.
- Click on ‘Accept and Download’ once you have gone through the terms of service and agree to it.
- Click on the file ‘chrome_cleanup_tool.exe’ at the bottom after it has been downloaded.
- Click on ‘Run’ when Windows asks if you are sure you want to run the program.
- The ‘Chrome Cleanup Tool’ scans your PC and list out any malicious or suspicious software found on your device.
- Click on ‘Remove suspicious programs’.
- A new Chrome tab is opened and will prompt you to reset your settings. Click on ‘Reset’.
Check to see if the issue has been resolved.
We have to mention that the issue can be caused by some malware that infected your system while surfing the internet.
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5. Reset Chrome settings
This will restore your Chrome setting if any extension or app changed those without your permission. Here is how:
- Click on the three vertical dots at the top right corner of your Chrome browser.
- Select ‘Settings’.
- Select ‘Advanced’ tab at the bottom.
- Select ‘Reset’ at the bottom.
- There will be a confirmatory box, click on ‘Reset’ tab for the process to begin.
6. Update Chrome
Sometime an update to the latest version of Chrome is all you need to redress any issues you might be having with the browser.
As such, it could be worthwhile doing the same to deal with sound issues, more so if other steps haven’t been of much help.
Moreover, it is always recommended to always have the latest versions of apps running on your device.
Also, Chrome gets updates automatically in most cases though if you haven’t closed the browser in a while, the update might have been stuck. Here is how you can update Chrome manually:
- Click the three vertical dots at the top right corner of your Chrome browser.
- There should be an ‘Update Google Chrome‘ link shown if an update is available.
- Alternately, click on ‘Help’ -> ‘About Google Chrome‘.
- Chrome will automatically check, download and install any update available.
- Relaunch when prompted to complete the installation process.
7. Uninstall and re-install Chrome
You might also try uninstalling your Chrome browser followed by re-installing it again. This sorts out most issues related to the browser and is worth trying if all else fails. Here are the steps:
- Start by closing all instances of Chrome already running on your device.
- Next, click on ‘Start’ -> ‘Setting’.
- Select ‘Apps’.
- Select ‘Google Chrome‘ under ‘Apps & features’.
- Click on ‘Uninstall’.
- Select ‘Also delete your browsing data’ if you’d like to delete all your info linked to your profile. Those include bookmarks and such.
- Click ‘Uninstall’ for the process to begin.
- Download the Chrome installation file from the web.
- Click on ‘Run’ or ‘Save’.
That’s all. There will be a new Chrome window shown after the installation is complete.
This should rid you of all issues with Chrome, including the one that prevented playback of sound on the browser.
Meanwhile, here are a few other resources worth checking.
- Speed up Google Chrome with these extensions
- 5 best Chrome antivirus extensions to protect your browser in 2018
- How to disable ”Microsoft Edge is safer than Chrome” pop-up
- 5 best Chrome VPN extensions to use in 2018