Got a problem connecting to Blizzard services? Fix it now

Madalina Dinita
by Madalina Dinita
Managing Editor
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Blizzard’s games are great, but many users reported There was a problem connecting to Blizzard services while trying to play them. This issue affects the latest Blizzard’s games, namely the ones we play on

Blizzard is an online gaming platform provided by Blizzard Entertainment. The service allows online multiplayer for games such as Overwatch, StarCraft, World of Warcraft, Diablo, Hearthstone and Heroes of the Storm. Numerous users have reported this issue on Blizzard forums.

I can’t even login to the battle net even though i have internet access. Whenever i tried logging in it shows up as “could not connect to Blizzard services” with the code BLZBNTBGS80000011 (1001). Please fix this as i can’t even log in into overwatch manually as it’s connected to the battle net.

Others have reported this issue with almost all games featured on the Battle.Net.

Same here, I cant log in to battle net desktop app, I’ve tried WoW, heroes of the storm, overwatch manual login (by using the game *.exe) none of them worked.

But the connection to blizzard / battle net via browser is fine.

Edit : I’ve power cycled my modem / router, flushed DNS, used google DNS, none of em worked. not connecting, how can I fix it?

  1. Run a reset
  2. Run a diagnostic on your network
  3. Use a VPN
  4. Reinstall Battle.Net

1. Run a reset

  1. Firstly, reset your user interface to make sure your files and add-ons are not corrupted.
  2. Followed by a reset of your network devices to make sure your router hasn’t become flooded with data.
  3. Release and renew your IP and flush your DNS to resolve any network conflicts (in Command Prompt type ipconfig/flushdns, and press Enter).
    problem connecting to Blizzard services Windows 10 Flush DNS
  4. Update your drivers and operating system to resolve any compatibility issues.
  5. If you’re using a wireless connection, optimize your Internet connection to rule out a connection issue.
  6. Close all other applications to resolve software conflicts and free up resources.

2. Run a diagnostic on your network

  1. Firstly, download WinMTR from their official website.
  2. Unzip the file to the Desktop.
  3. Open the WinMTR folder and select the 32 or 64-bit version according to the version of Windows you’re using.
  4. Run the WinMTR.exe.
  5. Type the IP address you want to trace in the Host field.
  6. Once you notice the connection issue while playing, play for about a couple more minutes, then minimize the game and click on Stop, and save your results to track the issue.


To get the correct IP, you will actually need to open the game and play it for a bit. While in game, press Ctrl+Shift+N and it will bring up the ingame network diagnostic graph. Or alternatively you can go to Video > Options > Display Network Performance Graph. In the top left corner is the IP address you want to run WinMTR to.

If you notice connectivity spikes, don’t hesitate to contact your Internet provider.

3. Use a VPN

cyberghost VPN Windows 10 Flush DNS

You might not get the desired Internet connection speed, but sometimes using a VPN might help you with this issue. There are many great VPN clients on the market, but if you’re looking for a fast and reliable VPN client, you might have to give CyberGhost VPN a chance.

4. Reinstall Battle.Net

revo uninstaller problem connecting to Blizzard services

If everything fails, you should simply try to uninstall any game together with the Battle.Net desktop app and then reinstall them again to see if that helps. There are several ways to do that, but the most effective method is to use uninstaller software such as Revo Uninstaller.


Remember, if you can’t connect to any game at all, here’s a list of IP’s based on your location across the world.

  • US West –
  • US Central –
  • Brazil –
  • Europe –
  • Europe –
  • Korea –
  • Taiwan –

These are some solutions that can help you fix There was a problem connecting to Blizzard services error, so be sure to try them all.

Editor’s Note: This post was originally published in March 2019 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

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