FIX: PIA no Internet access in Windows 10

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Affiliate Disclosure

  • Internet errors are nothing out of the ordinary when trying to enjoy the Windows 10 VPN app.
  • When you get no Internet access while using PIA, reinstalling the app often does wonders.
  • For more effective solutions, feel free to check out our Windows 10 section.
  • If you frequently experience similar errors, our VPN Guides Hub can help you out.
no Internet access on PIA VPN
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A VPN connection is meant to help the user protect his or her privacy while using the web or other services online, as well as providing security for sensitive data.

Connectivity issues thus can be brought about by a myriad of issues like the port being used by the application being restricted or blocked on your network.

PIA or Private Internet Access VPN is one of the most popular applications that provide security with its generous features list.

We are referring to P2P support, ad-blocking, malware blocking, multiple gateways, unlimited bandwidth, no traffic logging, and over 3200 servers in 46 countries across the world.

The VPN is easy to use and even set up, but sometimes with VPNs, you may have issues connecting to the Internet even when the VPN shows that it is connected.

When you get no Internet access while using the PIA VPN, try the solutions below to fix it.

How can I fix no Internet access while using PIA?

  1. Reinstall Private Internet Access
  2. Check your connection
  3. Connect to a different server location
  4. Flush your DNS
  5. Change proxy settings
  6. Change the port being used by the VPN
  7. Check your VPN protocol
  8. Check DNS settings

1. Reinstall Private Internet Access

get Private Internet Access

  1. In the search box on the taskbar, type Control Panel and select it from the results.
  2. Go to Programs and Features.
  3. Search for PIA inside the programs list and select it.
  4. Press Uninstall.
  5. A pop-up window asking if you’re sure you want to uninstall this program should appear next. Click Yes.
  6. Follow the on-screen instructions to finish the removal process.

You’re most likely used to this Kape Technologies VPN service. So, take action by reinstalling PIA from the official site instead of imaging the worst scenario.

Then, reactivate it with your original license code. Once you’re successfully logged in, it should immediately connect to the VPN server closest to your current location.

Private Internet Access

Private Internet Access

No Internet access errors should prevent you from using Private Internet Access!
$2.85/mo. Check the site

You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.


2. Check your connection

To do this, disconnect from PIA VPN and try accessing without the application. If you manage to access, connect the VPN again, and try the next solution.

If you can’t access the Internet with the VPN disconnected, then the problem is with your Internet connection. Restart your device and check your network settings.

3. Connect to a different server location

Since PIA has so many server locations, you can pick a different one and connect to it. Are you able to access the Internet with the new server location?

If so, this means there may be a temporary issue with the server location you were using before.

4. Flush your DNS

  1. Click Start and select All Apps.
  2. Select Accessories.
  3. Type CMD in the search box and then right-click Command Prompt and select Run as Administrator.
  4. Type ipconfig /flushdns and press enter. A confirmation saying Windows IP configuration successfully flushed the DNS Resolver Cache will display.

5. Change your VPN protocol

The VPN uses protocols so as to connect to a server, and some of the protocols include L2TP, PPTOP, OpenVPN TCP, and UDP.

Sometimes, the protocol may be blocked in some countries, so to resolve the internet access issue, select the protocols in order from OpenVPN TCP, L2TP, and then PPTP.

6. Change proxy settings

  1. Click Tools and select Internet Options.Windows Defender is not removing Trojan
  2. In the Connections tab, click LAN settings.
  3. Uncheck all options except the automatically detect settings.
  4. Click OK and close your browser.
  5. Open your browser again and try connecting to the Internet.

7. Change the port being used by the VPN

  1. Right-click on the PIA VPN icon in the menu bar or system tray.
  2. Disconnect from the VPN.
  3. Right-click on the icon again and click Settings.
  4. Click Advanced.
  5. Set the connection type to UDP.
  6. Change remote port to 1194.
  7. Click Save and reconnect.
  8. If the issue persists, disconnect from the VPN and change the remote port to 8080 and reconnect. If it still doesn’t help, change to 9201, or 53 and Save then reconnect and try again.
  9. If you still don’t manage, go back to Advanced settings.
  10. Disconnect the VPN and change the connection type to TCP.
  11. Change remote port to Auto then click Save and reconnect.
  12. If the issue persists, change remote port to 443, then Save and reconnect.
  13. If you still cannot access the Internet, change the remote port to 110, or 80, or enter 53 in the local port box and try the settings again.

8. Check DNS settings

  1. Click Start.
  2. Search for View network connections.
  3. Right-click your WiFi adapter.
  4. Select Properties.
  5. Select Internet Protocol Version 4.
  6. Select Properties.
  7. Change the preferred DNS address to 8.8.8.8 and the alternate to 8.8.4.4.change DNS settings
  8. Reboot your computer and try accessing the Internet again.

Let us know if you found a working solution from this list by leaving a comment in the section below.

FAQ: Learn more about using VPNs

  • Do VPNs slow down the Internet?

Depending on the VPN protocol you use and how the VPN routes your traffic, there are times when a VPN may slow down the Internet. Use these great tips to speed up your connection.

  • Why the Internet is not working when the VPN is connected?

The proxy settings, the port being used by the VPN, and your VPN protocol are all potential culprits to consider.

  • Should I leave the VPN On all the time?

Even if your goal is to protect your privacy all the time, it isn’t recommended to always have the VPN On. Instead, you may use the best proxy tools in that regard.

Editor’s Note: This post was originally published in July 2018 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.