5 best Shopify helpdesk [Apps / Platforms]

Claudiu Andone
by Claudiu Andone
Windows & Software Expert
Oldtimer in the tech and science press, Claudiu is focused on whatever comes new from Microsoft. His abrupt interest in computers started when he saw the first Home Computer as a kid. However, his... Read more
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  • The best Shopify helpdesk software can help you boost your sales and get ahead.
  • The optimal helpdesk for Shopify must have a good live chat tool and integrate all communication channels.
  • On top of our list of Shopify helpdesk software is an excellent solution with almost 50 integrations.
  • Check all our suggestions as you will also find a project management platform.
 
What are the best Shopify helpdesk platforms
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Shopify is one of the most popular shopping platforms and the most prominent automated eCommerce software used by over 600.000 businesses in the world.

It’s obvious why you would like your helpdesk app or platform to include this eCommerce source. Yes, it’s all about increasing the sales for your business and a clever helpdesk solution can make a huge difference.

There are a couple of solutions that work on Shopify but the best helpdesk solution for Shopify will also include many other sources, including social networks.

Hence if you need to increase your e-commerce business or online shop, you can choose a pricing plan and then choose your Shopify helpdesk platform to start it.

Long story short, here’s our list of the best Shopify helpdesk apps or platforms that will boost your company sales.

What are the best Shopify helpdesk apps or platforms?

Gorgias

Gorgias is the best helpdesk platform that integrates Shopify. Actually, this excellent solution has almost 50 integrations including Shopify, Shopify Plus, Magento, BigCommerce, Instagram, Facebook, and a lot more.

First of all, a huge advantage for this solution is that you have all the support tickets in one place and while you answer their demands, you have all their data in front of your eyes.

That, of course, will help your agents provide a correct and fast response considering the real needs of your customers. The platform also allows your agents to take action on the spot, without leaving their desks.

Managing a subscription, returning the client’s money, editing an order? It’s all possible from the platform, without leaving the desk.

In addition, you can increase your profit by investing in your customer service and make the best out of your e-commerce helpdesk provided by this software.

Therefore, you will be able to manage all customer data in one place using Gorgias and communicate with any of your clients about orders or other payments within the helpdesk platform.

Let’s go through the best features of Gorgias:

  • All support tickets are in the same place which ensures a prompt response
  • You can take action fast, without leaving your desk
  • Engage with your customers on the platform they discovered your product
  • Almost 50 integrations including Shopify and BigCommerce
  • The ability to track the sales generated by the agents
Gorgias

Gorgias

Gorgias is a great helpdesk platform with amazing integrations that will boost your sales in no time.

Free trialVisit website

Monday.com

Monday.com’s Work OS allows you to create a help desk in a very customized manner.

For instance, you could use it for making requests to the IT team to manage your inventory or an entire project lifecycle so it all depends on you and your needs.

The software brings everything on one platform and it can integrate not only with Shopify but also with various tools like Microsoft Teams, Outlook, Slack, Zoom, Excel, Adobe Creative Cloud, and many more.

So, you can use it for inside management, marketing, sales, and it’s also a great work-from-home platform that will help you remain efficient.

Thereby using this software it’s all about integrating your task and project in one place, so you can track and perform multiple tasks efficiently, collaborating freely with your team.

Besides all, choosing this platform can scale up project management instantly, and keep track of anything required to be done.

This platform also comes with a free trial period so you can test it and see if it delivers the results you’re interested in.

Let’s go through the best features of Monday:

  • Collaborate using docs for projects
  • Integrate all your other apps in one place
  • Customizable automations
  • Dashboards with real-time data insights
  • Prioritize tasks efficiently
Monday.com

Monday.com

Monday.com not only has Shopify integration but also uses your corporate software to help you manage any project.

Free trialVisit website

Help Scout

Help Scout is a collaborative customer services platform that is used by over 11.000 businesses from 140 countries so you might also try it for your business.

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The idea behind Help Scout is to offer tools for a team to be efficient and collaborate. So, for instance, you can share team inboxes whether your team is made from 2 or 200 people in your team.

However, the most important component is the live chat support so you can provide the most informed answers to your customers. You can also do that by creating relevant help pages support.

Moreover, the software is capable of reporting for multiple channels like email, chat, or even phone conversations with your valuable customers. Plus, you can use the knowledge base to design articles that respond to your clients automatically.

Therefore, hesitate no more and invest in your customers’ happiness to trend up your e-commerce business revenue.

Let’s see what are the best features of Help Scout:

  • Sharing inboxes within the team
  • Live chat support
  • Great self-service options for your clients
  • Recommend insight articles based on the page a customer is viewing
  • Escalation options based on the client’s needs
Help Scout

Help Scout

Consider this software to increase your customer happiness regarding your content and services, all with a minimum effort.

Check priceVisit website

Re:amaze

Re:amaze to help you engage with your clients by combining email, social media, mobile, and chat communication from them seamlessly.

The software also includes collaboration tools that help the team members from your business to assign, note, and share views.

All this engagement includes all the possible communication channels including the corporate email, a chat client, Facebook pages, and Messenger, Instagram, Twitter, WhatsApp, SMS, and voice messages.

In other words, you can benefit from customer-centric services and connect with the clients via multiple channels on the same platform. For example, chatbots are very popular nowadays and you can optimize your website and automate processes.

Hence this e-commerce helpdesk platform it’s perfect for your online business in order to increase sales and get closer to customer desires.

Let’s see what are the main features of Re:amaze:

  • Fast communication through live chat
  • Customer message preview in real time
  • All communication channels integrated
  • Live dashboard with customer’s activity
  • View your customer’s profile data customized for your needs

Get Re:amaze

Deskpro

All the philosophy behind Deskpro is to give your agents all the tools necessary to provide your customers the best information and answers so they can be satisfied.

So first, this solution provides a complex ticketing system collected from all communication channels. It also comes with automation tools that will eliminate any repetitive tasks from the agent’s focus.

More exactly, all the requests that come from the clients across multiple channels will appear on your user platform as tickets, so you can improve business customer care and response time.

Also, all your tickets can receive urgency scores so that your agents can clearly prioritize their actions.

Therefore, your clients come first so using this tool, you can offer them a knowledge base center 24/7 self-service, messenger tickets, email threads tickets with text elements or attachments.

Here are some of the best features of Deskpro:

  • Automation tools that eliminate repetitive tasks
  • Complex ticketing system with integrated communication channels
  • Shared inboxes for easy team management tasks
  • Access all the history with a client for further problem identification
  • Clear organization tools for sorting, grouping and labeling

Get Deskpro

A great helpdesk app or platform can provide you with a great advantage over the other competing businesses, so we hope that you found the best tool for your trade in our list.

If you’re also looking for a great live chat client for your business, you can take a look at our best automated chat list. If you have any other suggestions, leave us a thought in the comments section below.

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