Outlook inbox doesn’t show sender? Here’s why

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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Outlook sender name not visible

Sometimes, the Outlook client may stop showing the sender’s name in the inbox. This issue can occur while searching for an email or looking through the messages, as reported by the users in the Microsoft community forum.

As from last week when you search in Outlook 2016 you no longer see the person’s name in the emails you are searching. Now it just lists the emails with that persons name included in the email rather than showing if the email was ‘from that person’ or ‘to that person’.

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If you are also troubled by this error, here are a couple of troubleshooting tips to help you resolve Outlook not showing sender name in inbox.


How do I fix the Outlook sender name error?

1. Check Service Health Dashboard

Outlook email inbox not showing sender

  1. Open the Microsoft Office portal admin center.
  2. Open the Service Status and check if the issue is posted to the dashboard.
  3. If the issue is posted, Microsoft will release a fix or resolve the issue.

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2. Open Outlook in clean view mode

Outlook email inbox not showing sender

  1. Press Windows Key + R to open Run.
  2. Type outlook.exe or cleanview and hit Enter.
    • Outlook will reset the default view.
    • It also deletes any custom views you have created.
  3. Close and relaunch the Outlook client and check for any improvements.

2.1 Open Outlook in Safe Mode

Outlook email inbox not showing sender

  1. Press and hold the Ctrl key.
  2. Click on the Outlook client to launch the app.
  3. Click Yes when a window appears asking if you want to start the application in Safe Mode.
  4. Open the inbox and check if the sender’s name is visible.
  5. If Outlook is showing the sender’s name, it is most likely that a third-party app is causing the problem.
  6. Restart the Outlook client in normal mode.
    Outlook sender name not visible
  7. Disable all the third-party add-ins that you have installed. To do this, go to File > Options > Add-ins.
  8. Relaunch and check if the issue persists.
  9. If the issue is resolved, find the add-on that is causing the problem by enabling them one by one.

3. Run Office repair tool

Outlook sender name not visible

  1. Press Windows Key + R to open Run.
  2. Type control and click OK to open the Control Panel.
  3. Go to Programs > Programs and Features.
  4. Select your Microsoft Office program from the list of the installed programs.
  5. Click on the Change option. Click Yes when prompted by the UAC.
  6. The repair tool offers the following options:
    • Quick Repair – The Quick Repair option will fix most issues quickly without requiring an internet connection.
    • Online Repair – If the issue persists, Online Repair offers advanced repairing options and requires an internet connection throughout.
  7. Click the Repair button to run the troubleshooter.
  8. Follow on-screen instructions and apply any recommended fixes.

4. Check for Office updates

Outlook sender name not visible

  1. Start Microsoft Outlook.
  2. Click on File and select Office Account.
  3. Under Product Information, click on Update Options.
  4. If the updates are disabled, click on Enable Updates.
  5. Click again on Update Options and select Update Now.
  6. Outlook will download and install available updates.
  7. Relaunch the Outlook client and check for any improvements.

The Outlook email inbox not showing sender issue can occur due to multiple reasons. To fix the problem, check Office Admin Portal for status updates or follow the troubleshooting tips in this article to resolve the problem.

If you know of any other solution for this common Outlook issue, leave it in the comments section below so that we may update the article accordingly.

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