FIX: Sound Blaster X-Fi Xtreme Music not Working on Windows 10

Radu Tyrsina
by Radu Tyrsina
Founder & Editor-in-Chief
5 Comments
Download PDF
Affiliate Disclosure

Many Windows 10 users have started complaining that their Sound Blaster X-Fi Xtreme Music sound card isn’t working anymore. Let’s have a look at what they’re saying.
Sound Blaster X-Fi Extreme Music windows 10 problemsIf you are the owner of a Sound Blaster X-Fi Xtreme Music sound card and you plan to upgrade, I think you should read first this complaint coming from someone who has already installed it:

“I was able to use this card with creative win8.1/x64 drivers and the card and the associated creative software and drivers all worked flawlessly on the 2 previous versions of the tech build. after upgrading to the latest tech build 9926, I had no sound, yet looking at everything in the sound control panel, etc made it appear that I had sound (green level bar bouncing up and down when playing sound).

Ad

when I check the device manager, it shows Creative SB X-fi, and shows drivers by creative. I tried muting and unmuting it, that has worked in the past. no change. I uninstalled the card in the device manager and rebooted, letting it re-install. yay! sound!.. problem… I am set for 5.1 surround, yet all audio is coming out of only the front 3 channels all at the same time.

I try to open the creative control panel to check my mixing and surround settings, and I get the message “the audio device supported by this application is not detected”.. Again, when I check the device manager, it shows Creative SB X-fi, and shows drivers by creative.
I try re-installing the drivers from creative. I lose sound again

if I uninstall the device, the drivers and delete everything and reboot, it shows up as an unknown multimedia device. only way to get the device to be recognized is to install the creative drivers, however I end up with no sound again. if I delete the device, but not the software or drivers and reboot and let it auto install, I get sound, but as stated as above, it’s not separating the channels, and I none of the creative software recognizes that I have the card installed. the creative auto update does detect it, but there are no updates available.”

I will keep following the original forum thread where the problem has first been reported and will let you know whether I hear a positive resolve on this. Meanwhile, if you happen to know a solution, as always, don’t hesitate and leave your comment below so that we could be able to help others, as well.


UPDATE: Since the initial writing of this article, we found some additional solutions that may help you fix this problem. We’ll list them below.

How to fix Sound Blaster X-Fi Xtreme problems

  • Update your Sound Blaster X-Fi Xtreme drivers for Windows 10

Creative released many driver updates for Windows 10 in order to make their sound cards compatible with the latest OS versions. Go to Creative’s official website and install the latest drivers for your card.

  • Run the Audio/ Hardware and Device troubleshooters

Windows 10 features a series of useful built-in troubleshooters that will help you fix various technical issues just by clicking in a simple ‘Run the troubleshooter’ button. So, you don’t need any troubleshooting experience in order to use these features. Simply go to Settings > Update & Security > Troubleshoot > run the two troubleshooters mentioned above.

Hardware and Devices troubleshooter

  • Additional troubleshooting solutions

If the two quick solutions listed above didn’t help you fix this audio issue, here are some additional guides that you can use:

  1. Fix Audio Issues in Windows 10
  2. Windows 10 April Update breaks audio settings [FIX]
  3. Audio buzzing on Windows 10? Here’s 9 ways to fix it
  4. Fix Sound card issues

Editor’s Note: This post was originally published in January 2015 and has been since updated for freshness, and accuracy.

Ad
Ad
Was this page helpful?
Thanks for letting us know! You can also help us by leaving a review on MyWOT or Trustpillot.
Get the most from your tech with our daily tips
Tell us why!
  • Uninstall Soundblaster in Device manager and restart (do NOT check the delete driver software box). It will work after the next start when windows automatically re-installs the driver. If you shut down windows, or restart – you will have to do the entire procedure again.

  • same for me. its wont play any sound. think a driver needs to be WHQL certified, that’s what it looks like in DX12 info box!

  • Same Problem here, but sound gets back at first reboot after installing the creative drivers over again. After second reboot sound is gone again. Have been switching to onboard sound until solution pops up…