Fix: Samsung Galaxy S6 / Edge can’t connect to Windows 10

Milan Stanojevic avatar. By: Milan Stanojevic
5 minute read

Home » Fix: Samsung Galaxy S6 / Edge can’t connect to Windows 10

Many of us transfer files from PC to smartphones frequently, and usually this is a simple and straightforward process. Unfortunately, number of Windows 10 users reported that Samsung Galaxy S6 / Edge can’t connect to Windows 10.

Samsung Galaxy S6 / Edge can’t connect to Windows 10, how to fix it?

Solution 1 – Install Media Feature Pack for Windows N

There are two versions of Windows available, a standard one, and a N version for European market. The N version of Windows 10 doesn’t come with Windows Media Player, Music, Video, Voice Recorder and Skype preinstalled. In addition, certain media technologies are also missing from the N version of Windows 10. The lack of these technologies can cause issues with certain devices and one of these devices is Samsung Galaxy S6. According to users, their smartphone isn’t recognized after connecting to Windows 10 PC, but you can easily fix that after downloading and installing Media Feature Pack for Windows 10.

Solution 2 – Use an original Samsung cable

According to the users, their smartphone wasn’t recognized by the PC unless they were using an original Samsung USB cable from a different Samsung’s device. Certain USB cables are just designed for charging and not for file transfer, and that can often cause all sorts of problems with your smartphone. To fix this issue, be sure that you’re using an original Samsung cable that you got with your device.

Solution 3 – Connect your smartphone to the USB port on the back

Front USB ports might be easier to access, but they are often slower when it comes to the transfer speed. In order to fix this issue, users are suggesting that you connect Samsung Galaxy S6 to the USB 3.0 port on the back of your PC.

These ports might not be as easy to access, but they offer better transfer speed. If you don’t have a USB 3.0 port on your PC, try connecting your smartphone to different USB ports on the back until you find the one that is working for you.

Solution 4 – Uninstall Samsung composite device

Users reported that you can fix the connection problem with Windows 10 and Samsung Galaxy S6 by removing the Samsung composite device from your PC. To do that, follow these steps:

  1. Connect your Samsung Galaxy S6 to your PC.
  2. Press Windows Key + X to open Power User Menu and choose Device Manager from the list.
    samsung-galaxy-s6-edge-device-manager
  3. When Device Manager opens locate the Samsung composite device, right click it, and choose Uninstall from the menu.
    samsung-galaxy-s6-edge-uninstall
  4. Reconnect your smartphone to the PC.

Solution 5 – Change the USB options of your phone

According to Samsung’s support, you can fix this issue by connecting your phone to your PC, opening the notification menu and tapping the Connected for charging, touch for other USB options. Select MTP from the list and your phone should be now recognized by Windows 10. If you don’t have MTP option select Transferring Data Files option. You can also change this option by going to the Settings > Developer Options > USB Configuration on your phone.

Bear in mind that this method works for all Android devices, therefore even if you don’t own Samsung Galaxy S6 you can try this solution if you have problems connecting your smartphone to your PC.

Solution 6 – Download Samsung Kies 3

Few users reported that this problem can be fixed by downloading and installing Samsung Kies 3. According to them, after installing the tool you just need to change your USB mode to MTP like we explained in the previous solution.

Solution 7 – Install Smart Switch and change the registry

Users reported that they fixed the problem with Samsung Galaxy S6 and S6 Edge after installing Smart Switch. According to them, you need to install Smart Switch and make certain changes to the registry. To edit your registry do the following:

  1. Press Windows Key + R and enter regedit. Click OK or press Enter on your keyboard.
    samsung-galaxy-s6-edge-regedit
  2. Once Registry Editor opens, go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{eec5ad98-8080-425f-922a-dabf3de3f69a} key in the left pane.
  3. In the right pane, locate UpperFilter and delete it.
    samsung-galaxy-s6-edge-delete

We have to mention that modifying registry can lead to system instability, therefore be extra cautious and be sure to create a backup of your registry in case anything goes wrong.

Solution 8 – Use Command Prompt

According to users, you can fix this issue by using Command Prompt. To do that, follow these steps:

  1. Press Windows Key + X and select Command Prompt (Admin) from the menu.
    samsung-galaxy-s6-edge-cmd-admin
  2. Enter net localgroup administrators local service /add and press Enter on your keyboard to run the command.
    samsung-galaxy-s6-edge-cmd-run

Now you just need to connect your Samsung Galaxy S6 and everything should be working without any problems. If the problem still appears, try to change USB options like in Solution 5.

Solution 9 – Change USB Power settings

Users reported that this problem is caused by your USB power settings, but you can easily fix this problem by doing the following:

  1. Press Windows Key + S and enter power options. Select Power Options from the menu.
    samsung-galaxy-s6-edge-power-options
  2. Once the Power Options window opens, locate your currently active plan and click the Change plan settings.
    samsung-galaxy-s6-edge-change-plan
  3. Now click on Change advanced power settings.
    samsung-galaxy-s6-edge-change-advanced
  4. Go to USB settings > USB selective suspend setting and set it to Disabled.
    samsung-galaxy-s6-edge-disabled
  5. Click Apply and OK to save changes.

Solution 10 – Enable Developer mode and USB debugging on your phone

Few users reported that this problem was fixed after enabling Developer mode and USB debugging on their phone. To see how to enable these features, be sure to check your phone’s manual for detailed instructions.

Not being able to connect Samsung Galaxy S6 or S6 Edge to Windows 10 PC can be a big problem, but we hope that one of our solutions helped you fix this issue.

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