- Many users reported the error: There was a problem connecting to Blizzard services, while trying to play games on Battle.net.
- Make sure that your game files and add-ons are not corrupted because they can be responsible for this issue.
- Use a suitable VPN found below if you don't have a good internet connection speed.
- Run a diagnostic of your network to establish whether the problem is local or from outside.
Blizzard’s games are great, but many users reported There was a problem connecting to Blizzard services while trying to play them.
This issue affects the latest Blizzard’s games, namely the ones we play on Battle.net. Blizzard Battle.net is a pretty popular online gaming platform provided by Blizzard Entertainment.
The service allows online multiplayer for games such as Overwatch, StarCraft, World of Warcraft, Diablo, Hearthstone, and Heroes of the Storm.
Numerous users have reported this issue on Blizzard forums:
I can’t even login to the battle net even though I have internet access. Whenever I tried logging in it shows up as could not connect to Blizzard services with the code BLZBNTBGS80000011 (1001). Please fix this as I can’t even login into overwatch manually as it’s connected to the battle net.
Others have reported this issue with almost all games featured on the Battle.Net.
Same here, I can’t log in to battle net desktop app, I’ve tried WoW, heroes of the storm, overwatch manual login (by using the game *.exe) none of them worked.
But the connection to blizzard/battle net via browser is fine.
Edit: I’ve power cycled my modem/router, flushed DNS, used google DNS, none of them worked.
What can I do when Battle.net is not connecting?
1. Run a reset
- Reset your user interface to make sure your files and add-ons are not corrupted.
- Followed by a reset of your network devices to make sure your router hasn’t become flooded with data.
- Release and renew your IP and flush your DNS to resolve any network conflicts. To do that, start Command Prompt type the following command, and press Enter:
- Update your drivers and operating system to resolve any compatibility issues.
- If you’re using a wireless connection, optimize your Internet connection to rule out a connection issue.
- Close all other applications to resolve software conflicts and free up resources.
2. Run a diagnostic on your network
- Firstly, download WinMTR from their official website.
- Unzip the WinMTR.zip file to the Desktop.
- Open the WinMTR folder and select the 32 or 64-bit version according to the version of Windows you’re using.
- Run the WinMTR.exe.
- Type the IP address you want to trace in the Host field.
- Once you notice the connection issue while playing, play for about a couple more minutes, then minimize the game and click on Stop, and save your results to track the issue.
To get the correct IP, you will actually need to open the game and play it for a bit. While running the game, press Ctrl+Shift+N and it will bring up the in-game network diagnostic graph.
Or alternatively, you can go to Video, then select Options and click on Display Network Performance Graph. In the top left corner, you will find the IP address you want to run WinMTR to.
If you notice connectivity spikes, don’t hesitate to contact your Internet provider and ask them about the situation.
3. Use a VPN
The connection to the Blizzard services might be blocked by your ISP or some regional restriction. In any case, this issue will go away if you use a VPN.
A virtual private network service will simply bypass any restriction and will allow you to reach the servers where you want the access to.
It’s just a matter of opening the software recommended below and choosing a remote server to connect to, closer to the Blizzard servers.
If you can’t connect to any game at all, here’s a list of IPs based on your location across the world.
- US West – 18.104.22.168
- US Central – 22.214.171.124
- Brazil – 126.96.36.199
- Europe – 188.8.131.52
- Europe – 184.108.40.206
- Korea – 220.127.116.11
- Taiwan – 18.104.22.168
There are many great VPN clients on the market, but if you’re looking for a fast and reliable VPN client, you might have to give the VPN below a chance.
4. Reinstall Battle.Net
- Press Windows.
- Type in control and open the Control Panel.
- Under Programs select Uninstall a program.
- Select Battle.net, right-click in, and select Uninstall.
- Restart your PC.
- Go to the official Battle.Net website and download a fresh copy of the Battle.Net client.
- Install it following the on-screen instructions.
On the other hand, you could use a third-party uninstaller to get rid of your old Battle.Net client, since they also get rid of any residual data and files that normally don’t disappear after a typical uninstall.
These are some solutions that can help you fix There was a problem connecting to Blizzard services error, so be sure to try them all.
If the connection problem is not local, coming from the devices in your network, or from the target servers, you can bypass this with a VPN tool.
That’s why we recommend using the best VPNs for gaming that will also improve ping time and gameplay at the same time.
If you have any other suggestions, don’t hesitate to leave them in a comment below because they might help other users like yourself.