5 best Shopify helpdesk [Apps / Platforms]

by Claudiu Andone
Claudiu Andone
Claudiu Andone
Windows & Software Expert
Oldtimer in the tech and science press, Claudiu is focused on whatever comes new from Microsoft. His abrupt interest in computers started when he saw the first Home... read more
Affiliate Disclosure
  • The best Shopify helpdesk software can help you boost your sales and get ahead.
  • The optimal helpdesk for Shopify must have a good live chat tool and integrate all communication channels.
  • On top of our list of Shopify helpdesk software is an excellent solution with almost 50 integrations.
  • Check all our suggestions as you will also find a project management platform.
What are the best Shopify helpdesk platforms

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Shopify is one of the most popular shopping platforms and the most prominent automated eCommerce software used by over 600.000 businesses in the world.

It’s obvious why you would like your helpdesk app or platform to include this eCommerce source. Yes, it’s all about increasing the sales for your business and a clever helpdesk solution can make a huge difference.

There are a couple of solutions that work on Shopify but the best helpdesk solution for Shopify will also include many other sources, including social networks.

Hence if you need to increase your e-commerce business or online shop, you can choose a pricing plan and then choose your Shopify helpdesk platform to start it.

Long story short, here’s our list of the best Shopify helpdesk apps or platforms that will boost your company sales.

What are the best Shopify helpdesk apps or platforms?


Monday.com’s Work OS allows you to create a help desk in a very customized manner.

For instance, you could use it for making requests to the IT team to manage your inventory or an entire project lifecycle so it all depends on you and your needs.

The software brings everything on one platform and it can integrate not only with Shopify but also with various tools like Microsoft Teams, Outlook, Slack, Zoom, Excel, Adobe Creative Cloud, and many more.

So, you can use it for inside management, marketing, sales, and it’s also a great work-from-home platform that will help you remain efficient.

Thereby using this software it’s all about integrating your task and project in one place, so you can track and perform multiple tasks efficiently, collaborating freely with your team.

Besides all, choosing this platform can scale up project management instantly, and keep track of anything required to be done.

This platform also comes with a free trial period so you can test it and see if it delivers the results you’re interested in.

Let’s go through the best features of Monday:

  • Collaborate using docs for projects
  • Integrate all your other apps in one place
  • Customizable automations
  • Dashboards with real-time data insights
  • Prioritize tasks efficiently


Monday.com not only has Shopify integration but also uses your corporate software to help you manage any project.

Free trialVisit website

Help Scout

Help Scout is a collaborative customer services platform that is used by over 11.000 businesses from 140 countries so you might also try it for your business.

The idea behind Help Scout is to offer tools for a team to be efficient and collaborate. So, for instance, you can share team inboxes whether your team is made from 2 or 200 people in your team.

However, the most important component is the live chat support so you can provide the most informed answers to your customers. You can also do that by creating relevant help pages support.

Moreover, the software is capable of reporting for multiple channels like email, chat, or even phone conversations with your valuable customers. Plus, you can use the knowledge base to design articles that respond to your clients automatically.

Therefore, hesitate no more and invest in your customers’ happiness to trend up your e-commerce business revenue.

Let’s see what are the best features of Help Scout:

  • Sharing inboxes within the team
  • Live chat support
  • Great self-service options for your clients
  • Recommend insight articles based on the page a customer is viewing
  • Escalation options based on the client’s needs
Help Scout

Help Scout

Consider this software to increase your customer happiness regarding your content and services, all with a minimum effort.

Check priceVisit website


Re:amaze to help you engage with your clients by combining email, social media, mobile, and chat communication from them seamlessly.

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The software also includes collaboration tools that help the team members from your business to assign, note, and share views.

All this engagement includes all the possible communication channels including the corporate email, a chat client, Facebook pages, and Messenger, Instagram, Twitter, WhatsApp, SMS, and voice messages.

In other words, you can benefit from customer-centric services and connect with the clients via multiple channels on the same platform. For example, chatbots are very popular nowadays and you can optimize your website and automate processes.

Hence this e-commerce helpdesk platform it’s perfect for your online business in order to increase sales and get closer to customer desires.

Let’s see what are the main features of Re:amaze:

  • Fast communication through live chat
  • Customer message preview in real time
  • All communication channels integrated
  • Live dashboard with customer’s activity
  • View your customer’s profile data customized for your needs

Get Re:amaze


All the philosophy behind Deskpro is to give your agents all the tools necessary to provide your customers with the best information and answers so they can be satisfied.

So first, this solution provides a complex ticketing system collected from all communication channels. It also comes with automation tools that will eliminate any repetitive tasks from the agent’s focus.

More exactly, all the requests that come from the clients across multiple channels will appear on your user platform as tickets, so you can improve business customer care and response time.

Also, all your tickets can receive urgency scores so that your agents can clearly prioritize their actions.

Therefore, your clients come first so using this tool, you can offer them a knowledge base center 24/7 self-service, messenger tickets, email threads tickets with text elements or attachments.

Here are some of the best features of Deskpro:

  • Automation tools that eliminate repetitive tasks
  • Complex ticketing system with integrated communication channels
  • Shared inboxes for easy team management tasks
  • Access all the history with a client for further problem identification
  • Clear organization tools for sorting, grouping and labeling

Get Deskpro


LiveChat is a really helpful chat automation software that offers qualitative customer service and assistance for Shopify account.

In the first place, you need great customer experience if you desire a lifelong business. For this purpose, it’s recommended to use automation tools like chatbots.

Using this AI powered chat solution, you can streamline the communication with loyal or new clients. There are helpful functionalities designed to generate more sales and boost your business growth.

To name a few, you can benefit from AI-powered chat automations, customer engagement tools, chat widgets customization, analytics reports and so on.

It is also worth mentioning that LiveChat has 150 connected countries and millions of chats monthly.

Here are some of the best features of LiveChat:

  • 200+ apps integrations
  • Targeted messages for different segments
  • Message sneak-peak
  • Chat tags and file sharing
  • Chat reports or exports
  • Sales and e-commerce tools


Benefit from this automated cutomer service chat solution to double up your leads.

Check price Visit website

A great helpdesk app or platform can provide you with a great advantage over the other competing businesses, so we hope that you found the best tool for your trade-in our list.

If you’re also looking for a great live chat client for your business, you can take a look at our best automated chat list. If you have any other suggestions, leave us a thought in the comments section below.

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