Fix: Touchpad Scrolling Is Not Working on Windows 11

Give a try to these confirmed solutions now

by Vladimir Popescu
Vladimir Popescu
Vladimir Popescu
Managing Editor
Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related. With an innate fascination... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Editor-in-Chief
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • Touchpad scroll is used to scroll down or scroll up the different pages.
  • Sometimes, the touchpad scroll is not working because of incompatibility or outdated drivers.
  • It can be easily fixed by updating your current drivers or by resetting the touchpad settings.
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If your touchpad is broken, it’s one of the most frustrating things to deal with. Everyone relies on their laptop’s touchpad to navigate the user interface and interact with applications.

Sometimes, users experience that even the touchpad of the system is not working. If this is the case, then do check our guide to fix the touchpad not working on Windows 11.

Why is the touchpad scroll not working in Windows 11?

There is a possibility that the scroll and motion features will not operate properly for you. Touchpad problems in laptops are most often the result of changes to the settings.

Microsoft specialists have determined that driver incompatibilities play a significant part in these kinds of problems. The other main causes include:

  • Settings might not be enabled – Some laptops have a feature that disables the touchpad when an external mouse is plugged in.
  • Accumulated dust and other debris – This can physically block the movement of the pointer.
  • Faulty hardware – A loose connection or damaged circuits could cause this problem.
  • Touchpad software problems – These are rare, but they do occur. If you have updated your operating system recently, it’s possible that this is the root of the problem.
  • Scrolling options might not be adjusted – The touchpad might not be properly configured.

If you are using an external mouse and it is also not working, then you should check the complete guide for the mouse not working in Windows 11.

As we know the common causes of the touchpad scroll not working on Windows 11, let’s move toward the solutions now.

How do I fix the touchpad scroll not working on Windows 11?

Before moving to the detailed solutions, there are some quick checks and troubleshooting steps that you can follow:

  • Reboot the computer and check if the touchpad scroll is working.
  • If you are using a mouse, unplug it and check if the touchpad starts working.
  • Make sure that the touchpad has not had some hardware issues.

After these preliminary checks, let’s move toward the detailed solutions below.

1. Check if the touchpad is enabled

  1. Click the Windows icon at the bottom of the taskbar and select the Settings option from the menu.
  2. Find the Bluetooth & Devices from the sidebar menu and click it.
  3. Now on the right pane, look for the Touchpad.
  4. Make sure that the Touchpad toggle option is On.

If your mouse cursor disappears randomly without any reason and you are not getting the reason for it. Then, do check our complete guide to get your cursor back if it disappears randomly.

2. Update your Touchpad drivers

  1. Right-click on the Window icon at the taskbar and click Device Manager.
  2. Expand the Mice and other pointing devices option. Now you can see your TouchPad device name.
  3. Right-click the HID-compliant mouse and click Update Driver.
  4. Click Search automatically for drivers.

Incompatibilities between drivers are the root cause of Windows 11 touchpad issues in most situations. 

As a result, you need to ensure that each of them has the most recent version, which is a source of reassurance since Windows 11 will handle this process automatically.

If you’re looking for another way to update your Touchpad drivers, then you can count on DriverFix as it’s an automatic tool.

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3. Change the mouse pointer type

  1. Click on the Search icon on the Taskbar. Search for the Control Panel and click on it.
  2. Click on the Mouse option.
  3. Navigate to the Pointers tab.
  4. From the Scheme section from the Windows Black (system scheme) option from the dropdown. Click on Apply and then OK to confirm the settings.

Some users claim that the problem of the scrolling not working on the touchpad may be fixed by selecting a different mouse pointer.

In Windows 11, the above-mentioned is the procedure for changing the pointer that appears on the mouse.

After changing the mouse pointer type, some users experience the problem of the mouse cursor jumping around the screen. If so, check our guide to fix the mouse cursor jumping around in Windows 11.

4. Enable the Scroll & zoom option

  1. Click the Windows icon, then click on the Settings option.
  2. Find the Bluetooth & devices in the right sidebar and click on it.
  3. Now on the right pane, look for the Touchpad option and click on it.
  4. Locate Scroll & zoom and click it. After that, enable the option labeled Drag two fingers to Scroll.

It is fairly obvious how simple it is for you to activate this option. You can now test to see whether this has resolved the issue with the two-finger scroll not functioning. 

If you want to see some more Windows 11 gestures, then check out the article on Windows 11 gestures.

It is probably a good idea to restart the computer immediately, just in case anything goes wrong. If it wasn’t successful, you should go on to the next approach.

5. Reset your touchpad settings

  1. Click the Windows icon at the bottom of the taskbar, navigate and click on the Settings option.
  2. Find the Bluetooth & Devices in the right sidebar and click on it.
  3. Now on the right pane, look for the Touchpad option and click on it.
  4. Now click Reset, and your Touchpad settings will be reset.

Windows computers and gadgets might run into issues from time to time, and figuring out the problem can be quite challenging for users. 

The specialists who work on Microsoft Windows noticed this. Therefore, they included the Reset option for certain hardware devices.

The touchpad settings will be restored to their original state after performing a reset, eliminating any possibility of future issues.

It is also possible that your system’s touchpad is faulty. If this is the case, you need to buy a new one. You can also check some best touchpads for Windows PC.

The approaches mentioned above will certainly resolve the issue, and you can use your touchpad in no time. Sometimes, it’s a hardware issue as well. You never know. 

Do let us know in the comment section below if you have any further questions or want us to give solutions to some other problems too.

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