What to do if Slack pop-up notifications are not working
Slack is, in the opinion of many professionals, the best team collaboration service at the moment. The overall usability followed by the intuitive design and worthy premium features for the ones who need more. The only major dealbreaker might be the fact it’s a cloud-based service, so it stores all user data on Slack’s servers.
Of course, there are also minor issues and one we’ll try and resolve today are Slack pop-up notifications which are not working for some users.
How to get Slack pop-up notifications working on Windows
- Read all messages and make sure desktop notifications are enabled
- Clear application cache
- Check system settings
- Reinstall Slack
Solution 1 – Read all messages and make sure desktop notifications are enabled
The first step we can suggest, whether we’re looking at the UWP Slack or Desktop version, is to check all received messages. Sometimes that will cause a temporary halt with the both local and system notifications. After that, make sure that notifications are indeed enabled for all channels.
If you’re not sure where to check notification settings, follow the settings below:
- Open Slack.
- Roam through all channels to check all unread messages.
- Now, press Ctrl + Comma to open Preferences.
- Choose Notifications from the left pane.
- Enable all notifications and disable the “Do not disturb” mode.
- Now, under the “Deliver notifications via…” drop-down menu, select either Windows native notifications or Built-in notifications.
- Open individual channels, click on the cog icon and open Notification preferences.
- Make sure notifications are enabled for Desktop.
- Exit Preferences and restart Slack.
Solution 2 – Clear application cache
Same goes for this troubleshooting step. You can do it for both the app and the classic Slack for Windows client. Of course, the procedure differs. All applications store cached data to speed up the loading speeds and improve on the user experience.
However, once that cached data piles up, it can negatively affect certain app features and even make it slower. It can also cause notification delays or even prevent notifications from showing, like in this scenario.
Clearing cache is simple on both Slack versions, but we made sure to provide you with the explanation below.
Slack client for Desktop
- Open Slack.
- Click on the hamburger menu in the top left corner and choose Help > Troubleshooting > Clear cache and Restart.
- You can repeat the action and clear app‘s data as well.
Slack UWP from Microsoft Store
- Open Start.
- Right-click on the Slack app and choose More > App settings from the contextual menu.
- Try firstly with the Repair and, if it doesn’t work, go for the Reset option.
After that, notifications should come through without any issues. On the other hand, if you’re still having problems with Slack notifications not working, feel free to continue to next troubleshooting step.
Solution 3 – Check system settings
We covered Slack, but if you’re having issues with the desktop notifications, you’ll need to check system settings, as well. Also, confirm that the Focus assist (Windows 10 Do not disturb-like mode) is disabled. After that, navigate to notifications and confirm that Slack is indeed allowed to show desktop notifications.
Here’s where to check this out:
- Press Windows key + I to summon the Settings app.
- Open System.
- Choose Notifications & actions from the left pane.
- Scroll down until you reach Slack and toggle notifications On.
Solution 4 – Reinstall Slack
Finally, if none of the previous steps worked for you, consider reinstalling Slack for Desktop (better choice than UWP in our opinion) and stick with it. I personally use it for Windows 10 and, besides rare notification delays, everything works quite well. If you’re not sure where to find Slack, here’s the official download link.
With that said, we can conclude this article. In case you have any alternative solutions or additional questions we forgot to answer, feel free to tell us in the comments section.
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