FIX: Skype DXVA2.DLL is missing on Windows PCs

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting. When he's not tackling... Read more
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  • Skype error failed to load library dxva2.dll is usually caused by a recent app update.
  • If the latest .NET Framework 4.0 pack isn't installed, you'll also get the dxva2.dll file is missing error.
  • When the dxva2.dll is missing on Windows 7, the cause might be your antivirus.
  • So installing the missing system files, disabling the antivirus, or resetting your app are all viable solutions to fix the error.
kype DXVA2.DLL is Missing on Windows PC
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If your main operating system is still Windows XP, and you’re using Skype on it, you might receive an error message that says Skype failed to load library dxva2.dll, after the most recent update.

Alternatively, the error might read dxva2.dll is missing from computer file location.

As you can probably imagine, when this error message occurs, Skype doesn’t start and you’re unable to sign in.

It’s important to know that this issue was not reported on newer versions of Windows. But if it would be, the solutions would probably be the same.

In this article, we’re going to show you the steps to troubleshoot this error, while also explaining why it occurs.


How can I restore the Skype dxva2.dll missing file?

1. Run a third-party DLL fixer

With each update that Microsoft brings to Skype, it’s likely that it becomes incompatible with your OS version.

But with the right tool such as Restoro, you make sure that such system errors are quickly fixed.

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After this process is completed your PC will be as good as new, and you will no longer have to deal with BSoD errors, slow response times, or other similar issues.

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2. Install .NET Framework 4

fix skype dxva2.dll error

With newer Skype version, the app uses DirectX Video Acceleration 2.0, which requires .NET Framework 4.0 installed in order to function normally.

Since a lot of users (especially Windows XP users), don’t have .NET 4.0 installed, they get this error message.

The dxva2.dll file was introduced on Windows Vista, so it’s not installed on older systems by default, and you have to download .NET Framework 4.0 to have this DLL file.

You can download it from the official Microsoft location. Afterward, you should be able to sign in to Skype normally again.


Skype stops working or doesn’t sign in to Windows 10? Here are 2 quick solutions.


3. Disable your antivirus

How can I fix Skype dxva2.dll error

Your antivirus and firewall software may block your Skype.exe file, preventing the tool from launching. Disable your security software and test if you can use Skype in this way.

Since we don’t recommend running Windows without adequate protection, especially if the system is no longer supported by Microsoft, you should consider downloading a more reliable solution.

On this note, consider Vipre Antivirus Plus, a lightweight, powerful software, with all the necessary anti-malware functions. It also runs on older Windows systems.

Get Vipre Antivirus Plus


4. Reset Skype settings

  1. Close Skype from Task Manager.
  2. Open a Run window and enter %appdata%. Hit Enter.
    Skype auto login not working
  3. In the new Roaming folder, locate Skype and change its name to Skype.old.
  4. Open Run and enter %temp%skype.
    Skype for Business not automatically signing in
  5. Now simply remove the DbTemp folder.

5. Reinstall Skype

quick fix Skype dxva2.dll error

If nothing worked, you should try to reinstall Skype. This solution is usually the last resort and fixes many technical issues.

So these were the steps to restore your Skype app functionality on older Windows operating systems.

We also strongly recommend that you upgrade to Windows 10 as soon as possible to avoid similar events in the future.

If you’re concerned that your device can’t support Windows 10 because of resources, you might also want to consider an affordable new laptop, with just the apps & programs you need.

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