Connectivity issues thus can be brought about by a myriad of issues like the port being used by the application being restricted or blocked on your network.
PIA, or Private Internet Access VPN is one of the most popular applications that provides security what with its features such as P2P support, ad-blocking, malware blocking, multiple gateways, unlimited bandwidth, no traffic logging, and over 3500 servers in 30 countries across the world.
The VPN is easy to use and even set up, but sometimes with VPNs, you may have issues connecting to the internet even when the VPN shows that it is connected. When you get no internet access while using PIA VPN, try the solutions below to fix it.
FIX: PIA no internet access Windows 10
- Check your connection
- Connect to a different server location
- Flush your DNS
- Change Change proxy settings
- Change the port being used by the VPN
- Check your VPN protocol
- Check DNS settings
1. Check your connection
To do this, disconnect from PIA VPN and try accessing without the application. If you manage to access, connect the VPN again and try the next solution. If you can’t access the Internet with the VPN disconnected, then the problem is with your internet connection. Restart your device and check your network settings.
2. Connect to a different server location
Since PIA has 30 different server locations, you can pick a server location that’s different from the one you were using before, and connect to it.
If you are able to access the internet with the new server location, this means there may be a temporary issue with the server location you were using before.
3. Flush your DNS
To do this:
- Click Start and select All Apps
- Select Accessories
- Type CMD in the search box and then right click Command Prompt and select Run as Administrator
- Type ipconfig /flushdns and press enter. A confirmation saying ‘Windows IP configuration successfully flushed the DNS Resolver Cache’ will display
This usually helps resolve connection issues.
4. Change your VPN protocol
The VPN uses protocols so as to connect to a server, and some of the protocols include L2TP, PPTOP, OpenVPN TCP and UDP.
Sometimes, the protocol may be blocked in some countries, so to resolve the internet access issue, select the protocols in order from OpenVPN TCP, L2TP, and then PPTP.
5. Change proxy settings
Disable the proxy in Internet Explorer browser by doing this:
- Click Tools and select Internet Options
- In Connections tab, click LAN settings
- Uncheck all options except the automatically detect settings
- Click OK and close your browser
- Open your browser again and try connecting to the internet
6. Change the port being used by the VPN
- Right click on the PIA VPN icon in the menu bar or system tray
- Disconnect from the VPN
- Right click on the icon again and click Settings
- Click Advanced
- Set the connection type to UDP
- Change remote port to 1194
- Click save and reconnect
- If the issue persists, disconnect from the VPN and change the remote port to 8080 and reconnect. If it still doesn’t help, change to 9201, or 53 and save then reconnect and try again.
- If you still don’t manage, go back to Advanced settings
- Disconnect the VPN and change the connection type to TCP
- Change remote port to Auto then click save and reconnect
- If the issue persists, change remote port to 443, then save and reconnect
- If you still cannot access the internet, change the remote port to 110, or 80, or enter 53 in the local port box and try the settings again
7. Check DNS settings
To do this:
- Click Start
- Search for View network connections
- Right click your WiFi adapter
- Select Properties
- Select Internet Protocol Version 4
- Select Properties
- Change the preferred DNS address to 18.104.22.168 and the alternate to 22.214.171.124
- Reboot your computer and try accessing the internet again
Let us know if you found a working solution from this list by leaving a comment in the section below.
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