Some Windows 10 users encountered an issue when trying to use their printers.
The printing process is blocked by a system issue, prompting the Printer is in Error State error message.
What does it mean when the printer is in error state? Usually, this issue is caused by system permission settings, corrupted drivers or system conflicts.
In order to help you to fix this issue, we compiled this troubleshooting guide.
How do I get my printer out of an error state?
1. Make ports settings changes
- Press the Windows logo key + R on your keyboard > type devmgmt.msc and hit Enter to open the Device Manager
- Click View on the top menu > select Show hidden devices
- Right-click Ports (COM & LPT) > select Proprieties
- Open the Port settings tab in the Properties window
- Select Use any interrupt assigned to the port
- Check the box next to Enable legacy Plug and Play detection > click OK
- Reboot your computer and see if it fixed the issue
2. Make sure that your printer is Online
- Open the Control Panel > select Devices and Printers
- Select Printer
- If you see that your printer has the Offline status, right-click on it and select Use Printer Online
- If it was able to go online, you will see the Ready message instead of Offline.
3. Reinstall the printer driver
- Open the Control Panel > select View By Large icons
- Click on Devices and Printers
- Right-click on your printer > select Remove device
- Confirm the device removal and restart your computer
- After the PC reboots, it should automatically detect and install your printer, if not, unplug it and plug it back again.
4. Set the Print Spooler service to automatic
- Press the Windows logo key + R on your keyboard > type services.msc in the Run box and press Enter
- Search for the Print Spooler service in the right pane and first make sure that it is set to Start
- Right-click on Print Spooler > select Proprieties
- In the General tab, set Startup type to Automatic from the drop-down menu > click Apply > OK
- Close the Services window and restart your computer to see if it fixed the issue.
5. Update Windows
- Press the Start button > open Settings
- Click Update & Security
- Select Windows Update
- Click Check for updates
- If it finds any updates, let it complete the process and restart your computer
- After rebooting your PC, check if updating Windows fixed the issue.
We hope that our solutions helped you fix this printer issue.
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